ZyXEL NPS-520 User Guide - Page 69

Troubleshooting

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CHAPTER 5 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. V The NPS-520 does not turn on. None of the LEDs turn on. 1 Make sure you are using the power adaptor or cord included with the NPS-520. 2 Make sure the power adaptor or cord is connected to the NPS-520 and plugged in to an appropriate power source. Make sure the power source is turned on. 3 Disconnect and re-connect the power adaptor or cord to the NPS-520. 4 If the problem continues, contact the vendor. V One of the LEDs does not behave as expected. 5 Check the hardware connections. See the Quick Start Guide or Section 1.6 on page 19. 6 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 7 Disconnect and re-connect the power adaptor to the NPS-520. 8 If the problem continues, contact the vendor. V I forgot the IP address for the NPS-520. 1 The default IP address is 192.168.1.6. 2 If you set the NPS-520 to get the IP address from a DHCP server, look up the IP address assigned to the NPS-520 in the DHCP server. 3 If you manually changed the IP address and have forgotten it, open the ZyXEL utility from a computer connected to the NPS-520. Check the IP address in the TCP/IP Setting screen. 4 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page 18. NPS-520 User's Guide 69

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NPS-520 User’s Guide
69
C
HAPTER
5
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
The NPS-520 does not turn on. None of the LEDs turn on.
1
Make sure you are using the power adaptor or cord included with the NPS-520.
2
Make sure the power adaptor or cord is connected to the NPS-520 and plugged in to an
appropriate power source. Make sure the power source is turned on.
3
Disconnect and re-connect the power adaptor or cord to the NPS-520.
4
If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
5
Check the hardware connections. See the Quick Start Guide or
Section 1.6 on page 19
.
6
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
7
Disconnect and re-connect the power adaptor to the NPS-520.
8
If the problem continues, contact the vendor.
I forgot the IP address for the NPS-520.
1
The default IP address is
192.168.1.6
.
2
If you set the NPS-520 to get the IP address from a DHCP server, look up the IP address
assigned to the NPS-520 in the DHCP server.
3
If you manually changed the IP address and have forgotten it, open the ZyXEL utility
from a computer connected to the NPS-520. Check the IP address in the
TCP/IP Setting
screen.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 1.5
on page 18
.