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Blackberry 8700g User Guide - Page 249

I cannot run or submit a diagnostic report

UPC - 890552606061

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I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In a diagnostic report, click the trackwheel. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. 247

Section	Page
BlackBerry basics	11
Switch applications	11
Assign an application to a Convenience key	11
Set owner information	11
About links	11
Create a link for a PIN	11
BlackBerry basics shortcuts	12
BlackBerry basics troubleshooting	12
Shortcuts	13
BlackBerry basics shortcuts	13
Phone shortcuts	13
Media shortcuts	13
Message shortcuts	14
Typing shortcuts	14
Search shortcuts	15
Attachment shortcuts	15
Browser shortcuts	16
Map shortcuts	17
Calendar shortcuts	17
Phone	19
Phone basics	19
Emergency calls	21
Volume	21
Voice mail	22
Speed dial	22
Conference calls	23
Caller ID	24
Call logs	25
Call waiting	26
Call forwarding	27
Call blocking	29
Fixed dialing	30
Smart dialing	31
TTY support	32
Multiple phone numbers	33
Phone options	33
Phone shortcuts	35
Phone troubleshooting	35
Media	37
Transferring and downloading media files	37
Playing media files and recording voice notes	38
Managing media files	39
Viewing pictures	41
Managing pictures	43
Media shortcuts	44
Messages	45
Message basics	45
Email messages	50
PIN messages	57
SMS text messages	58
MMS messages	62
Message list options	65
Message shortcuts	69
Message troubleshooting	70
Typing	75
Typing basics	75
Typing input methods	77
Spelling checker	78
Custom dictionary	80
AutoText	81
Typing shortcuts	82
Typing troubleshooting	83
Search	85
Messages, attachments, and web pages	85
Organizer data	87
Search shortcuts	88
Attachments	89
Attachment basics	89
Document attachments	91
Spreadsheet attachments	91
Media attachments	93
Presentation attachments	93
vCard contact attachments	94
Attachment shortcuts	94
Attachment troubleshooting	95
Synchronization	97
About synchronization	97
Reconcile email messages over the wireless network	97
Delete email messages over the wireless network	97
Prerequisites: Wireless data synchronization	98
Synchronize organizer data over the wireless network	98
About synchronization conflicts	98
Manage email reconciliation conflicts	98
Manage data synchronization conflicts	99
About backing up and restoring device data	99
Prerequisites: Wireless data restoration	99
Delete all device data	99
Empty the deleted items folder on your computer from your device	99
Synchronization troubleshooting	100
Browser	103
Browser basics	103
Browser bookmarks	106
Web feeds	108
Browser options	110
Browser security	113
Browser push	115
Browser shortcuts	116
Browser troubleshooting	117
Applications	119
Add an application	119
View properties for an application	119
Delete a third-party application	119
Receive a device password prompt before you add an application	119
View the size of an application database	119
About upgrading the BlackBerry Device Software	120
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network	120
Upgrade the BlackBerry Device Software	120
Return to the previous version of the BlackBerry Device Software	120
Delete the previous version of the BlackBerry Device Software	121
Application troubleshooting	121
Maps	123
Map basics	123
Navigation	124
Maps bookmarks	125
Map options	126
Map shortcuts	128
Maps troubleshooting	128
GPS technology	129
About GPS technology	129
Get your GPS location	129
Prevent others from tracking your location	129
GPS technology troubleshooting	129
Contacts	131
Contact basics	131
Customizing contacts	133
Categories	134
Mailing lists	136
Multiple address books	137
SIM card phone book	138
Contact list options	139
Contact troubleshooting	140
Calendar	141
Calendar basics	141
Meetings	143
Calendar options	145
Multiple calendars	148
Calendar shortcuts	149
Calendar troubleshooting	149
Tasks	151
Task basics	151
Categories	152
Task list options	154
Memos	157
Memo basics	157
Categories	158
Memo list options	159
Alarm	161
About the alarm	161
Turn on the alarm	161
Silence the alarm	161
Calculator	163
Use the calculator	163
Convert a measurement	163
Bluetooth technology	165
Bluetooth technology basics	165
Bluetooth technology options	167
Bluetooth technology troubleshooting	170
Date and time	173
Set the date and time	173
Get the date and time from the wireless network automatically	173
Date and time troubleshooting	173
Notification profiles	175
Notification basics	175
LED notification	177
Custom notification	178
Notification profile troubleshooting	180
BlackBerry Messenger	181
Contacts	181
Conversations	183
Availability	185
Display and keyboard	187
Backlighting	187
Display options	188
Keyboard options	189
Themes	190
Display troubleshooting	191
Language	193
Change the display language	193
Add a display language	193
Delete a display language	193
About typing input languages	193
Change the typing input language	193
Switch typing input methods	193
Turn off the shortcut for switching typing input languages	194
Change the input options for SureType technology	194
Change the display options for contacts	194
Language troubleshooting	194
Wireless network coverage	195
Find information about wireless coverage indicators	195
Turn off the connection to the wireless network	195
Turn on wireless coverage notification	195
About the preferred wireless network list	195
Add a wireless network to the preferred wireless network list	195
Change the order of preferred wireless networks	196
Delete a wireless network from the preferred wireless network list	196
Turn off data service	197
About roaming	197
Switch wireless networks manually	197
Wireless network coverage troubleshooting	198
Power, battery, and memory	199
Turn off your device	199
Set your device to turn on and turn off automatically	199
Check the battery power level	199
Reset the device	199
Extend battery life	199
View the amount of available memory on your device	200
Best practice: Optimizing your device performance	200
SIM card	201
About the SIM card phone book	201
Add a contact to your SIM card	201
Copy contacts from your SIM card to your address book	201
Copy a contact from your address book to your SIM card	201
Change a SIM card contact	202
Delete a SIM card contact	202
Store SMS text messages on your SIM card	202
About SIM card security	202
Protect your SIM card with a PIN code	203
Change the SIM card PIN code	203
Change the display name for a phone number	203
Security	205
Security basics	205
Password keeper	206
Encryption	208
Memory cleaning	210
Certificates	211
Certificate servers	217
Key stores	219
Smart cards	221
Software tokens	224
About PGP keys	224
About security self-tests	225
Verify security software	225
Security troubleshooting	225
Third-party application control	227
About permissions for third-party applications	227
Reset connection permissions for third-party applications	227
About direct Internet connections for third-party applications	227
Set up a direct Internet connection for a third-party application	227
Set permissions for a third-party application	227
Connection permissions for third-party applications	228
Interaction permissions for third-party applications	228
Data permissions for third-party applications	229
BrickBreaker	231
About BrickBreaker	231
BrickBreaker capsules	231
BrickBreaker scoring	232
Play BrickBreaker	232
Adjust the volume for BrickBreaker	232
Set the paddle speed	232
Submit a score to the BrickBreaker high score web site	233
Check the high scores on the BrickBreaker web site	233
Service books	235
About service books	235
Accept a service book	235
Delete a service book	235
Troubleshooting	237
BlackBerry basics troubleshooting	237
Phone troubleshooting	237
Message troubleshooting	238
Typing troubleshooting	241
Attachment troubleshooting	241
Synchronization troubleshooting	242
Browser troubleshooting	243
Application troubleshooting	243
Maps troubleshooting	243
Contact troubleshooting	244
Calendar troubleshooting	244
Bluetooth technology troubleshooting	244
Date and time troubleshooting	245
Notification profile troubleshooting	245
Display troubleshooting	246
Language troubleshooting	246
Wireless network coverage troubleshooting	246
Security troubleshooting	247
Diagnostic reports	247
Glossary	251