2014 Ford Escape Owner Manual Printing 2 - Page 316

SYNC™ When you select: You can: 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Factory Defaults Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select. 2. Press OK again when Restore Defaults? appears in the display. 3. Press OK to confirm. Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Exit the current menu. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Master Reset Return SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Phone issues Issue Possible cause(s) Possible solution(s) There is excessive backThe audio control settings ground noise during a phone on your phone may be call. affecting SYNC performance. During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook. This may be a possible phone malfunction. Review your phone's manual about audio adjustments. Try turning off the device, resetting the device, removing the device's battery, then trying again. · This is a phone-dependent · Go to the website to review feature. your phone's compatibility. 313 Escape/Kuga (TM2)