2014 Ford Escape Owner Manual Printing 2 - Page 319
2014 Ford Escape Manual
Page 319 highlights
SYNC™ USB and media issues Issue Possible cause(s) Possible solution(s) · The song may have copyright protection, which does not allow it to play. Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did not activate Vehicle Health Report. · You did not activate your account on the website. · You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly. · This is a free feature, but you must first register online to use it. · Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. · Update your cellular number in your account on the website. · Make sure you have full signal strength and that your Bluetooth volume level has been turned up. · Try deleting your phone and performing a clean pairing. · This is a free feature, but you must first register online to use it. · Turn off ID blocker on your phone as the system recognizes you by your phone number. I am unable to retrieve the report on the website, or I receive a system error. I am unable to submit a report. · This could be due to your phone's compatibility. · Bad signal strength. · You did not activate your phone on the website. I heard a commercial when I tried to use Traffic, Directions and Information. · You did not activate this phone for this service. · Your phone has ID blocker active. 316 Escape/Kuga (TM2)