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Obtaining Other Support, Common Tasks

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THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources:  To obtain the most recently updated user manual, click the Product Documentation link.  To see answers to frequently asked questions and instructions, click the FAQs link.  To discuss your My Cloud Mirror device with other users, click the Forum link.  To see WD phone numbers and other contact information, click the Contacts link. Common Tasks The next few chapters step you through the procedures for configuring and using the My Cloud Mirror device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ... Set up the device on my network page 10 Use media servers page 67 Enable DLNA and iTunes page 69 Shut down or reboot the My Cloud Mirror device page 94 Update firmware page 100 Access content from the device (public and private shares) page 12 Add users page 17 Create shares page 26 Upload and back up content to the device page 45 Back up the device page 45 Enable or disable remote access for you and people you want to share with) page 14 Download WD mobile apps page 16 MY CLOUD MIRROR (GEN 2) CLOUD STORAGE 44 USER MANUAL

Section	Page
WD Service and Support	2
Accessing Online Support	2
Contacting WD Technical Support	2
Registering Your WD Product	2
Table of Contents	3
Important User Information	6
Important Safety Instructions	6
Recording Your WD Product Information	7
Product Overview	8
About the System	8
Features	8
About the Online Learning Center	9
Package Contents	9
Requirements	10
Operating System	10
Web Browsers	11
Local Network	11
Internet	11
Product Components	11
LEDs	13
Front Panel Power LED	13
Front Panel Hard Drive (HDD) LEDs	13
Back Panel Ethernet (Network) LEDs	14
Pre-installation Instructions	14
Handling Precautions	14
Getting Started	15
Physically Connecting the Device	15
Getting Started Using Online Setup Software	16
Connecting to the Network and Creating a Personal Cloud	16
Accessing Content	17
Mapping the Public Folder (Windows)	18
Accessing Your Cloud Remotely	19
Enabling Cloud Access for the My Cloud Mirror Device	19
Configuring Cloud Access for a User	19
Mobilizing Your Files with the iOS or Android Mobile App	21
About the My Cloud Mobile App	21
Requirements	21
Installing the My Cloud Mobile App	21
Managing Users, Groups, and Shares	22
About Users	22
Viewing Users	22
Adding a Single User	23
Adding Multiple Users	24
Creating Multiple Users	25
Import Multiple Users	26
Editing User Settings	27
Updating a User Password	27
Assigning a User to a Group	28
Quota Rules	28
Assigning Quotas to a User	28
Removing a User	28
About Groups	29
Viewing Groups	29
Adding a Group	29
Editing Group Settings	30
Assigning Share Access to Groups	30
Assigning Quotas to a Group	31
Removing a Group	31
About Shares	31
Viewing a List of Shares	31
Creating a New Share	33
Editing Share Settings	34
Making a Share Private	34
Deleting a Share	35
Accessing the Contents of a Share Locally	35
The Dashboard at a Glance	37
Launching the Dashboard	37
The Dashboard Home Page	39
Information Icons	39
Navigation Icons	40
Viewing Device Status and Making Updates on the Home Page	41
Capacity	41
Device	41
Network Activity	42
Cloud Devices	44
Users	44
Apps	45
Managing Alerts	46
Viewing Alert Details	46
Dismissing an Alert	47
Obtaining Customer Support	48
Requesting Automatic Support	48
Creating and Saving a System Report	48
Obtaining Other Support	49
Common Tasks	49
Backing Up and Retrieving Files	50
About Backups	50
Managing a USB Device and USB Backups	50
Connecting A USB Drive	50
Creating a USB Backup	51
Viewing the Details of a USB Backup Job	52
Editing a USB Backup Job	52
Deleting a USB Backup Job	52
Remote Backups	53
Creating a Remote Backup	53
Viewing the Details of a Remote Backup Job	55
Recovering a Remote Backup	55
Deleting a Remote Backup	55
Internal Backups	55
Creating an Internal Backup	55
Initiating an Immediate Internal Backup	56
Modifying an Internal Backup Job	56
Viewing Internal Backup Details	57
Deleting an Internal Backup Job	57
Cloud Backups	57
Enabling ElephantDrive Cloud Backup	57
Backing Up with ElephantDrive	59
Enabling an Amazon S3 Cloud Backup	60
Managing Apps on My Cloud Mirror	62
About Apps	62
Managing Apps	62
Viewing Apps	62
Adding an App	63
Manually Adding an App	63
Deleting an App	64
Updating an App	64
Managing Storage on My Cloud Mirror	65
About Storage	65
RAID Storage	65
Viewing the Current RAID Mode	66
Changing the RAID Mode	66
Auto-Rebuilding RAID	69
Disk Status	70
Viewing Hard Drive Information	70
Playing/Streaming Videos, Photos, & Music	72
Media Servers	72
Media Server Overview	72
iTunes Overview	72
Media Types Supported	73
Media Types Supported by iTunes	74
Media Storage	74
Enabling DLNA and iTunes	74
Enabling DLNA	74
Rescanning/Rebuilding the DLNA Database	75
Enabling iTunes	76
Refreshing iTunes	76
Adding Media Content to the Folders	77
Accessing Your Personal Cloud Using Media Players	78
WD Media Players	78
Other Media Players	78
DLNA Devices	79
Accessing Your Personal Cloud Using iTunes	79
Streaming Media in iTunes	79
Configuring Settings	80
General	80
Accessing the General Screen	81
Device Profile	82
Language and Clock	82
Cloud Access	84
Energy Saver	85
Mac Backups	86
Service	87
Network	88
Network Profile	89
Network Services	89
Network UPS	92
Windows Services	93
Workgroup	93
Local Master Browser	93
Max SMB Protocol	93
LLTD (Link Layer Topology Discovery)	93
Remote Server	94
Port Forwarding	94
Adding Port Forwarding Services	94
Modifying Port Forwarding Services	95
Deleting Port Forwarding Services	95
Media	95
Utilities	96
System Diagnostics	97
Diagnostic Tests	97
Viewing System Logs	97
Extended Logging	97
Flash System LED	97
Restore to Default	98
Restoring your System	98
System Configuration	98
Saving a Configuration File	99
Importing a Configuration File	99
Device Maintenance	99
Shutting down the Device	99
Rebooting the Device	99
Scan Disk	99
Scanning Your Disk	99
Format Disk	100
Formatting Your Disk	100
About ISO Mount	100
Creating an ISO Image	100
Creating an ISO Share	101
Viewing the Details of an ISO Share	102
Modifying an ISO Share	102
Delete an ISO Share	103
Notifications	103
Notifications Email	104
Enabling Email Alerts	104
Enabling SMS Notifications	104
Notification Display	105
Firmware Update	105
Auto Update	105
Updating Firmware Automatically	106
Available Updates	106
Checking for Updates	106
Manual Update	106
Manually Installing an Update	106
Replacing Drives	108
Identifying a Faulty Hard Drive	108
Replacing a Drive	109
Removing a Drive	109
Inserting a Drive	109
Preparing a Drive	109
Inserting One or Both Drives	110
Rebuilding the Drive	110
Returning a WD Drive	111
Regulatory and Warranty Information	112
Regulatory Compliance	112
Federal Communications Commission (FCC) Class B Information	112
FCC Requirements, Part 15	112
ICES/NMB-003 Compliance	112
Safety Compliance	112
CE Compliance for Europe	112
GS Mark (Germany only)	112
KC Notice (Republic of Korea only)	113
VCCI Statement	113
Environmental Compliance (China)	113
Warranty Information (All Regions Except Australia/New Zealand)	113
Obtaining Service	113
Limited Warranty	114
Warranty Information (Australia/New Zealand only)	114
Warranty	114
Obtaining Service	115
Appendices	116
Appendix A: My Cloud Mirror Quick User Guide	116
Logging into My Cloud Mirror	116
The Dashboard Home Page	117
Information Icons	117
Navigation Icons	118
Viewing the Dashboard Home Page	118
Capacity	119
Device	119
Network Activity	120
Cloud Devices	121
Users	122
Apps	122
Appendix B: Joomla!® Setup Guide	124
Requirements	124
Setting Up Joomla!	124
Appendix C: phpBB Setup Guide	128
Requirements	128
Setting Up phpBB	128
Appendix D: Supported RAID Modes	133
Appendix E: RAID Migrations	133
Appendix F: Safe Mode Firmware Update Procedures	133