1996 Pontiac Sunfire Owner's Manual - Page 339

GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* *This pregram m2y mt be avaiiabie in ail -stzttes, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the rightto change eligibility limitations and/or to discontinueits participation in this program. Both Pontiac and your Pontiac dealerare committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been BBB AUTO LINE is an out-of-courtprogram administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free charge of /-in to customers who curreniiy ow11 01; lease a u l v l v t ; ~ ~ l u t ; . I _.-1-:-1- If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file aclaim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. adequately addressed, the CustomerSatisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution toa disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Pontiac voluntarily participates in BBB AUTO LINE. 8-8