Asus AAM6030VI-B1 AAM6030VI-B1 User's Manual - Page 57

Diagnosing Problem using IP Utilities

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AAM6000EV-M ADSL Combo Router User's Manual Problem Troubleshooting Suggestion Configuration Manager Program You forgot/lost your Configuration Manager user ID or password. If you have not changed the password from the default, try using "admin" as both the user ID and password. Otherwise, you can reset the device to the default configuration by pressing the Reset button on the rear panel of AAM6030VI three times. WARNING: Resetting the device removes any custom settings and returns all settings to their default values. Cannot access the Configuration Manager program from your browser. Use the ping utility, discussed in the following section, to check whether your PC can communicate with the SL-6000 / SL6300's LAN IP address (by default 192.168.1.1). If it cannot, check the Ethernet cabling. Verify that you are using Internet Explorer v5.5 or later. Netscape is not supported. Support for Javascript® must be enabled in your browser. Support for Java® may also be required. Verify that the PC's IP address is defined as being on the same subnet as the IP address assigned to the LAN port on the SL6000 / SL-6300. Changes to Configuration Manager are not being retained. Be sure to click on button to save any changes. B.1 Diagnosing Problem using IP Utilities B.1.1 ping Ping is a command you can use to check whether your PC can recognize other computers on your network and the Internet. A ping command sends a message to the computer you specify. If the computer receives the message, it sends messages in reply. To use it, you must know the IP address of the computer with which you are trying to communicate. On Windows-based computers, you can execute a ping command from the Start menu. Click the Start button, and then click Run. In the Open text box, type a statement such as the following: ping 192.168.1.1 Click . You can substitute any private IP address on your LAN or a public IP address for an Internet site, if known. If the target computer receives the message, a Command Prompt window displays like that shown in Figure B.1. 57

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AAM6000EV-M ADSL Combo Router User’s Manual
57
Problem
Troubleshooting Suggestion
Configuration Manager Program
You forgot/lost your
Configuration
Manager user ID or
password.
If you have not changed the password from the default, try using
“admin” as both the user ID and password. Otherwise, you can
reset the device to the default configuration by pressing the
Reset button on the rear panel of AAM6030VI three times.
WARNING:
Resetting the device removes any custom settings
and returns all settings to their default values.
Cannot access the
Configuration
Manager program
from your
browser
.
Use the ping utility, discussed in the following section, to check
whether your PC can communicate with the SL-6000 / SL-
6300’s LAN IP address (by default 192.168.1.1). If it cannot,
check the Ethernet cabling.
Verify that you are using Internet Explorer v5.5 or later.
Netscape is not supported. Support for Javascript® must be
enabled in your browser. Support for Java® may also be
required.
Verify that the PC’s IP address is defined as being on the same
subnet as the IP address assigned to the LAN port on the SL-
6000 / SL-6300.
Changes to
Configuration
Manager are not
being retained.
Be sure to click on
button to save any changes.
B.1
Diagnosing Problem using IP Utilities
B.1.1
ping
Ping
is a command you can use to check whether your PC can recognize other computers on your
network and the Internet. A ping command sends a message to the computer you specify. If the computer
receives the message, it sends messages in reply. To use it, you must know the IP address of the
computer with which you are trying to communicate.
On Windows-based computers, you can execute a ping command from the Start menu. Click the Start
button, and then click Run. In the Open text box, type a statement such as the following:
ping 192.168.1.1
Click
. You can substitute any private IP address on your LAN or a public IP address for an
Internet site, if known.
If the target computer receives the message, a Command Prompt window displays like that shown in
Figure B.1.