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2014 Ford Explorer Manual

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298 Customer Assistance You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600 Arlington, Virginia 22201 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator's award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. 2014 Explorer (exp) Owners Guide gf, 1st Printing, April 2013 USA (fus)

Section	Page
Table of Contents	2
Introduction	10
ABOUT THIS MANUAL	10
Protecting the Environment	10
SYMBOL GLOSSARY	11
DATA RECORDING	12
Service Data Recording	12
Event Data Recording	13
CALIFORNIA PROPOSITION 65	14
PERCHLORATE MATERIAL	14
FORD CREDIT (U.S. ONLY)	15
REPLACEMENT PARTS RECOMMENDATION	15
Scheduled Maintenance and Mechanical Repairs	15
Collision Repairs	15
Warranty on Replacement Parts	15
SPECIAL NOTICES	16
New Vehicle Limited Warranty	16
Special Instructions	16
Notice to owners of pickup trucks and utility type vehicles	16
Using your vehicle with a snowplow	16
Using your vehicle as an ambulance	16
MOBILE COMMUNICATIONS EQUIPMENT	17
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION	17
Child Safety	18
GENERAL INFORMATION	18
CHILD SEAT POSITIONING	20
BOOSTER SEATS	22
Types of Booster Seats	23
INSTALLING CHILD SEATS	25
Child Seats	25
Using Lap and Shoulder Belts	25
Using Lower Anchors and Tethers for CHildren (LATCH)	31
Use of inboard lower anchors from the outboard seating positions (center seating use)	32
Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats	33
USING TETHER STRAPS	33
CHILD SAFETY LOCKS	37
Safety Belts	38
PRINCIPLES OF OPERATION	38
FASTENING THE SAFETY BELTS	40
Restraint of Pregnant Women	40
Safety Belt Locking Modes	41
Vehicle Sensitive Mode	41
Automatic Locking Mode	42
When to Use the Automatic Locking Mode	42
Non-inflatable safety belts	42
Rear outboard inflatable safety belts (second row only–if equipped)	42
How to Disengage the Automatic Locking Mode	42
Safety Belt Extension Assembly	43
SAFETY BELT HEIGHT ADJUSTMENT	43
SAFETY BELT WARNING LIGHT AND INDICATOR CHIME	44
Conditions of Operation	44
SAFETY BELT-MINDER®	44
Deactivating and Activating the Belt-Minder® Feature	45
REAR INFLATABLE SAFETY BELT (IF EQUIPPED)	46
How Does the Rear Inflatable Safety Belt System Work?	47
CHILD RESTRAINT AND SAFETY BELT MAINTENANCE	48
Personal Safety System	49
PERSONAL SAFETY SYSTEM™	49
How Does the Personal Safety System Work?	49
Supplementary Restraints System	50
PRINCIPLES OF OPERATION	50
SOS POST-CRASH ALERT SYSTEM™	51
DRIVER AND PASSENGER AIRBAGS	52
Proper Driver and Front Passenger Seating Adjustment	52
Children and Airbags	53
Knee Airbag System (Passenger’s Side Only)	53
FRONT PASSENGER SENSING SYSTEM	54
SIDE AIRBAGS	56
SAFETY CANOPY® CURTAIN AIRBAGS	58
CRASH SENSORS AND AIRBAG INDICATOR	60
AIRBAG DISPOSAL	61
Keys and Remote Control	62
GENERAL INFORMATION ON RADIO FREQUENCIES	62
Intelligent Access (If Equipped)	62
REMOTE CONTROL	63
Integrated Keyhead Transmitters (IKTs) (If Equipped)	63
Intelligent Access Key (If Equipped)	63
Replacing the Battery	64
Integrated Keyhead Transmitter	64
Intelligent Access Transmitter	65
Memory Feature (If Equipped)	65
Programming Memory to the Transmitter	66
Deactivating Memory from the Transmitter	66
Car Finder	66
Sounding a Panic Alarm	66
Remote Start (If Equipped)	67
Remote Starting the Vehicle	68
Extending the Vehicle Run Time	68
Turning the Vehicle Off After Remote Starting	69
REPLACING A LOST KEY OR REMOTE CONTROL	69
MyKey	70
PRINCIPLES OF OPERATION	70
Non-configurable Settings	70
Configurable Settings	70
CREATING A MYKEY	71
Programming/Changing Configurable Settings	71
CLEARING ALL MYKEYS	72
CHECKING MYKEY SYSTEM STATUS	72
USING MYKEY WITH REMOTE START SYSTEMS	73
MYKEY TROUBLESHOOTING	73
Locks	74
LOCKING AND UNLOCKING	74
Power Door Locks	74
Remote Control	74
Unlocking the Doors (Two-Stage Unlock)	74
Locking the Doors	74
Power Liftgate (If Equipped)	75
Activating Intelligent Access (If Equipped)	75
At the Front Doors	75
At the Liftgate	76
Smart Unlocks for Integrated Keyhead Transmitter	76
Smart Unlocks for Intelligent Access Keys (If Equipped)	76
Autolock Feature (If Enabled)	77
Autounlock Feature (If Enabled)	77
Enabling or Disabling	77
Illuminated Entry	77
Illuminated Exit	78
Battery Saver	78
Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped)	78
LIFTGATE	78
Manual Liftgate	79
Power Liftgate (If Equipped)	79
Opening and Closing the Power Liftgate	80
Setting Liftgate Open Height	81
Obstacle Detection	82
Resetting the Power Liftgate	82
SECURICODE™ KEYLESS ENTRY KEYPAD (IF EQUIPPED)	83
Programming a Personal Entry Code	83
Erasing a Personal Code	84
Anti-Scan Feature	84
Unlocking and Locking the Doors	84
Displaying the Factory Set Code	85
With Integrated Keyhead Transmitters	85
With Intelligent Access Keys	85
Security	86
SECURILOCK® PASSIVE ANTI-THEFT SYSTEM	86
Automatic Arming	86
Automatic Disarming	86
Replacement Keys	86
Programming a Spare Integrated Keyhead Transmitter	87
Programming a Spare Intelligent Access Key (if equipped)	88
ANTI-THEFT ALARM (IF EQUIPPED)	89
Arming the Alarm	89
Disarming the Alarm	90
Steering Wheel	91
ADJUSTING THE STEERING WHEEL	91
Power Tilt and Telescope Steering Column (If Equipped)	91
Easy Entry and Exit Feature	92
Memory Feature	92
AUDIO CONTROL	93
VOICE CONTROL (IF EQUIPPED)	93
CRUISE CONTROL	94
INFORMATION DISPLAY CONTROL	94
Cluster Display Control Features	95
HEATED STEERING WHEEL (IF EQUIPPED)	95
Pedals	96
ADJUSTABLE PEDALS (IF EQUIPPED)	96
Wipers and Washers	97
WINDSHIELD WIPERS	97
Speed-dependent Wipers (If Equipped)	97
RAIN-SENSING WIPERS (IF EQUIPPED)	97
WINDSHIELD WASHERS	98
REAR-WINDOW WIPER AND WASHERS	98
Lighting	99
LIGHTING CONTROL	99
High Beams	99
Headlamp Flasher	99
AUTOLAMPS	99
INSTRUMENT LIGHTING DIMMER	100
HEADLAMP EXIT DELAY	100
DAYTIME RUNNING LAMPS (IF EQUIPPED)	101
AUTOMATIC HIGH BEAM CONTROL (IF EQUIPPED)	101
FRONT FOG LAMPS	103
DIRECTION INDICATORS	104
INTERIOR LAMPS	104
Dome Lamp Control	104
Front Row Map Lamps (If Equipped)	105
Second row dome/map lamps (if equipped)	105
Second row dome/courtesy lamps (if equipped)	106
Third row cargo lamp	106
Windows and Mirrors	107
POWER WINDOWS	107
Rear Window Buffeting	107
One-Touch Down	107
One-Touch Up or Down (Front Windows) (If Equipped)	107
Window Lock	108
Bounce-Back	108
Overriding the Bounce-Back Feature	108
Accessory Delay	108
EXTERIOR MIRRORS	109
Power Exterior Mirrors	109
Fold-Away Exterior Mirrors	109
Power-Folding Mirrors (If Equipped)	109
Heated Exterior Mirror (If Equipped)	110
Memory Mirrors (If Equipped)	110
Signal Indicator Mirrors (If Equipped)	110
Integrated Blind Spot Mirrors (If Equipped)	110
Blind Spot Information System (BLIS®) with Cross Traffic Alert (CTA) (If Equipped)	111
INTERIOR MIRROR	111
Auto-Dimming Mirror (If Equipped)	111
SUN VISORS	112
Slide-On-Rod	112
Illuminated Visor Vanity Mirror (If Equipped)	112
DUAL PANEL MOONROOF AND POWER SUNSCREEN (IF EQUIPPED)	112
Opening and Closing the Sunscreen	113
Opening and Closing the Moonroof	113
Bounce-Back	113
Venting the Moonroof	113
Instrument Cluster	114
GAUGES	114
Type 1	114
Fuel Gauge	114
Type 2	115
WARNING LAMPS AND INDICATORS	115
Adaptive cruise control (RTT) (if equipped)	116
Airbag readiness	116
Anti-lock brake system	116
Brake system warning light	116
Charging system (RTT)	117
Door ajar (RTT)	117
Engine oil pressure (RTT)	117
Engine coolant temperature (RTT)	117
Fog lamps	117
Grade assist (RTT) (if equipped)	118
Heads up display (if equipped)	118
Hill descent (RTT) (if equipped)	118
High beams	118
Low fuel (RTT)	118
Liftgate ajar (RTT)	118
Low tire pressure warning	118
Low washer fluid (RTT)	119
Powertrain malfunction/reduced power	119
Safety belt	119
Service engine soon	119
Speed control (RTT) (if equipped)	120
Stability Control System	120
Stability Control System Off	120
Transmission Tow/Haul Feature (RTT) (if equipped)	120
Turn signal	120
AUDIBLE WARNINGS AND INDICATORS	121
Key In Ignition Warning Chime	121
Keyless Warning Alert (If Equipped)	121
Headlamps On Warning Chime	121
Parking Brake On Warning Chime	121
Information Displays	122
GENERAL INFORMATION	122
Information Display Controls (Type 1)	122
Menu	123
Trip Computer	126
Resetting the Trip Computer	126
Trip Odometer	126
Distance to E	126
Average fuel	126
Fuel Used	126
Total Odometer	126
Information Messages	126
Information Display Controls (Type 2)	127
Main menu	127
Display Mode	128
Trip 1 & 2	129
Fuel Economy	130
Driver Assist	130
Settings	131
INFORMATION MESSAGES	133
Climate Control	145
MANUAL HEATING AND AIR CONDITIONING SYSTEM	145
DUAL AUTOMATIC TEMPERATURE CONTROL SYSTEM (WITH SONY® AUDIO SYSTEM)	147
DUAL AUTOMATIC TEMPERATURE CONTROL SYSTEM (WITH MyTemp)	149
REAR PASSENGER CLIMATE CONTROLS	150
GENERAL OPERATING TIPS	151
Manual Heating and Air Conditioning System	151
Dual Zone Automatic Temperature Control	152
HEATED WINDOWS AND MIRRORS (IF EQUIPPED)	153
Heated Rear Window	153
Heated Exterior Mirror (If Equipped)	153
CABIN AIR FILTER	153
REMOTE START CLIMATE OPERATION (IF EQUIPPED)	154
Manual Climate Systems	154
Automatic Climate Systems	154
Automatic Settings	154
Last Settings	155
Heated and Cooled Devices	155
Seats	156
SITTING IN THE CORRECT POSITION	156
HEAD RESTRAINTS	157
Tilting Head Restraints (If Equipped)	159
MANUAL SEATS	160
POWER SEATS (IF EQUIPPED)	161
Power Lumbar	162
MEMORY FUNCTION (IF EQUIPPED)	162
Programming a memory position	162
Recalling a memory position	162
Recalling memory positions with the remote control	163
Easy Entry and Exit Feature (If Equipped)	163
HEATED SEATS (IF EQUIPPED)	164
HEATED AND VENTILATED SEATS (IF EQUIPPED)	165
Heated Seats	165
Ventilated Seats	166
Heated and Ventilated Seat Air Filter Replacement (If Equipped)	166
REAR SEATS	167
Second Row Seats	167
Recline Adjustment	167
Second-Row Heated Seats (If Equipped)	168
Third Row Seats	169
Third-Row Seat Access (Manual Seats)	169
Third-row seat access (power fold and tumble seat – if equipped)	172
Third-row seat exit (manual and power fold and tumble seat)	172
Folding the Third-Row Manual Seat	174
Unfolding the third row manual seat	176
PowerFold® Third-Row Seats (If Equipped)	177
Universal Garage Door Opener (If Equipped)	179
HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED)	179
	179
Programming	179
Erasing the Function Button Codes	181
Reprogramming a single button	181
Programming HomeLink to a Genie Intellicode 2 garage door opener	181
Programing the transmitters	182
Programming HomeLink to the Genie Intellicode garage door opener motor	183
Clearing a HomeLink device	183
FCC and RSS-210 Industry Canada Compliance	183
Auxiliary Power Points	184
AUXILIARY POWER POINTS	184
Locations	184
Storage Compartments	187
CENTER CONSOLE	187
Rear Center Console (If Equipped)	187
OVERHEAD CONSOLE	188
Starting and Stopping the Engine	189
GENERAL INFORMATION	189
IGNITION SWITCH (IF EQUIPPED)	190
KEYLESS STARTING (IF EQUIPPED)	190
Ignition Modes	191
STARTING A GASOLINE ENGINE	191
Vehicles with an Ignition Key	192
Vehicles with Keyless Start	192
Fast Restart (Vehicles with Keyless Start)	192
Failure to Start	193
Stopping the Engine When Your Vehicle is Stationary	193
Stopping the Engine When Your Vehicle is Moving	193
Guarding Against Exhaust Fumes	194
Important Ventilating Information	194
ENGINE BLOCK HEATER (IF EQUIPPED)	194
Using the Engine Block Heater	195
Fuel and Refueling	196
SAFETY PRECAUTIONS	196
FUEL QUALITY	197
Choosing the Right Fuel	197
Octane recommendations	197
RUNNING OUT OF FUEL	198
Refilling with a Portable Fuel Container	198
REFUELING	199
Easy Fuel® No Cap Fuel System	200
FUEL CONSUMPTION	202
Filling the Tank	202
Calculating Fuel Economy	202
EMISSION CONTROL SYSTEM	203
On-board Diagnostics (OBD-II)	204
Readiness for Inspection/Maintenance (I/M) Testing	205
Transmission	207
AUTOMATIC TRANSMISSION	207
SelectShift Automatic® Transmission	210
Brake-shift interlock	211
Automatic Transmission Adaptive Learning	212
If Your Vehicle Gets Stuck in Mud or Snow	213
HILL START ASSIST	213
Using Hill Start Assist	214
Four-Wheel Drive (If Equipped)	215
USING YOUR FOUR WHEEL DRIVE (4WD) SYSTEM	215
How Utility Vehicles Differ from Other Vehicles	216
Driving In Special Conditions With Four-Wheel Drive (4WD)	216
Basic Operating Principles in Special Conditions	216
If your vehicle goes off the edge of the pavement	217
If your vehicle gets stuck	217
Emergency maneuvers	218
Sand	218
Mud and water	219
Driving on hilly or sloping terrain	219
Driving on snow and ice	220
Maintenance and modifications	221
Brakes	222
GENERAL INFORMATION	222
Brake Over Accelerator	222
Brake Assist	222
Anti-Lock Brake System	223
HINTS ON DRIVING WITH ANTI-LOCK BRAKES	223
PARKING BRAKE	223
Traction Control	224
PRINCIPLES OF OPERATION	224
USING TRACTION CONTROL	224
System Indicator Lights and Messages	224
Stability Control	225
PRINCIPLES OF OPERATION	225
USING ADVANCETRAC® WITH RSC®	226
Terrain Response	227
TERRAIN MANAGEMENT (IF EQUIPPED)	227
HILL DESCENT CONTROL™ (IF EQUIPPED)	228
Parking Aids	230
SENSING SYSTEM (IF EQUIPPED)	230
Using the Rear Sensing System	231
ACTIVE PARK ASSIST (IF EQUIPPED)	231
Using Active Park Assist	232
Automatic Steering into Parking Space	233
Deactivating the Park Assist Feature	235
Troubleshooting the System	235
REAR VIEW CAMERA SYSTEM (IF EQUIPPED)	236
Using the Rear View Camera System	237
Adjusting the Rear View Camera Settings (If Equipped)	238
Guidelines and the Centerline	238
Visual Park Aid Alert	240
Manual Zoom	240
Rear Camera Delay	240
Cruise Control	241
PRINCIPLES OF OPERATION	241
USING CRUISE CONTROL	241
Switching Cruise Control On	241
Setting a Speed	241
Changing the Set Speed	242
Canceling the Set Speed	242
Resuming the Set Speed	242
Switching Cruise Control Off	242
USING ADAPTIVE CRUISE CONTROL (IF EQUIPPED)	242
Setting Adaptive Cruise Control	243
Following a Vehicle	244
Setting the Gap Distance	245
Disengaging Adaptive Cruise Control	245
Overriding Adaptive Cruise Control	246
Changing the Set Speed	246
Resuming the Set Speed	246
Low Speed Automatic Cancellation	247
Hilly Condition Usage	247
Switching Off Adaptive Cruise Control	247
Detection Issues	247
Adaptive Cruise Control Not Available	248
Blocked Sensor	249
Switching to Normal Cruise Control	250
Driving Aids	251
DRIVER ALERT (IF EQUIPPED)	251
Switching the System On and Off	251
System Warnings	251
System Display	252
Resetting the System	252
LANE KEEPING SYSTEM (IF EQUIPPED)	253
Switching the System On and Off	253
System Settings	253
System Display	255
Troubleshooting	256
BLIND SPOT INFORMATION SYSTEM (BLIS®) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED)	257
Using the Systems	258
System Lights and Messages	259
System Sensors	260
System Limitations	261
False Alerts	261
System Errors	262
Switching the Systems Off and On	262
COLLISION WARNING SYSTEM (IF EQUIPPED)	262
Using the Collision Warning System	263
Blocked Sensors	264
System Limitations	265
STEERING	265
Electric Power Steering	265
Steering Tips	266
Load Carrying	267
CARGO NETS (IF EQUIPPED)	267
ROOF RACKS AND LOAD CARRIERS (IF EQUIPPED)	267
Adjusting the Crossbars (If Equipped)	268
LOAD LIMIT	268
Vehicle Loading – With and Without a Trailer	268
Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles	275
Towing	276
TOWING A TRAILER	276
Load Placement	276
TRAILER SWAY CONTROL (IF EQUIPPED)	277
RECOMMENDED TOWING WEIGHTS	277
ESSENTIAL TOWING CHECKS	278
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7–Pin Connector)	279
Trailer Hitch Cover	279
Hitches	280
Weight-Distributing Hitch	280
Safety Chains	281
Trailer Brakes	281
Trailer Lamps	281
Before Towing a Trailer	281
When Towing a Trailer	282
Launching or Retrieving a Boat or Personal Watercraft (PWC)	282
TRANSPORTING THE VEHICLE	283
TOWING THE VEHICLE ON FOUR WHEELS	284
Emergency Towing	284
Recreational Towing	284
Vehicles Equipped with a 2.0L Engine	284
Vehicles Equipped with a 3.5L or 3.7L Engine	285
Driving Hints	286
BREAKING-IN	286
ECONOMICAL DRIVING	286
DRIVING THROUGH WATER	287
FLOOR MATS	288
Roadside Emergencies	290
ROADSIDE ASSISTANCE	290
Vehicles Sold in the U.S.: Getting Roadside Assistance	290
Vehicles Sold in the U.S.: Using Roadside Assistance	290

Match case Limit results 1 per page

You can get more information by calling BBB AUTO LINE at

1-800-955-5100, or writing to:

BBB AUTO LINE

3033 Wilson Boulevard, Suite 600

Arlington, Virginia 22201

BBB AUTO LINE applications can also be requested by calling the Ford

Motor Company Customer Relationship Center at 1-800-392-3673.

Note:

Ford Motor Company reserves the right to change eligibility

limitations, modify procedures, or to discontinue this process at any time

without notice and without obligation.

UTILIZING THE MEDIATION or ARBITRATION PROGRAM

(CANADA ONLY)

This pertains to vehicles delivered to authorized Canadian dealers.

In those cases, where you continue to feel that the efforts by Ford of

Canada and the authorized dealer to resolve a factory-related vehicle

service concern have been unsatisfactory, Ford of Canada participates in

an impartial third party mediation or arbitration program administered by

the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

settlement have failed. This procedure is without cost to you and is

designed to eliminate the need for lengthy and expensive legal

proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct

hearings at mutually convenient times and places in an informal

environment. These impartial arbitrators review the positions of the

parties, make decisions and, when appropriate, render awards to resolve

disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s

award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP

Provincial Administrator directly at 1-800-207-0685 or visit

www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA

Before exporting your vehicle to a foreign country, contact the

appropriate foreign embassy or consulate. These officials can inform you

of local vehicle registration regulations and where to find unleaded fuel.

If you cannot find unleaded fuel or can only get fuel with an anti-knock

index lower than is recommended for your vehicle, contact our Customer

Relationship Center.

298

Customer Assistance

2014 Explorer

(exp)

Owners Guide gf, 1st Printing, April 2013

USA

(fus)