2014 Ford Escape Owner Manual Printing 2 - Page 318

SYNC™ Phone issues Issue Possible cause(s) Possible solution(s) · Turn off the Auto phonebook download setting. Text messaging is not working on SYNC. · This is a phone-dependent feature. · This may be a possible phone malfunction. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again. USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble connecting my device. This may be a possible device malfunction. · Try turning off the device, resetting the device, removing the device's battery, then trying again. · Make sure you are using the manufacturer's cable. · Make sure you insert the USB cable properly into the device and the USB port. · Make sure that the device does not have an autoinstall program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure you properly connect the device to SYNC and that you have pressed play on your device. · Make sure that all song details are populated. · Some devices require you to change the USB settings from mass storage to MTP class. SYNC does not recognize This is a device limitation. my device when I turn on the car. Bluetooth audio does not stream. · This is a phone-dependent feature. · The device is not connected. · Your music files may not contain the proper artist, song title, album or genre information. · The file may be corrupted. SYNC does not recognize music that is on my device. 315 Escape/Kuga (TM2)