eMachines E732 eMachines eME732 Series Service Guide
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- eMachines E732 | eMachines eME732 Series Service Guide - Page 1
eMachines E732/E732G/E732Z/E732ZG Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - eMachines E732 | eMachines eME732 Series Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guides. Date Chapter Updates II - eMachines E732 | eMachines eME732 Series Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - eMachines E732 | eMachines eME732 Series Service Guide - Page 4
are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives - eMachines E732 | eMachines eME732 Series Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - eMachines E732 | eMachines eME732 Series Service Guide - Page 6
VI - eMachines E732 | eMachines eME732 Series Service Guide - Page 7
Machine Disassembly and Replacement 43 Disassembly Requirements 43 Pre-disassembly Instructions 44 Disassembly Process 45 External Modules Disassembly Process 46 External Modules Disassembly Flowchart 46 Removing the Battery Pack 47 Removing the SD Dummy Card 48 Removing the Keyboard 49 - eMachines E732 | eMachines eME732 Series Service Guide - Page 8
the WLAN Module 107 Replacing the DIMM Modules 109 Replacing the Lower Cover 110 External Module Assembly Process 111 Replacing the ODD Module 111 Replacing the Keyboard 113 Replacing the SD dummy card 115 Replacing the Battery Pack 115 Troubleshooting 117 Common Problems 117 Power On - eMachines E732 | eMachines eME732 Series Service Guide - Page 9
View 138 Clearing Password Check and BIOS Recovery 139 Clearing Password Check 139 BIOS Recovery by Crisis Disk 140 FRU (Field Replaceable Unit) List 141 eMachines E732 series Exploded Diagrams 142 LCD Assembly 142 Chassis Assembly 143 eMachines E732 series FRU List 144 Screw List 152 - eMachines E732 | eMachines eME732 Series Service Guide - Page 10
Table of Contents 4 - eMachines E732 | eMachines eME732 Series Service Guide - Page 11
MB L3 cache, 2/2.13 GHz, DDR3 1066 MHz, 35 W), supporting Intel® 64 architecture, Intel® Smart Cache System memory • Dual-channel DDR3 SDRAM support: • Up to 4 GB of DDR3 memory, upgradable to 8 GB using two soDIMM modules Storage • • Hard disk drive • 160/250/320/500/640/750 GB or larger Multi - eMachines E732 | eMachines eME732 Series Service Guide - Page 12
memory, supporting , supporting Unified support with one built-in speaker MS-Sound compatible Optical media drive • 8X DVD-Super Multi double-layer drive: • Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM - eMachines E732 | eMachines eME732 Series Service Guide - Page 13
with 1280 x 1024 resolution Wireless and networking • WLAN: • 802.11 b/g/n Wi-Fi CERTIFIED™ • 802.11 b/g Wi-Fi CERTIFIED™ • WPAN: • Bluetooth® 3.0+HS • LAN: Gigabit Ethernet, Wake-on-LAN ready Power adapter and battery • ACPI 3.0 CPU power management standard: supports Standby and Hibernation power - eMachines E732 | eMachines eME732 Series Service Guide - Page 14
• 48Wh 4400 mAh 6-cell Li-ion battery pack Software • Productivity • eMachines Power Management • eMachines Recovery Management • Adobe® Flash® Player 10 • Norton Internet Security™ 2011 • Multimedia • Corel® WinDVD (for models with Windows® 7 Basic) • NTI Media Maker™ • Gaming • WildTangent® (except - eMachines E732 | eMachines eME732 Series Service Guide - Page 15
System Block Diagram Chapter 1 5 - eMachines E732 | eMachines eME732 Series Service Guide - Page 16
video communication (only for certain webcam models). 2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). 3 Power button Turns the computer on and off. 4 Keyboard For entering data into your computer 5 Touchpad Touch - eMachines E732 | eMachines eME732 Series Service Guide - Page 17
amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. Indicates when the hard disk drive is active. Communication indicator 9 Palmrest 10 Speaker Closed Front View Indicates the computer's wireless connectivity device status. Comfortable support area for - eMachines E732 | eMachines eME732 Series Service Guide - Page 18
a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off. Connects to a Kensington-compatible computer monitor, LCD projector). Connects to an Ethernet 10/100/1000based network. Supports high-definition digital video connections. Connects to USB 2.0 devices - eMachines E732 | eMachines eME732 Series Service Guide - Page 19
the computer's battery status. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Indicates when the hard disk drive is active. Communication indicator Indicates the computer's wireless connectivity device status - eMachines E732 | eMachines eME732 Series Service Guide - Page 20
it - and your fingers - dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad's responsiveness. 10 Chapter 1 - eMachines E732 | eMachines eME732 Series Service Guide - Page 21
an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has two lock keys which you can toggle keypad is in numeric mode. When Scroll Lock is on, the screen moves one line up or down when you press the up or down - eMachines E732 | eMachines eME732 Series Service Guide - Page 22
keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows all gadgets to the front and select Windows Sidebar + < > + : Search for computers (if you are on a network) + < > + - eMachines E732 | eMachines eME732 Series Service Guide - Page 23
any key to return. Turns the internal Touchpad on and off. Turns the speakers on and off. Increases the screen brightness. Brightness down Volume up Decreases the screen brightness. Increases the sound volume. Volume down Decreases the sound volume. Play/Pause Stop Previous Next Play or pause - eMachines E732 | eMachines eME732 Series Service Guide - Page 24
and Configurations Processor Item CPU Type CPU Package Core Logic Core Voltage Intel Arrandale rPGA 989 Intel Ibex-Peak (HM55) 0.725-1.4 Specification Processor Specifications Item Ci3350M CPU Speed 2.26 G Cores 2 Bus Speed (GHz) 2.5 GT/s Ci3350M 2.26 G 2 2.5 GT/s Ci3370M 2.40 - eMachines E732 | eMachines eME732 Series Service Guide - Page 25
-pin Micro-FCPGA You can install memory modules in any combinations as long as they match the above specifications. System Board Major Chips Item Core logic VGA LAN USB 2.0 Super I/O controller Bluetooth Wireless PCMCIA Audio codec Card reader Specification Ibex Peak-M Arrandale Robson XT & Park - eMachines E732 | eMachines eME732 Series Service Guide - Page 26
3072MB 4096MB 6144MB 4068MB 5120MB 6144MB 8192MB NOTE: The memory combinations for slots 1 and 2 can be reversed. Wireless Module 802.11b/g/Draft-N Item Manufacturer Foxconn Model 43225 Supported standards IEEE 802.11b/g/n Specification HB95BG HB97 IEEE 802.11b/11g QMI HB97 IEEE 802 - eMachines E732 | eMachines eME732 Series Service Guide - Page 27
driver upgrade BRM2046: BT2.1+EDR ATH AR3011: BRM 2070: BRM2070: JST SM06B-XSRK-ETB (HF) AR3011: SM08B-SURS-TF(LF)(SN) JST BRM2046: JST SM08B-SURS-TF ATH AR3011: BRM 2070: 3G Module (Not available with this model) Item Manufacturer Model Card Type Throughput Supported Services Specification Hard - eMachines E732 | eMachines eME732 Series Service Guide - Page 28
Rate (Mbytes/sec) DC Power Requirements Voltage tolerance 5V ±5% Hard Disk Drive Interface (continued) Item Capacity (GB) Vendor & Model Name Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Max. Media Transfer Rate (Mbytes/sec - eMachines E732 | eMachines eME732 Series Service Guide - Page 29
Hard Disk Drive Interface (continued) Item Capacity (GB) Vendor & Model Name Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer On board Specification One speaker • WLP 3.10 • EAX 1.0 & 2.0 • Direct Sound 3D • I3DL2 All DACs support independent 44. - eMachines E732 | eMachines eME732 Series Service Guide - Page 30
Internal speaker / quantity Specification Arrandale Robson XT & Park Yes 1 VRAM Item Chipset Memory size Interface Arrandale N/A PCI-E Specification Robson XT & Park XT Compliance level Throughput Number of HDMI port(s) Location Specification 1.3 compliant Up to 2.5Gbps per lane (250MHz - eMachines E732 | eMachines eME732 Series Service Guide - Page 31
Drive Module Item Vendor & model name Performance Specification Transfer rate (MB/ sec) Buffer Memory Interface Applicable disc formats HLDS GT32N Specification RW(Ver.1.1/1.2) DVD+R, DVD+R DL, DVD+RW DVD-RAM(4.7GB) CD-DA,CD-ROM,CD-ROM XA PhotoCD( manual load Electrical release Emergency Release (draw open hole) DC 5 - eMachines E732 | eMachines eME732 Series Service Guide - Page 32
Drive Module (continued) Item Vendor & model name Performance Specification Transfer rate (MB/ sec) Buffer Memory Interface Applicable disc formats PLDS DS-8A5SH Specification DVD-RAM With CD DVD-R MultiBorder, DVD-R Download (DVD-R CSS, Qflix), /variable Packet mode) Manual load/ Plunger system - eMachines E732 | eMachines eME732 Series Service Guide - Page 33
Drive Module (continued) Item Vendor & model name Performance Specification Transfer rate (MB/sec) Buffer Memory Interface Applicable disc formats Specification CPRM & CPRM) DVD±R Dual DVD-RAM Loading mechanism Power Requirement Input Voltage Keyboard Item Controller Total number of keypads - eMachines E732 | eMachines eME732 Series Service Guide - Page 34
I/O support Specification • 2-in-1 card reader (SD™, MMC) • Three USB 2.0 ports • HDMI™ port with HDCP support • External display (VGA) port • Headphone/speaker/line-out jack • Microphone-in jack • Ethernet (RJ-45) port • DC-in jack for AC adapter Main Battery Item Vendor Part name Battery Type - eMachines E732 | eMachines eME732 Series Service Guide - Page 35
NA NA NA NA 36 bits NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA LCD Item Vendor/model name Screen diagonal (mm) Display area size (mm) Electrical interface Support color Viewing angle (up/down/ right/left) Temperature range (°C) Operating Storage (shipping) Specification AUO B156XW02 V2 LF CMO - eMachines E732 | eMachines eME732 Series Service Guide - Page 36
Secure Digital™ (SD) Card, MultiMediaCard (MMC) System LED Indicator Item Drive Activity Primary Battery charging state Power Led: Blue Suspend: Amber Off: No light Blue: Fully charged Amber: Battery Charging Specification AC Adapter Item Input rating Maximum input AC current Inrush current - eMachines E732 | eMachines eME732 Series Service Guide - Page 37
all power except the RTC battery has been removed from the system. 1. Initial to On state: When the AC adapter or Battery pack has been plugged into go into ON state when the system receives any wake up events, for example, keyboard, mouse. 7. Suspend to ON state: The system will go into ON state - eMachines E732 | eMachines eME732 Series Service Guide - Page 38
28 Chapter 1 - eMachines E732 | eMachines eME732 Series Service Guide - Page 39
Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when Press to enter Setup message is promptedon the bottom of screen menu options: Information, Main, Security, Boot, and Exit. Follow these instructions: • To choose a menu, use the left and right arrow - eMachines E732 | eMachines eME732 Series Service Guide - Page 40
Information The Information screen displays a summary of your computer hardware information. NOTE number of HDD installed in the system. This field displays the model name of the installed ODD drive. Displays system BIOS version. This field displays the VGA firmware version of the system. This field - eMachines E732 | eMachines eME732 Series Service Guide - Page 41
differ. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date Total Memory Video Memory Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode Description Sets the system time. The - eMachines E732 | eMachines eME732 Series Service Guide - Page 42
contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password Is User Password Is HDD Password Is Set Supervisor - eMachines E732 | eMachines eME732 Series Service Guide - Page 43
the password in the "Confirm New Password" field. IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen. 3. Press Enter. After setting the password, the computer sets the User Password parameter to "Set". 4. If desired, you can opt to enable the - eMachines E732 | eMachines eME732 Series Service Guide - Page 44
on boot parameter. 6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses Enter. If the current password entered does not match the actual current - eMachines E732 | eMachines eME732 Series Service Guide - Page 45
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Chapter 2 35 - eMachines E732 | eMachines eME732 Series Service Guide - Page 46
allows you to save or discard any changes you made and quit the BIOS Utility. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to - eMachines E732 | eMachines eME732 Series Service Guide - Page 47
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. DOS Flash Utility - eMachines E732 | eMachines eME732 Series Service Guide - Page 48
the following steps to use the WinFlash Utility: 1. Double click the WinFlash executable (ZQ8_100W.exe) 2. Click OK to begin the update. A progress screen will display the current state of BIOS flash process. 3. When the process has completed, close all applications and reboot the system. 38 - eMachines E732 | eMachines eME732 Series Service Guide - Page 49
, an error is generated. To reset the HDD password, perform the following steps: 1. After the error is displayed, press Enter to proceed to the next screen. 2. An error code is generated for use with the unlocking utility. Write down this code before proceeding. In this example, the code is 54591747 - eMachines E732 | eMachines eME732 Series Service Guide - Page 50
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, the message System will halt! is displayed on the screen. If the user is unable to obtain the correct password then it must be removed. There are two methods to do this. Method 1: If the - eMachines E732 | eMachines eME732 Series Service Guide - Page 51
with the hardware before sending the information to the operating system (Windows, etc.). To update the DMI Pool, perform the following steps: 1. Start a DOS session. 2. At the command prompt, execute qdmi30a.exe. The following screen shows how to use the dmitools software: Using the LAN MAC - eMachines E732 | eMachines eME732 Series Service Guide - Page 52
42 Chapter 2 - eMachines E732 | eMachines eME732 Series Service Guide - Page 53
3 Machine Disassembly and Replacement IMPORTANT:The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer - eMachines E732 | eMachines eME732 Series Service Guide - Page 54
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power - eMachines E732 | eMachines eME732 Series Service Guide - Page 55
to avoid damage to any of the hardware components. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main Screw List Screw Quantity Part Number M2.5*6.0-I 21 86.A08V7.004 M2.0*3.0-I 20 86.ARE07 - eMachines E732 | eMachines eME732 Series Service Guide - Page 56
gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Screw - eMachines E732 | eMachines eME732 Series Service Guide - Page 57
Pack 1. Turn the computer over. Slide the battery lock in the direction shown. 2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). 2 1 NOTE: The battery has been highlighted with a yellow oval as shown in the above image - eMachines E732 | eMachines eME732 Series Service Guide - Page 58
Removing the SD Dummy Card 1. See "Removing the Battery Pack" on page 47. 2. Push the SD dummy card all the way in to eject it. 3. Pull it out from the slot. 48 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 59
: The model displayed in this service guide may differ in color to the one in your package. 1. See "Removing the Battery Pack" on page 47. 2. Turn the computer over and fully open the lid. There are five (5) securing clips that must be released in order to remove the keyboard. 3. Release each clip - eMachines E732 | eMachines eME732 Series Service Guide - Page 60
5. Unlock the keyboard FPC and disconnect the cable as shown. Lift the keyboard clear of the chassis. 6. Unlock and disconnect the touchpad FPC from the mainboard: 50 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 61
Removing the ODD Module 1. See "Removing the Battery Pack" on page 47. 2. Remove the one (1) screw securing the ODD module in place. Step ODD Bracket Disassembly Size M2.5*6.0-I Quantity 1 3. Grasp the ODD by the bezel and slide it out of the chassis. Screw Type Chapter 3 51 - eMachines E732 | eMachines eME732 Series Service Guide - Page 62
4. Remove the ODD bezel by rotating the top edge downward. 5. Remove the two screws securing the ODD bracket. Step ODD Bracket Disassembly Size M2.0*3.0-I 6. Remove the bracket from the ODD. Quantity 2 Screw Type 52 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 63
Main Unit Disassembly Process Main Unit Disassembly Flowchart NOTE: Use the process highlighted in red to access the Bluetooth module Chapter 3 53 - eMachines E732 | eMachines eME732 Series Service Guide - Page 64
Screw List Step Lower Cover Battery Bay WLAN Module Disassembly USB Module Disassembly HDD Carrier Disassembly LCD Module Disassembly Thermal Module Disassembly Mainboard Disassembly Bluetooth Module Disassembly Screw M2.5*6.0-I M2.0*3.0-I M2.0*3.0-I M2.0*4.0-I.0 M3*0.5+3.5I M2.5*6.0-I M2.0*4.0-I.0 - eMachines E732 | eMachines eME732 Series Service Guide - Page 65
3. Grasp the ODD bay with the right hand and the right edge of the lower cover with the right hand. Lift the lower cover from the device. Chapter 3 55 - eMachines E732 | eMachines eME732 Series Service Guide - Page 66
Lower Cover" on page 56. 2. This section is an overview of the major components of the main unit. 1 23 11 Item 1 2 3 4 5 6 10 9 8 7 65 4 Description VGA heatsink LVDS cable Thermal module WLAN module DIMM module(s) CPU Item 7 8 9 10 11 Description Speaker cable Bluetooth cable RTC battery - eMachines E732 | eMachines eME732 Series Service Guide - Page 67
Removing the DIMM Modules 1. See "Removing the Lower Cover" on page 54. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module if present. Chapter 3 57 - eMachines E732 | eMachines eME732 Series Service Guide - Page 68
Removing the WLAN Module 1. See "Disassembly Overview" on page 58. 2. Disconnect the two (2) cables from the WLAN module. 3. Remove the one (1) screw. Step WLAN Module Disassembly Size M2.0*3.0-I Quantity 1 Screw Type 58 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 69
4. Detach and remove the WLAN module from the WLAN socket. Removing the USB Board 1. See "Disassembly Overview" on page 58. 2. Unlock and disconnect the USB FFC from the USB board. Repeat for the mainboard connector. Chapter 3 59 - eMachines E732 | eMachines eME732 Series Service Guide - Page 70
3. Remove the one (1) screw from the USB board. Step USB Board Disassembly Size M2.0*4.0-I Quantity 1 4. Lift the USB board upward and away from the chassis. Screw Type 60 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 71
Removing the RTC Battery 1. See "Disassembly Overview" on page 58. 2. Disconnect the RTC battery cable from the mainboard. 3. Lift the RTC battery away from the mainboard. NOTE: The RTC battery has been highlighted with a yellow callout in the previous image. Please detach the RTC battery and follow - eMachines E732 | eMachines eME732 Series Service Guide - Page 72
Removing the HDD Module 1. See "Disassembly Overview" on page 58. 2. Using the pull-tab, slide the HDD module in the direction of the arrow to disconnect the interface. 3. Remove the HDD from the bay. 62 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 73
4. Remove the two (2) screws from the bracket. Step HDD Carrier Disassembly Size M3*0.5+3.5I 5. Remove the bracket from the HDD. Quantity 2 Screw Type Chapter 3 63 - eMachines E732 | eMachines eME732 Series Service Guide - Page 74
Removing the LCD Module 1. See "Disassembly Overview" on page 58. 2. Remove the tape adhering the antenna cables to the mainboard. 3. Remove the WLAN antennas from the cable guides. 4. Unlock and disconnect the LVDS cable. 64 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 75
(2) screws from the left and right hinges. Step LCD Module Disassembly Size M2.5*6.0-I Quantity 2 Screw Type 6. Tilt the upper cover upwards (1) and push down near the hinges to separate it from the LCD module (2). 2 1 2 7. Lower the upper cover until the it is clear of the LCD module hinges - eMachines E732 | eMachines eME732 Series Service Guide - Page 76
Removing the Thermal Module 1. See "Disassembly Overview" on page 58. 2. Loosen the two (2) captive screws connecting the VGA heat sink to the mainboard. 3. Lift the VGA heat sink using the thumb and forefinger to remove it from the mainboard. 4. Disconnect the fan cable as shown. 66 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 77
the six (6) captive screws (in numerical order from 1 to 6) and remove the one (1) screw from the fan module. 6 4 5 1 3 2 Step Thermal Module Disassembly Size M2.0*4.0-I (green callout) Quantity 1 Screw Type 6. Carefully lift up the thermal module assembly and remove it from the mainboard - eMachines E732 | eMachines eME732 Series Service Guide - Page 78
Removing the CPU 1. See "Removing the Thermal Module" on page 68. 2. Using a slotted screw driver, rotate the CPU locking screw 180° counter-clockwise as shown. 3. Carefully lift the CPU clear of the socket. IMPORTANT:Place the CPU on a clean, dry surface when it is not installed. 68 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 79
Removing the Mainboard 1. See "Removing the CPU" on page 70. 2. Disconnect the speaker cable from the mainboard connector and move it away from the mainboard. 3. Disconnect the Bluetooth cable from the mainboard connector and move it away from the mainboard. Chapter 3 69 - eMachines E732 | eMachines eME732 Series Service Guide - Page 80
4. Remove the one (1) securing screw from the mainboard (1) and lift the mainboard away from the lower cover (2). 1 2 2 Step Mainboard Disassembly Size M2.0*4.0-I Quantity 1 Screw Type 70 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 81
Removing the Bluetooth Module 1. See "Removing the Mainboard" on page 71. 2. Turn the mainboard over and locate the Bluetooth module. 3. Separate the Bluetooth cable from the adhesive strip on the mainboard. Chapter 3 71 - eMachines E732 | eMachines eME732 Series Service Guide - Page 82
module. 5. Remove the one (1) screw securing the Bluetooth module to the mainboard. Step Bluetooth Module Disassembly Size M2.0*3.0-I Quantity 1 Screw Type 6. Pull the Bluetooth module away from the metal post (1) and then lift up to remove it from the mainboard (2). 2 1 72 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 83
NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the Circuit board and follow local regulations for disposal. Chapter 3 73 - eMachines E732 | eMachines eME732 Series Service Guide - Page 84
LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Step LCD Bezel Disassembly LCD Panel Disassembly LCD Hinge Disassembly Screw M2.5*4.0-I M2.0*4.0-I M2.0*3.0-I Quantity 2 6 4 Part No. 86.T23V7.009 86.R6Z07.002 86.ARE07.002 74 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 85
Removing the LCD Bezel 1. See "Removing the LCD Module" on page 66. 2. Remove the two (2) bezel screws from the LCD modulele. Step LCD Bezel Disassembly Size M2.5*4.0-I Quantity 2 Screw Type 3. Pry the bezel upwards at the base of the LCD module releasing it from the latches. Chapter 3 75 - eMachines E732 | eMachines eME732 Series Service Guide - Page 86
4. Continue separating the latches along the sides of the bezel working towards the top. 5. Release the latches at the top of the LCD bezel. 6. Lift the Bezel clear of the LCD module. 76 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 87
Removing the Camera (CCD) Module 1. See "Removing the LCD Bezel" on page 77. 2. Locate the CCD module on the LCD cover. 3. Lift the CCD module from the LCD cover. 4. Disconnect the cable as shown. NOTE: Take care not to damage the cable. Chapter 3 77 - eMachines E732 | eMachines eME732 Series Service Guide - Page 88
Removing the LCD Panel 1. See "Removing the LCD Bezel" on page 77. 2. Remove the six (6) securing screws from the LCD panel. Step LCD Panel Disassembly Size M2.0*4.0-I Quantity 6 3. Remove the LVDS cable from the cable guides. Screw Type 78 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 89
4. Lift the LCD panel clear of the LCD cover as shown. Remove the LCD Hinges 1. See "Removing the LCD Panel" on page 80. 2. Remove the four (4) screws, 2 on each side. Separate the hinges from the LCD panel. Step LCD Hinge Disassembly Size M2.0*3.0-I Quantity 4 Screw Type Chapter 3 79 - eMachines E732 | eMachines eME732 Series Service Guide - Page 90
Removing the LVDS Cable 1. See "Removing the LCD Panel" on page 80. 2. Locate the LVDS cable on the LCD panel. 3. Detach the CCD cable from the back of the LCD panel. 80 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 91
4. Detach the LVDS cable from the adhesive strip on the LCD panel. 5. Remove the yellow tape securing the LVDS cable. 6. Starting from the top, remove the clear mylar covering and disconnect the LVDS cable from the LCD panel. Chapter 3 81 - eMachines E732 | eMachines eME732 Series Service Guide - Page 92
Removing the WLAN Antennas 1. See "Removing the LCD Panel" on page 80. 2. Remove the black and white WLAN antennas from the cable guides. 3. Remove the black antenna from the LCD cover. Repeat for the white antenna. 82 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 93
LCD Module Assembly Process Replacing the WLAN Antennas 1. Place the black antenna onto the LCD cover as shown. Repeat for the white antenna. 2. Place the black and white WLAN antennas into the cable guides as shown. Chapter 3 83 - eMachines E732 | eMachines eME732 Series Service Guide - Page 94
panel face does not get damaged. Connect the LVDS cable to the LCD panel. Place the clear mylar tape over the connector and press firmly. 2. Replace the yellow adhesive tape to secure the LVDS cable. 3. Attach the LVDS cable to the adhesive strip on the LCD panel. 84 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 95
4. Adhere the camera cable to the LCD panel. NOTE: Ensure that the cable is aligned correctly on the panel to prevent damage to the CCD module. Marked area is provided to show correct position of LVDS cable. Chapter 3 85 - eMachines E732 | eMachines eME732 Series Service Guide - Page 96
Replacing the LCD Hinges 1. See "Removing the LCD Panel" on page 80. 2. Replace the four (4) screws, 2 on each side to secure the hinges. Step LCD Hinge Assembly Size M2.0*3.0-I Quantity 4 Screw Type 86 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 97
Replacing the LCD Panel 1. Place the LCD panel on the LCD cover as shown. 2. Place the LVDS cable into the cable guides. Chapter 3 87 - eMachines E732 | eMachines eME732 Series Service Guide - Page 98
3. Replace the six (6) securing screws to secure the LCD panel. Step LCD Panel Assembly Size M2.0*4.0-I Quantity 6 Screw Type 88 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 99
Replacing the Camera (CCD) Module 1. Connect the CCD cable as shown. NOTE: Take care not to damage the cable. 2. Place the camera module onto the LCD cover. Apply gentle pressure to fix the adhesive. Chapter 3 89 - eMachines E732 | eMachines eME732 Series Service Guide - Page 100
Replacing the LCD Bezel 1. Place the bezel hinge covers over the hinges. 2. Ensure the LVDS and WLAN antenna cable bundle are exiting the left hinge as shown. 3. Apply pressure to snap the latches together. 90 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 101
4. Apply pressure along the bottom of the bezel to attach the latches. 5. Apply pressure along the sides of the bezel to attach the latches. 6. Apply pressure along the top of the bezel to attach the latches. Chapter 3 91 - eMachines E732 | eMachines eME732 Series Service Guide - Page 102
7. Replace the two (2) bezel screws. Step LCD Bezel Assembly Size M2.5*4.0 Quantity 2 Screw Type 92 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 103
Main Unit Assembly Process Replacing the Bluetooth Module 1. Lower the Bluetooth module onto the mainboard (1) and then push it against the metal post until firmly attached (2). 1 2 2. Replace the one (1) screw to secure the Bluetooth module to the mainboard. Step Bluetooth Module Assembly Size M2 - eMachines E732 | eMachines eME732 Series Service Guide - Page 104
3. Connect the Bluetooth cable to the Bluetooth module. 4. Adhere the Bluetooth cable to the mainboard. 94 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 105
Replacing the Mainboard 1. Place the mainboard onto the upper cover and secure the one (1) screw. Step Mainboard Assembly Size M2.0*4.0 Quantity 1 Screw Type Chapter 3 95 - eMachines E732 | eMachines eME732 Series Service Guide - Page 106
2. Connect the Bluetooth cable to the mainboard. 3. Connect the speaker cable to the mainboard. 96 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 107
to the marker (2) on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. 1 2 2. Using a slotted screw driver, rotate the CPU locking screw 180° clockwise as shown to secure it in the package. Chapter 3 97 - eMachines E732 | eMachines eME732 Series Service Guide - Page 108
the Thermal Module IMPORTANT:Apply a suitable thermal grease and ensure all heat pads are in place before replacing the thermal module The following thermal grease types are approved for use: • Silmore GP50 • Honeywell PCM45F-SP • ShinEtsu 7762 The following thermal pads are approved - eMachines E732 | eMachines eME732 Series Service Guide - Page 109
4. Tighten the four (4) captive screws (in numerical order from 1 to 4) and replace the one (1) screw to secure the CPU thermal module. 6 4 5 1 3 2 Step Thermal Module Assembly Size M2.0*4.0-I (green callout) 5. Connect the fan cable as shown. Quantity 1 Screw Type Chapter 3 99 - eMachines E732 | eMachines eME732 Series Service Guide - Page 110
6. Place the VGA heat sink on the mainboard using the thumb and forefinger as shown. 7. Tighten the two (2) captive screws to secure the VGA heat sink to the mainboard. 100 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 111
the LCD Module 1. Place the upper cover onto the LCD module and lower into place. Lower the hinges so they are flush with the hinge plates on the upper cover. 2. Replace the two (2) screws to secure the left and right hinges. Step LCD Module Assembly Size M2.5*6.0-I Quantity 2 Screw Type - eMachines E732 | eMachines eME732 Series Service Guide - Page 112
3. Connect and lock the LVDS cable. 4. Place the WLAN antenna bundle into the cable guides around the fan module. 5. Place the adhesive ground wire attached to the WLAN antenna cable bundle onto the mainboard. 102 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 113
Replacing the HDD Module 1. Place the carrier onto the HDD. 2. Replace the two (2) screws to secure the HDD carrier. Step HDD Carrier Assembly Size M3*0.5+3.5I 3. Place HDD on the lower cover. Quantity 2 Screw Type Chapter 3 103 - eMachines E732 | eMachines eME732 Series Service Guide - Page 114
4. Using the pull-tab, slide the HDD module in the direction of the arrow to connect the interface. 104 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 115
Replacing the RTC Battery 1. Place the RTC battery onto the mainboard. 2. Connect the RTC battery cable to the mainboard connector. Chapter 3 105 - eMachines E732 | eMachines eME732 Series Service Guide - Page 116
Replacing the USB Board 1. Place the USB board onto the upper cover. 2. Replace one (1) screw to secure the USB board. Step USB Board Assembly Size M2.0*4.0 Quantity 1 Screw Type 106 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 117
3. Connect and lock the USB FFC to the USB board. Repeat for the mainboard connector. Replacing the WLAN Module 1. Insert the WLAN module into the WLAN socket. Chapter 3 107 - eMachines E732 | eMachines eME732 Series Service Guide - Page 118
2. Replace the one (1) screw. Step WLAN Board Assembly Size M2.0*3.0-I Quantity 1 3. Connect the two (2) antenna cables to the WLAN module as shown. Screw Type NOTE: Cable placement is as follows: black (Main) to connector J1, white (AUX) to connector J2. 108 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 119
Replacing the DIMM Modules 1. Insert the DIMM module into the DIMM connector. 2. Press down to lock the DIMM module in place. 3. Repeat steps 1 and 2 for the second DIMM module if present. Chapter 3 109 - eMachines E732 | eMachines eME732 Series Service Guide - Page 120
Replacing the Lower Cover 1. Place the lower cover onto the device. 2. Replace the twenty three (23) screws to secure the lower cover to the device. Step Lower Cover (red callout) Battery Bay (green callout) Size M2.5*6.0-I M2.0*3.0-I Quantity 18 6 Screw Type 110 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 121
External Module Assembly Process Replacing the ODD Module 1. Place the ODD bracket onto the ODD module and replace the two (2) screws to secure it. Step ODD Bracket Assembly Size M2.0*3.0-I Quantity 2 Screw Type 2. Press the bezel into the tray, bottom edge first, to - eMachines E732 | eMachines eME732 Series Service Guide - Page 122
3. Push the ODD module into the ODD bay until it is flush with the casing. 4. Replace the one (1) screw to secure the module. Step ODD Module Assembly Size M2.5*6.0-I Quantity 1 Screw Type 112 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 123
Replacing the Keyboard 1. Connect and lock the touchpad FFC to the mainboard connector. 2. Place the keyboard face down on the upper cover. Connect the keyboard FPC to the mainboard and secure the locking latch. 3. Turn the keyboard over and slide the front edge into the upper cover, ensuring that - eMachines E732 | eMachines eME732 Series Service Guide - Page 124
4. Press down as indicated to secure the keyboard in place. 114 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 125
SD dummy card 1. Insert the SD dummy card into the slot and push until the card clicks into place and is flush with the casing. Replacing the Battery Pack 1. Insert the battery pack and press down. 2. Slide the battery lock in the direction shown to secure the battery in place. Chapter 3 115 - eMachines E732 | eMachines eME732 Series Service Guide - Page 126
116 Chapter 3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 127
Troubleshooting Chapter 4 Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only eMachines products. Non-eMachines Page 121 Internal Keyboard Failure Page 122 Touchpad Support Information" on page 179. Chapter 4 117 - eMachines E732 | eMachines eME732 Series Service Guide - Page 128
the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. 7. If the Issue is still not resolved, see "Online Support Information" on page 179. 118 Chapter 4 - eMachines E732 | eMachines eME732 Series Service Guide - Page 129
computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. Reseat the memory modules. 7. Remove the drives(see "Disassembly Process" on page 47). 8. If the Issue is still not resolved, see "Online Support Information" on page 179. Chapter 4 119 - eMachines E732 | eMachines eME732 Series Service Guide - Page 130
same locations on the screen), the LCD is faulty and should be replaced. See "Disassembly Process" on page 47. 4. Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. NOTE: Ensure that the computer is not running on battery alone as this may reduce - eMachines E732 | eMachines eME732 Series Service Guide - Page 131
If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 121 - eMachines E732 | eMachines eME732 Series Service Guide - Page 132
doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 122 Chapter 4 - eMachines E732 | eMachines eME732 Series Service Guide - Page 133
the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: USB Failure If the internal USB module fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Chapter 4 123 - eMachines E732 | eMachines eME732 Series Service Guide - Page 134
Devices. 3. Roll back the audio driver to the previous version, if updated recently. 4. Remove and reinstall the audio driver. 5. Ensure that all volume Issue is still not resolved, see "Online Support Information" on page 179. Microphone Problems If internal or external Microphones do no operate - eMachines E732 | eMachines eME732 Series Service Guide - Page 135
system DVD. c. The Install Windows screen displays. Click Next. d. Select Repair your computer. e. The System Recovery Options screen displays. Click Next. f. Select the appropriate operating system, and click Next. NOTE: Click Load Drivers if controller drives are required. g. Select Startup - eMachines E732 | eMachines eME732 Series Service Guide - Page 136
• LED does not flash when the computer starts up • The tray does not eject • Access failure screen displays • The ODD is noisy Perform the following general solutions one at a time to correct the problem. 1. Reboot the computer and retry the operation. 2. Try an alternate disc. 3. Navigate to Start - eMachines E732 | eMachines eME732 Series Service Guide - Page 137
the driver. e. If the exclamation marker is not removed from the item in the lists, try removing any recently installed software and retrying the operation. Discs Do Not Play If discs do not play when inserted in the drive, perform the following actions one at a time to correct the problem - eMachines E732 | eMachines eME732 Series Service Guide - Page 138
discs, the original disc is probably defective and should be replaced. 3. Turn off the power and remove the cover to inspect the connections to the ODD. See "Disassembly 4. Process" on page 47. a. Check for broken connectors on the drive, motherboard, and cables. b. Check for bent or broken pins on - eMachines E732 | eMachines eME732 Series Service Guide - Page 139
Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRU: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: - eMachines E732 | eMachines eME732 Series Service Guide - Page 140
fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port - eMachines E732 | eMachines eME732 Series Service Guide - Page 141
Verify that all attached devices are supported by the computer. NOTE: Verify problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-eMachines devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive - eMachines E732 | eMachines eME732 Series Service Guide - Page 142
8 9 0A Description CPU power on and switch to Protected mode Patching CPU microcode Setup Cache as RAM PCIE MMIO Base Address initial CPU Generic MSR initialization Setup CPU speed Cache as RAM test Tune CPU frequency ratio to maximum level Setup BIOS ROM cache Enter Boot Firmware Volume PEI Phase - eMachines E732 | eMachines eME732 Series Service Guide - Page 143
early Initialization Start to use Memory Set cache for physical memory Recovery device Initialization Found Recovery image Recovery image not found Load Recovery Image completed Start Flash BIOS with Recovery image Loading BIOS image to RAM Loading DXE core Enter DXE core DXE Phase POST Code Table - eMachines E732 | eMachines eME732 Series Service Guide - Page 144
entry Install Hotkey service ASF Initialization PCI enumeration PCI resource assign complete PCI enumeration complete Keyboard Controller, Keyboard and Mouse controller initialization SIO controller initialization ISA BUS driver initialization Floppy device initialization Serial device - eMachines E732 | eMachines eME732 Series Service Guide - Page 145
Try to boot system to OS Shadow Misc Option ROM Save S3 resume required data in RAM Last Chipset initial before boot to OS Start to boot Legacy OS Start to boot UEFI to Legacy OS. Ready to Boot Legacy OS. Fast Recovery Start Flash. Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE - eMachines E732 | eMachines eME732 Series Service Guide - Page 146
SMM SMM SMM SMM SMM SMM Post Code 0xA0 0xA2 0xA6 0xA7 0xA1 0xA3 0xA4 0xA5 0xA8 0xA9 Description Identify Flash device in SMM SMM service initial OS call ACPI enable function ACPI enable function complete Enter S1 Enter S3 Enter S4 Enter S5 OS call ACPI disable function ACPI disable - eMachines E732 | eMachines eME732 Series Service Guide - Page 147
Jumper and Connector Locations Top View Chapter 5 Item SW1 U12 LED3 LED2 HE1 LED4 LED5 SW2 SW3 Description Power Button Codec ALC272x Battery LED Power/Sleep LED Lid switch HDD LED WLAN LED Touchpad left switch Touchpad right switch Item CN3 CN2 U5 U4 CN1 U2 U3 LED1 - eMachines E732 | eMachines eME732 Series Service Guide - Page 148
CN16 CN18 Description EC EC ROM VRAM VRAM ODD Connector RTC Connector PCH BIOS ROM HDD connector USB board connector Card Reader IC Clock Generator Bluetooth connector Speaker connector Head phone Item CN17 CN14 CN10 CN9 CN8 CN13 JDIM1/ JDIM2 U24 CN6 U21 PJ1 U18 U17 CN5 PJ2 Description MIC USB - eMachines E732 | eMachines eME732 Series Service Guide - Page 149
recovery for eMachines E732 series. eMachines provides one Hardware Open Gap on the mainboard for clearing password check, and one Hotkey for enabling BIOS Recovery Off the system, and remove HDD, AC, Battery and DIMMs from the machine. 2. Open the Bottom Cover of the machine and locate the J1 and J2 - eMachines E732 | eMachines eME732 Series Service Guide - Page 150
enter a special BIOS block, called Boot Block. Steps for BIOS Recovery from USB Storage: Before doing this, prepare the Crisis USB key. The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP OS. Follow the steps below: 1. Format the USB storage disk - eMachines E732 | eMachines eME732 Series Service Guide - Page 151
chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of eMachines E732 series. Refer to this chapter whenever made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from - eMachines E732 | eMachines eME732 Series Service Guide - Page 152
eMachines E732 series Exploded Diagrams LCD Assembly No. Description 1 LCD COVER W/ ANT*2 BLACK 2 LCD CABLE FOR CCD 3 LCD PANEL 4 LCD BEZEL FOR CCD Acer P/N 60.NCE07.003 50.NCE07.002 LK.15605.010 60.NCE07.004 No. Description 5 LCD SCREW MYLAR Acer P/N 47.R6Z07.003 6 LCD BRACKET - eMachines E732 | eMachines eME732 Series Service Guide - Page 153
1 LCD MODULE 2 CCD 3 KEYBOARD 4 UPPER CASE 5 ODD 6 HDD 7 BT ASSY Acer P/N 6M.NCE07.003 AM.21400.068 KB.I170A.172 60.NCE07.001 6M.NCE07.001 KH.16001.045 BH.21100.010 No. Description 8 LOWER CASE 9 BATTERY 10 THERMAL MODULE 15W - DIS PARK 11 WLAN 12 MEMORY 13 CPU 14 MAIN BOARD - eMachines E732 | eMachines eME732 Series Service Guide - Page 154
eMachines E732 series FRU List Category ADAPTER BATTERY BOARD Description Adapter DELTA 65W 19V Battery SIMPLO AS10D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:AS10D Foxconn Bluetooth BRM 2070 (T77H114.01) BT 3.0 Foxconn Bluetooth BRM 2046 BT3.0 (T60H928.33) f/w:861 Foxconn Bluetooth - eMachines E732 | eMachines eME732 Series Service Guide - Page 155
Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10 Foxconn Wireless LAN Broadcomm 43225 2x2 BGN (HM) T77H103.00 WiMax POWER CORD AU W/LABEL (3 PIN) POWER CORD JAPAN BLUETOOTH CABLE BLUETOOTH CABLE (FOR BT3.0 BRM2070) CABLE - FFC USB CASE/COVER/BRACKET ASSEMBLY UPPER CASE W/ SPK,TP, TP FFC 27 - eMachines E732 | eMachines eME732 Series Service Guide - Page 156
COVER/BRACKET ASSEMBLY LOWER CASE Description P/N 60.NCE07.002 CPU/PROCESSOR DVD RW DRIVE DUMMY CARD 42.TVM07.002 CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 CPU Intel Core i3 350M PGA 2.26G 35W K-0 TJ90, VT CPU Intel Core i3 370M PGA 2.4G 35W K-0 TJ90, VT CPU Intel Core i3 - eMachines E732 | eMachines eME732 Series Service Guide - Page 157
Category Description HDD/HARD DISK DRIVE HDD SEAGATE 2.5" 5400rpm 160GB ST9160314AS,9HH13C-189, Seagate(new ML375M, 4K drive SATA 8MB LF F/W:01.01A01 HDD BRACKET KEYBOARD Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black US International Texture Keyboard ACER AC7T_A10B AC7T - eMachines E732 | eMachines eME732 Series Service Guide - Page 158
AC7T Internal 17 Standard 104KS Black CZ/SK Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black Hungarian Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black Brazilian Portuguese Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black Russian Texture - eMachines E732 | eMachines eME732 Series Service Guide - Page 159
LPL 15.6"W WXGA Glare LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine) LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LCD COVER W/ANT*2 BLACK 6M.NCE07.002 LK.15605.010 LK.15606.009 LK.15608.011 LK.1560D.010 60.NCE07.003 LCD Chapter 6 LCD BEZEL FOR - eMachines E732 | eMachines eME732 Series Service Guide - Page 160
Category Description LCD COVER W/ANT*2 BLACK P/N 60.NCE07.003 LCD BEZEL FOR NON CCD 60.NCE07.005 MAINBOARD LCD CABLE FOR NON CCD LCD BRACKET W/ HINGE - L LCD BRACKET W/ HINGE - R - eMachines E732 | eMachines eME732 Series Service Guide - Page 161
Memory ELPIDA SO-DIMM DDRIII 1333 4GB EBJ41UF8BAS0-DJ-F LF 256*8 0.055um Memory SAMSUNG SO-DIMM DDRIII 1333 4GB M471B5273CH0-CH9 LF 256*8 46nm Memory BASE FOOT RUBBER FRONT BASE FOOT RUBBER REAR TOP HDD RUBBER LCD SCREW MYLAR BLUETOOTH MYLAR Chapter 6 P/N KN.1GB07.004 KN.1GB0B.035 KN.1GB0G.026 KN - eMachines E732 | eMachines eME732 Series Service Guide - Page 162
Screw List Category SCREW Description SCREW M2.0*3.95-I(BNI)(NYLOK) SCREW M2.5*4.0-I(NYLOK)EU SCREW M2.5*6-I(BNI)(NYLOK) SCREW M2.0*3.0-I(BZN)(NYLOK) SCREW M3*0.5+3.5I SCREW M2.0*3.0-I(BKAG)(NYLOK IRON P/N 86.R6Z07.002 86.T23V7.009 86.A08V7.004 86.PVY07.002 86.N1407.007 86.ARE07.002 152 Chapter - eMachines E732 | eMachines eME732 Series Service Guide - Page 163
Chapter 6 153 - eMachines E732 | eMachines eME732 Series Service Guide - Page 164
WW WW EMEA EMEA EMEA PA AAP AAP EMEA EMEA PA AAP AAP EMEA Country WW WW Russia UK Russia ACLASpain India India Poland South Africa ACLASpain Japan Japan Middle East Acer Part No S2.NCA02.001 S2.NCE02.001 LX.NCA0C.006 LX.NCA02.004 LX.NCA0C.002 LX.NCA0C.007 LX - eMachines E732 | eMachines eME732 Series Service Guide - Page 165
EMEA EMEA Country South Africa Middle East Germany Ukraine Denmark Spain South Africa Acer Part No LX.NCA01.002 LX.NCA01.004 LX.NCA02.006 LX.NCA0C Ci3370M UMA ACLASpain India LX.NCA0C.007 eME732_UMACkk_3 LX.NCA0C.003 eME732_UMACkk_3 Ci3370M Ci3370M UMA UMA India LX.NCA0C.009 - eMachines E732 | eMachines eME732 Series Service Guide - Page 166
Spain LX.NCA02.005 eME732_UMACkk_3 Ci3370M UMA South Africa LX.NCA02.003 eME732_UMACkk_3 Ci3370M Country WW Acer Part No S2.NCA02.001 VRAM 1 N Memory 1 SO2GBIII10 UMA Memory 2 N WW S2.NCE02.001 N SO2GBIII10 N Russia LX.NCA0C.006 N SO2GBIII10 N UK LX.NCA02.004 N SO2GBIII10 N Russia - eMachines E732 | eMachines eME732 Series Service Guide - Page 167
1 SO2GBIII10 Memory 2 SO1GBIII10 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO2GBIII10 SO2GBIII10 SO2GBIII10 SO2GBIII10 SO2GBIII10 Country WW Acer Part No S2.NCA02.001 WW S2.NCE02.001 Russia LX.NCA0C.006 UK LX.NCA02.004 Russia LX.NCA0C.002 ACLASpain India LX.NCA0C.007 LX.NCA0C.003 India LX - eMachines E732 | eMachines eME732 Series Service Guide - Page 168
SW1 NIS NIS NIS Wireless LAN1 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN Bluetooth N N BT 3.0 RO WW WW WW EMEA EMEA AAP EMEA EMEA EMEA EMEA EMEA EMEA Country WW WW WW Poland Russia Vietnam Denmark Germany Germany Russia Middle East South Africa Acer Part No S2.NC802 - eMachines E732 | eMachines eME732 Series Service Guide - Page 169
W7HP64eSWW1 PARK_XT512Ckk_3V3 2G+4G/250/6L2.2/2R/ CB_bgn_1.3C_AN_ES63 eME732G-376G25Mnkk W7HP64eSWW1 PARK_XT512Ckk_3V3 2G+4G/250/BT/6L2.2/2R/ CB_bgn_1.3C_AN_ES63 Country WW Acer Part No S2.NC802.001 WW S2.NCD02.001 WW S2.NCH02.001 Poland LX.NC802.002 Russia LX.NC80C.003 Vietnam LX.NC80C - eMachines E732 | eMachines eME732 Series Service Guide - Page 170
64*16*4) 1G-DDR3 (64*16*8) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 1G-DDR3 (64*16*8) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) Memory Wireless - eMachines E732 | eMachines eME732 Series Service Guide - Page 171
Extra SW1 NIS NIS NIS NIS NIS NIS NIS NIS NIS Wireless LAN1 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN INT6250HA BG 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN Bluetooth N N N BT 3.0 BT 3.0 BT 3.0 BT 3.0 WW P612G32Mnkk Country Russia India India Russia India Poland WW WW Acer Part No LX.NCC0C. - eMachines E732 | eMachines eME732 Series Service Guide - Page 172
P614G32Mnkk eME732ZG- EMEA P614G32Mnkk eME732ZG- WW P623G50Mikk eME732ZG- WW P623G50Mnkk Country WW WW Poland Denmark Germany Germany Romania Ukraine Denmark Denmark Poland WW WW Acer Part No S2.NCJ02.001 S2.NCL02.001 LX.NCC02.005 LX.NCC02.001 LX.NCC02.004 LX.NCJ02.002 LX.NCC0C.003 LX - eMachines E732 | eMachines eME732 Series Service Guide - Page 173
PMDP6100 PMDP6100 MADISON _PRO PARK_XT PMDP6200 PARK_XT PMDP6200 PARK_XT Country Russia India India Acer Part No LX.NCC0C.001 LX.NCC01.002 LX.NCC0C.002 VRAM 1 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) 512M-DDR3 (64*16*4) Memory 1 SO2GBIII10 SO2GBIII10 SO2GBIII10 Memory 2 N N N 163 Appendix A - eMachines E732 | eMachines eME732 Series Service Guide - Page 174
SO2GBIII10 SO2GBIII10 Country Russia India India Russia India Acer Part No LX.NCC0C.001 LX.NCC01.002 LX.NCC0C.002 LX.NCC08.001 LX.NCC01.001 HDD 1(GB) N250GB5. 4KS N250GB5. 4KS N250GB5. 4KS N320GB5. 4KS_4K N320GB5. 4KS_4K Extra SW1 N Wireless LAN1 3rd WiFi BG Bluetooth N NIS 3rd WiFi 2x2 - eMachines E732 | eMachines eME732 Series Service Guide - Page 175
NIS Wireless LAN1 3rd Bluetooth N N N N N N N N N N N N N N BT 3.0 NIS 3rd WiFi 2x2 BT 3.0 BGN eME732Z Model eME732ZP611G25Mnkk RO AAP eME732Z- AAP P611G25Mnkk eME732Z- AAP P611G32Mnkk eME732ZP612G25Mikk EMEA eME732Z- PA P612G25Mnkk Country India India India Russia ACLASpain Acer - eMachines E732 | eMachines eME732 Series Service Guide - Page 176
eME732Z- EMEA P612G32Mnkk eME732Z- EMEA P612G32Mnkk eME732Z- EMEA P612G32Mnkk Country ACLASpain Denmark France India India Japan Romania South Africa UK Russia Denmark India Middle East Middle East Middle East Poland South Africa Acer Part No LX.NCB0C.010 LX.NCB02.003 LX.NCB02.006 LX.NCB01 - eMachines E732 | eMachines eME732 Series Service Guide - Page 177
eME732Z-P614G32Mnkk W7HP64eSES1 UMACkk_3 2*2G/320/ 6L2.2/2R/CB_bgn_1.3C_AN_ES51 Country India Acer Part No LX.NCB0C.002 BOM Name eME732Z_UMACkk_3 CPU PMDP6100 VGA Chip UMA India LX.NCB0C.011 eME732Z_UMACkk_3 PMDP6100 UMA India LX.NCB0C.003 eME732Z_UMACkk_3 PMDP6100 UMA Russia LX.NCB0C.001 - eMachines E732 | eMachines eME732 Series Service Guide - Page 178
eME732ZP613G32Mnkk eME732ZP613G32Mnkk eME732ZP613G32Mnkk eME732ZP614G32Mnkk Country India Acer Part No LX.NCB0C. South Africa UK LX.NCB01.003 LX.NCB02.001 Russia LX.NCB08.003 Denmark LX.NCB02.004 India LX.NCB0C.005 Middle East Middle East Middle East Poland LX.NCB08.001 LX.NCB0C.008 LX. - eMachines E732 | eMachines eME732 Series Service Guide - Page 179
India India India Russia ACLA-Spain ACLA-Spain Denmark France India India Japan Romania South Africa UK Russia Denmark India Middle East Middle East Middle East Poland South Africa Turkey WW WW 169 Acer N N N N N N N N Memory 1 SO1GBIII10 Memory 2 N SO1GBIII10 N SO1GBIII10 N SO2GBIII10 N - eMachines E732 | eMachines eME732 Series Service Guide - Page 180
LX.NCB02.008 VRAM 1 N N N N N N N Memory 1 SO1GBIII10 Memory 2 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO1GBIII10 SO2GBIII10 SO2GBIII10 Country India Acer Part No LX.NCB0C.002 India LX.NCB0C.011 India LX.NCB0C.003 - eMachines E732 | eMachines eME732 Series Service Guide - Page 181
India Middle East Middle East Middle East Poland South Africa Turkey WW WW WW WW Denmark Germany Romania UK Spain Acer N NIS NIS NIS NIS NIS NIS NIS NIS NIS N NIS NIS Wireless LAN1 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN 3rd WiFi 2x2 BGN Bluetooth N BT 3.0 N N N N N N N BT 3.0 BT 3.0 N N N N N 171 - eMachines E732 | eMachines eME732 Series Service Guide - Page 182
Appendix A 172 - eMachines E732 | eMachines eME732 Series Service Guide - Page 183
Test Compatible Components Appendix B This computer's compatibility is tested and verified by Acer's internal testing department. All of its system functions are tested under Windows® 7 with backwards compatibility to Windows® XP. Refer to the following lists for components, adapter cards, and - eMachines E732 | eMachines eME732 Series Service Guide - Page 184
AS10D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:AS10D Battery SONY AS10D Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID:AS10D41 P/N BT.00607.127 BT.00604.049 Foxconn Bluetooth ATH AR3011 Foxconn Bluetooth BRM 2070 (T77H114.01) Foxconn Bluetooth BRM 2046 BT3.0 (T60H928.33) f/w:861 Foxconn - eMachines E732 | eMachines eME732 Series Service Guide - Page 185
LF F/W:01.01A01. HDD WD 2.5" 5400rpm 320GB WD3200BPVT-22ZEST0, ML320S, 4K drive SATA 8MB LF F/W: 01.01A01 HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22A0RT0, 8MB LF F/W: 01.01A01 HDD WD 2.5" 5400rpm 750GB WD7500BPVT-22HXZT1, ML375M, 4K drive SATA 8MB LF F/W:01.01A01 P/N KH.16001.045 KH.25001.019 KH.32001. - eMachines E732 | eMachines eME732 Series Service Guide - Page 186
Description P/N AC7T_A10B Keyboard ACER AC7T_A10B AC7T Internal 17 Standard Black NONE Y2010 Acer Texture KB.I170A. PCC LD (HF + Windows 7) ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8A0 LF W/O bezel SATA (HF + Windows 7) Foxconn Yentai Facotry ODD PLDS Super-Multi DRIVE 12.7mm Tray DL - eMachines E732 | eMachines eME732 Series Service Guide - Page 187
Vendor Software VGA Chip AMD Type NIS MADISON_PRO AMD PARK_XT None VRAM WiFi Antenna WNC Wireless LAN Foxconn UMA 1G-DDR3 (64*16*8) 512M-DDR3 (64*16*4) PIFA 3rd WiFi 2x2 BGN Foxconn 3rd WiFi 2x2 BGN Foxconn 3rd WiFi BG QMI 3rd WiFi 2x2 BGN Description P/N Antivirus application NIS SR. - eMachines E732 | eMachines eME732 Series Service Guide - Page 188
178 Appendix B - eMachines E732 | eMachines eME732 Series Service Guide - Page 189
can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models - eMachines E732 | eMachines eME732 Series Service Guide - Page 190
180 Appendix C - eMachines E732 | eMachines eME732 Series Service Guide - Page 191
90 LCD Failure 121 LCD Module Disassembly Flowchart 83 LCD Panel 78, 87 lower cover 110 M Main Unit Disassembly Flowchart 53, 93 Mainboard 69, 95 media access on indicator 7, 9 Memory Check 118 N No Display Issue 119 O ODD Failure 126 Online Support Information 179 optical drive module 51, 111 P 181 - eMachines E732 | eMachines eME732 Series Service Guide - Page 192
R RTC Battery 61 S SD Card 48, 115 System Block Diagram 5 T Test Compatible Components 173 Thermal Module 66, 98 Thermal Unit Failure 129 TouchPad Failure 122 Troubleshooting Built-in 122 WLAN 129 U Undetermined Problems 131 utility BIOS 29-37 W Wireless Function Failure 129 WLAN Board 115 182
eMachines
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Service Guide
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