2014 Ford Escape Owner Manual Printing 2 - Page 321
2014 Ford Escape Manual
Page 321 highlights
SYNC™ Voice command issues Issue Possible cause(s) Possible solution(s) · Do not use special characters in the title. The system does not recognize them. SYNC does not understand or is calling the wrong contact when I want to make a call. · You may be using the wrong voice commands. · You may be saying the name differently than the way you saved it. · Contacts in your phonebook may be very short and similar, or they may contain special characters. · Your phonebook contacts may be in CAPS. · Review the Phone voice commands at the beginning of the phone section. · Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". · The system works better if you list full names, such as "Joe Wilson" rather than "Joe". · Do not use special characters, such as 123 or ICE, as the system does not recognize them. · If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call JA-K-E". 318 Escape/Kuga (TM2)