Yamaha C961 Owners Manual - Page 47

Problem, Solution, This unit cannot read CD or - region code

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English Troubleshooting Problem No audio at digital output Disc does not play Picture freezes momentarily during playback This unit does not respond to the remote control Buttons do not work This unit does not respond to some operating commands during playback This unit cannot read CD or DVD "NO DISC" appears in the front panel display "UN DISC" appears in the front panel display Menu items cannot be selected No sound during DivX® movie playback Solution Check the digital connections. If you are playing a DTS source, check that your receiver can decode DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 32). If you are playing an MPEG-2 source, check that your receiver can decode MPEG-2. Otherwise, check that [DIGITAL OUTPUT] is set to [PCM ONLY] (see page 32). Check that the audio format of the selected audio language matches your receiver capabilities. The CD-R/RW, DVD+R/RW/R DL and DVD-R/RW must be finalized. Check that the disc label is facing up. Check whether the disc is defective by trying another disc. If you have recorded a JPEG, MP3 or WMA disc yourself, check that your disc contains at least ten JPEG picture files or five MP3/WMA music tracks. For MP3/WMA, check that the sampling rate and bit rate are compatible. For JPEG, check that the resolution is compatible (see "Specifications" on page 46). Check the region code (see "Region codes" on page 3). Check the disc for fingerprints/scratches and clean it with a soft cloth wiping from center to edge. Aim the remote control directly at the remote control sensor on the front panel. Reduce the distance of the remote control from this unit. Replace the batteries in the remote control. Reinsert the batteries with their polarities (+/- signs) as indicated. To completely reset this unit, unplug the power cable from the AC outlet for 5-10 seconds. Some operations may not be permitted by the disc. Refer to the instructions of the disc jacket. Use a commonly available CD/DVD lens cleaner to clean the lens before sending this unit for repair. Check that the disc is placed in the disc tray correctly. The disc being loaded is not supported by this unit. Check the disc type (see "Playable disc formats" on page 3). Press STOP ( 7 ) twice on the remote control before selecting the setup menu. Depending on the disc availability, some menu items cannot be selected. The audio codec may not be supported by this unit. 43 En

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43
En
Troubleshooting
English
Problem
Solution
No audio at digital output
Check the digital connections.
If you are playing a DTS source, check that your receiver can decode
DTS, and that [DIGITAL OUTPUT] is set to [ALL] (see page 32).
If you are playing an MPEG-2 source, check that your receiver can
decode MPEG-2. Otherwise, check that [DIGITAL OUTPUT] is set to
[PCM ONLY] (see page 32).
Check that the audio format of the selected audio language matches
your receiver capabilities.
Disc does not play
The CD-R/RW, DVD+R/RW/R DL and DVD-R/RW must be finalized.
Check that the disc label is facing up.
Check whether the disc is defective by trying another disc.
If you have recorded a JPEG, MP3 or WMA disc yourself, check that
your disc contains at least ten JPEG picture files or five MP3/WMA
music tracks.
For MP3/WMA, check that the sampling rate and bit rate are
compatible. For JPEG, check that the resolution is compatible (see
“Specifications” on page 46).
Check the region code (see “Region codes” on page 3).
Picture freezes momentarily
during playback
Check the disc for fingerprints/scratches and clean it with a soft cloth
wiping from center to edge.
This unit does not respond to
the remote control
Aim the remote control directly at the remote control sensor on the front
panel.
Reduce the distance of the remote control from this unit.
Replace the batteries in the remote control.
Reinsert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work
To completely reset this unit, unplug the power cable from the AC
outlet for 5-10 seconds.
This unit does not respond to
some operating commands
during playback
Some operations may not be permitted by the disc. Refer to the
instructions of the disc jacket.
This unit cannot read CD or
DVD
Use a commonly available CD/DVD lens cleaner to clean the lens
before sending this unit for repair.
“NO DISC” appears in the front
panel display
Check that the disc is placed in the disc tray correctly.
“UN DISC” appears in the front
panel display
The disc being loaded is not supported by this unit. Check the disc type
(see “Playable disc formats” on page 3).
Menu items cannot be selected
Press STOP (
7
) twice on the remote control before selecting the setup
menu.
Depending on the disc availability, some menu items cannot be
selected.
No sound during DivX
®
movie
playback
The audio codec may not be supported by this unit.