ZyXEL G-200 User Guide - Page 41

Troubleshooting, Problems Starting the ZyAIR Utility Program

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ZyAIR G-200 User's Guide Chapter 4 Troubleshooting This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. 4.1 Problems Starting the ZyAIR Utility Program Table 4-1 Troubleshooting Starting ZyAIR Utility Program PROBLEM CORRECTIVE ACTION Cannot start the ZyAIR Make sure the ZyAIR is properly inserted and the PWR LED is on. Refer to the Utility Quick Installation Guide for the LED descriptions. Use the Device Manager to check for possible hardware conflicts. Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify the status of the ZyAIR under Network Adapter. (Steps may vary depending on the version of Windows). Install the ZyAIR in another computer. If the error persists, you may have a hardware problem. In this case, you should contact your local vendor. The ZyAIR Utility When the ZyAIR Utility displays only three tabs, you are using the Windows displays only three tabs. XP wireless configuration tool at the same time. Refer to Section 1.2 to disable the Windows XP wireless configuration tool. 4.2 Problems Communicating With Other Computers Table 4-2 Troubleshooting Communication Problems PROBLEM CORRECTIVE ACTION The Connect button is disabled in the Site Survey screen You are using the Windows XP wireless configuration tool and the ZyAIR Utility at the same time. Refer to Section 1.2 to disable the Windows XP wireless configuration tool. The computer connected to the ZyAIR cannot communicate with the other computer. A. Infrastructure Make sure that the AP and the associated computers are turned on and working properly. Make sure the ZyAIR and the associated AP use the same SSID. Change the AP and the associated wireless clients to use another radio channel if interference is high. Make sure that the computer and the AP share the same security option and key. Verify the settings in the Security Configuration screen. Troubleshooting 4-1

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ZyAIR G-200 User’s Guide
Troubleshooting
4-1
Chapter 4
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the
problem.
4.1
Problems Starting the ZyAIR Utility Program
Table 4-1 Troubleshooting Starting ZyAIR Utility Program
PROBLEM
CORRECTIVE ACTION
Make sure the ZyAIR is properly inserted and the
PWR
LED is on. Refer to the
Quick Installation Guide
for the LED descriptions.
Use the
Device Manager
to check for possible hardware conflicts.
Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device
Manager
. Verify the status of the ZyAIR under
Network Adapter
.
(Steps may
vary depending on the version of Windows).
Install the ZyAIR in another computer.
Cannot start the ZyAIR
Utility
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.
The ZyAIR Utility
displays only three tabs.
When the ZyAIR Utility displays only three tabs, you are using the Windows
XP wireless configuration tool at the same time. Refer to
Section 1.2
to disable
the Windows XP wireless configuration tool.
4.2
Problems Communicating With Other Computers
Table 4-2 Troubleshooting Communication Problems
PROBLEM
CORRECTIVE ACTION
The
Connect
button is
disabled in the
Site Survey
screen
You are using the Windows XP wireless configuration tool and the ZyAIR
Utility at the same time. Refer to
Section 1.2
to disable the Windows XP
wireless configuration tool.
The computer connected to
the ZyAIR cannot
communicate with the other
computer.
A.
Infrastructure
Make sure that the AP and the associated computers are turned on and
working properly.
Make sure the ZyAIR and the associated AP use the same SSID.
Change the AP and the associated wireless clients to use another radio
channel if interference is high.
Make sure that the computer and the AP share the same security option
and key. Verify the settings in the
Security Configuration
screen.