1993 Chevrolet Corvette Owner's Manual - Page 345

Customer Assistance Information Business Bureau lWediationlArbitration Program* Our experience hasshown that the Customer S,atisfaction Procedure in described .earlier this part has b&n very successfulin achieving customer satisfaction. However,if you have not been substantially satisfied, Chevrolet wants you to be aware of GM's voluntary participation ina no-charge mediatiodarbitration program called BBB AUTO LINE. This program is administered by the Council of Better .Business Bureaus through local Better Business Bureaus.The program can resolve individual disputes involving vehicle repairsand the- interpretation of -yourNew Vehicle Limited a r n y Wrat. 344 GM Participation In Better We prefer that-you not resort to BBB AUTO LINE until -after-a final decision is made under. the Customer you Satisfaction Procedure. HQwever, rnay file a claim.at any time by contacting your local BetterBusiness Bureau (BBB) at the following toll-free number:. 1-800-955-5100.For further information about fiiing claim, you a may also write to: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 .Arlington,VA 22203 In order to file a.claim, you will .haveto , provide your name and.address, the vehicle identification number(VIN) of your vehicle,and a statement of the nature of your complaint.BBB staff may try to help resolve your dispute through mediation.. If mediation is not succ~ssful, i you do not wish to. or f participate in mediation, eligible customers may present: their case an to impartial third-party arbitratorat an informal hewing.. arbitrator will The render a decisi0n.hyour case,which yau rnay accept or reject. If you a w p t a valid arbitrator decision, GM will be bound .by that decision. The entire dispute settlement process should ordinarily take about days fromthe 40 time you file your complaint the time to