Xerox 90-8010-200 User Guide - Page 75

Troubleshooting, allocate enough memory to perform internal critical

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Maintenance Troubleshooting 70 In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner. If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card that you received with your scanner. Also visit our web site at www.xeroxscanners.com for additional technical information. Problem: The scanner won't scan. What's wrong? Check for one of these possible problems: • Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. • Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't come on, plug the power supply into another electrical outlet. • Did you restart the computer after installing the software? If you didn't restart the computer, it may not have loaded all of the software files. Try restarting your computer. • Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer. • Did you select another scanning source in the PaperPort Scan Pane? If you use multiple devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, and then make sure DocuMate 250 is selected as the scanner. Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do? The installation procedure was not successful. You need to reinstall the PaperPort software. Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do? Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix "bad". This allows you to recover the file later. To recover the file, you can import it into PaperPort by using the Import command in the File menu. DocuMate 250 Scanner User's Guide

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Maintenance
70
DocuMate 250 Scanner User’s Guide
Troubleshooting
In addition to the troubleshooting information contained in this section,
please see the Readme file on your installation CD. The Readme file
contains additional information that may help you diagnose problems with
the scanner.
If you try the troubleshooting procedures described in this section and in
the Readme file, and the scanner still has problems, you may have a
malfunctioning scanner. Refer to the technical support card that you
received with your scanner. Also visit our web site at
www.xeroxscanners.com for additional technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
•
Are the cables loose or not plugged in securely?
Inspect the
cable connections. Make sure the cables are plugged in securely.
•
Is the scanner’s status light on?
Turn on the scanner’s power. If
the status light doesn’t come on, plug the power supply into another
electrical outlet.
•
Did you restart the computer after installing the software?
If you didn’t restart the computer, it may not have loaded all of the
software files. Try restarting your computer.
•
Did you plug the scanner into a USB hub?
If you’re using a
USB hub to connect the scanner, the hub must have its own power
supply. If the hub does not have its own power supply, plug the
scanner into a USB port on the computer.
•
Did you select another scanning source in the PaperPort
Scan Pane?
If you use multiple devices with your computer, you
may have selected another source for images. Start the PaperPort
software and click the
Scan
icon, and then make sure
DocuMate
250
is selected as the scanner.
Problem: During installation I got the error message:
PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall the
PaperPort software.
Problem: I got the error message: PaperPort cannot
allocate enough memory to perform internal critical
operations. What do I do?
Close any other active applications so that additional memory is available.
If you click Continue, PaperPort moves the file to the PaperPort data
directory and renames the file with the prefix “bad”. This allows you to
recover the file later.
To recover the file, you can import it into PaperPort by using the Import
command in the File menu.