2013 Ford Explorer Owner Manual Printing 4 - Page 478

SYNC® Issue SYNC does not understand or is calling the wrong contact when I want to make a call. 477 Voice Command Issues Possible Possible Solution(s) Cause(s) • You may be • Review the phone voice commands at the beginning of using the wrong voice commands, the phone section. • Make sure you are saying the OR • You may not be contacts exactly as listed. saying the name For example, if a contact is saved as Joe Wilson, say "Call exactly as it is Joe Wilson". saved, OR • The system works better if • Contacts in you list full names, such as your phonebook may be very short "Joe Wilson" rather than "Joe". • Do not use special characters and similar, or they may contain such as 123 or ICE, as the system does not recognize them. special • If contacts are saved in CAPS, characters, OR you have to spell them. • Your JAKE requires you to say, phonebook contacts may be "Call J-A-K-E". saved in CAPS. 2013 Explorer (exp) Owners Guide gf, 4th Printing, November 2012 USA (fus)