Western Digital My Cloud User Manual - Page 4

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WD MY CLOUD PERSONAL CLOUD STORAGE

USER MANUAL

Shutting Down Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ejecting a USB Storage Device (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Uninstalling WD Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

6

At a Glance: The Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Basic Administrative Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

7

Managing Users and Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing the Contents of a Share Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

8

Accessing Your Cloud Remotely

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Enabling Cloud Access for the WD My Cloud Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Enabling Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Mobilizing Your Files with WD My Cloud Mobile Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

The Pathway to Your Personal Cloud

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Accessing Your Personal Cloud on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using the WD My Cloud™ for Desktop App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

9

Configuring Settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

10

Managing Safepoints

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

About Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Creating a Safepoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Updating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Recovering a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Deleting a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Section	Page
WD My Cloud Personal Cloud Storage User Manual	2
Accessing Online Support	2
Contacting WD Technical Support	2
Table of Contents	3
Important User Information	6
Important Safety Instructions	6
Recording Your WD Product Information	7
Product Overview	8
About the System	8
About the Learning Center	9
Package Contents	10
System Requirements	11
Operating System	11
Web Browsers	11
Local Network	11
Internet	11
Pre-installation Instructions	12
Handling Precautions	12
Product Views	13
Front	13
Back	13
Getting Started	15
Physically Connecting the Device	15
LEDs	16
Getting Started Using the Online Setup Installer	17
Downloading and Installing the Online Setup Installer	17
Creating a Personal Cloud	20
Troubleshooting Connections	21
Getting Started Without the Online Setup Installer	22
Getting to the Public Share	22
Backing Up and Retrieving Files	25
Using WD SmartWare™ Pro (Windows Only)	25
Installing WD SmartWare Software	25
Launching the WD SmartWare Software After Installation	27
Viewing the Info/Online Help Topics	27
Using Windows 7 Backup and Restore	27
Using Windows 8 File History	28
Using Apple Time Machine	28
Backing up	28
Starting a Backup	31
Retrieving Backed-Up Items	31
Managing Your Drive With WD Quick View	33
Installing WD Quick View (Mac)	33
Accessing WD Quick View Shortcut Options	35
Windows	35
Mac OS X	35
Checking Drive Status	35
Windows	35
Mac OS X	36
Launching WD SmartWare (Windows)	36
Exiting WD SmartWare Safely (Windows)	36
Accessing Shares	36
Launching the WD My Cloud Dashboard	37
Mapping the Drive (Windows)	38
Creating a Shortcut to the Public Share (Windows)	38
Viewing Drive Properties	38
Monitoring Storage	39
Shutting Down Safely	39
Monitoring Alerts	39
Flashing Icon and Balloon Alert	39
WD Quick View Alerts Option	40
Ejecting a USB Storage Device (Windows)	40
Uninstalling WD Quick View	41
Windows	41
Mac OS X	41
At a Glance: The Dashboard	42
Launching the Dashboard	42
The Dashboard Home Page	43
Information Icons	44
Navigation Icons	44
Viewing Drive Status and Making Updates	45
Obtaining Customer Support	49
Requesting Automatic Support	50
Creating and Saving a System Report	50
Obtaining Other Support	51
Basic Administrative Tasks	51
Managing Users and Shares	52
About Users	52
Viewing Users	52
Creating a User	53
Changing a User’s Password	54
Editing User Settings	54
Removing a User	54
About Shares	55
Viewing a List of Shares	55
Creating a New Share	56
Making a Share Private	57
Deleting a Share	57
Accessing the Contents of a Share Locally	58
Accessing Your Cloud Remotely	59
Enabling Cloud Access for the WD My Cloud Device	59
Enabling Cloud Access for a User	59
Mobilizing Your Files with WD My Cloud Mobile Apps	61
About WD Photos Mobile App	62
Installing WD Photos on Your Mobile Device	62
About WD My Cloud Mobile App	65
Installing the WD My Cloud Mobile App	65
The Pathway to Your Personal Cloud	69
Accessing Your Personal Cloud on the Web	69
First-Time Users	69
Returning Users	69
Using Your Personal Cloud (wdmycloud.com)	70
Sharing Your Files Remotely	72
Using the WD My Cloud™ for Desktop App	73
Configuring Settings	77
General	77
Device Profile	78
Language and Clock	78
Cloud Access	79
Energy Saver	81
Mac Backups	81
Network	82
Network Profile	82
Network Services	83
Workgroup (Windows)	85
Media	85
Utilities	86
System Diagnostics	86
System Factory Restore	87
Device Maintenance: Reboot and Shutdown	88
Import/Export Current Configuration	89
Notifications	90
Firmware	92
Auto Update	92
Managing Safepoints	94
About Safepoints	94
Creating a Safepoint	94
Updating a Safepoint	98
Recovering a Safepoint	99
Deleting a Safepoint	101
Playing/Streaming Videos, Photos, & Music	102
Media Servers	102
TwonkyMedia Overview	102
iTunes Overview	102
Media Storage	103
Enabling/Disabling DLNA and iTunes	104
Adding Media Content to the Folders	106
Accessing Your Personal Cloud Using Media Players	106
WD Media Players	106
Other Media Players	106
DLNA Devices	107
Accessing Your Personal Cloud Using iTunes	107
Streaming Media in iTunes	107
Connecting a USB Hard Drive	108
Overview	108
Connecting A USB Drive	108
Mapping A USB Drive (Windows Only)	109
Creating a Shortcut to the USB Drive (Windows only)	109
Appendix A: Specifications	110
Appendix B: Troubleshooting	111
First Steps Checklist	111
Resetting the WD My Cloud Device	111
Specific Problems and Corrective Actions	112
Appendix C: Regulatory and Warranty Information	115
Regulatory Compliance	115
Federal Communications Commission (FCC) Class B Information	115
ICES/NMB-003 Compliance	115
Safety Compliance	115
CE Compliance for Europe	115
GS Mark (Germany only)	115
KC Notice (Republic of Korea only)	116
Environmental Compliance (China)	116
Warranty Information (All Regions Except Australia/New Zealand)	116
Obtaining Service	116
Limited Warranty	116
Warranty Information (Australia/New Zealand only)	117
Warranty	117
Obtaining Service	117

Western Digital My Cloud User Manual - Page 4

At a Glance: The Dashboard .37, Managing Users and Shares .47, Accessing Your Cloud Remotely - app

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