2015 Ford F150 SuperCrew Cab Owner Manual Printing 1 - Page 434

SYNC™ USB and media issues Issue Possible cause(s) Possible solution(s) Make sure that the device does not have an autoinstall program or active security settings. SYNC does not recognize This is a device limitation. my device when I turn on the car. Bluetooth audio does not stream. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. This is a phone-dependent Review the device compatibility chart on the SYNC feature. The device is not connected. website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copyright protection, which does not allow it to play. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class. SYNC does not recognize music that is on my device. Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did not activate Vehicle Health Report. You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed. This is a free feature, but you must first register online to use it. 431 F-150 (), enUSA, First Printing