Vtech Move & Crawl Ball User Manual - Page 16

Troubleshooting

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TROUBLESHOOTING Go through this section if you experience difficulty in operating Movie Magic DigiCam™. Troubleshooting Problem Program stops working Cannot detect the face Solution 1. Press the Reset Button with a paper clip. If this does not solve the problem, please continue with the following steps. 2. Interrupt the power supply by removing the batteries. 3. Let the Video Cam sit for a few minutes without batteries, then replace the batteries and press the Reset Button again. 4. Turn the unit ON. The unit should now be ready to play again. 5. If the unit does not work, replace the batteries with an entire set of new batteries. 6. Use the Movie Magic DigiCam™ Rescuer to rescue the internal software of the unit if it still does not work. 1. Face tracking function is only available in Director mode. 2. Make sure the environment has enough light intensity. 3. Make sure the filming face is not covered. e.g. wearing sunglasses or mask may affect the face detection Refer to "Conditions for best performance of face tracking" on page 10. Image taken is not clear 1. Check if Video Cam is held steadily. 2. Make sure the lighting condition of the shooting environment is good. 3. Check to see if the camera lens protection window is clean. Display on the Movie Magic DigiCam™ LCD does not turn on 16 1. Make sure there are 4 "AA" batteries in the video camera. Hold the ON/OFF button for 2 seconds to turn it on. 2. Make sure the video camera is not connected to a TV with the A/V cable.

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16
TROUBLESHOOTING
Go through this section if you experience difficulty in operating
Movie
Magic DigiCam™.
Problem
Solution
Program stops
working
1. Press the Reset Button with a paper clip. If this
does not solve the problem, please continue
with the following steps.
2. Interrupt the power supply by removing the
batteries.
3. Let the Video Cam sit for a few minutes without
batteries, then replace the batteries and press
the Reset Button again.
4. Turn the unit ON. The unit should now be
ready to play again.
5. If the unit does not work, replace the batteries
with an entire set of new batteries.
6. Use the
Movie Magic DigiCam™
Rescuer to
rescue the internal software of the unit if it still
does not work.
Cannot detect the
face
1. Face tracking function is only available in
Director mode.
2. Make sure the environment has enough light
intensity.
3. Make sure the filming face is not covered. e.g.
wearing sunglasses or mask may affect the
face detection
Refer to “Conditions for best performance of face
tracking” on page 10.
Image taken is not
clear
1. Check if Video Cam is held steadily.
2. Make sure the lighting condition of the shooting
environment is good.
3. Check to see if the camera lens protection
window is clean.
Display on the
Movie Magic
DigiCam™
LCD
does not turn on
1. Make sure there are 4 “AA” batteries in the
video camera. Hold the ON/OFF button for 2
seconds to turn it on.
2. Make sure the video camera is not connected
to a TV with the A/V cable.
Troubleshooting