Blackberry 8700g User Guide - Page 71

I am not receiving SMS text messages, I received notification of a new message

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• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • Verify that your device is not blocking messages. For more information, contact your administrator. I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that fixed dialing is turned off. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. 69

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•
If you have not received a registration message from the wireless network, register your device. In the device options, click
Advanced Options
. Click
Host Routing Table
. Click the trackwheel. Click
Register Now
.
•
Verify that data service is turned on.
•
If you use email message filters, verify that the options for email message filters are set correctly.
•
Verify that email message forwarding is turned on and that you have selected all the email message folders, including your
inbox folder, that you want to receive email messages from.
•
Verify that your device is not blocking messages. For more information, contact your administrator.
I cannot file email messages
Try performing the following actions:
•
Verify that wireless email reconciliation is turned on.
•
If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry® Desktop Manager. For more information, see the
BlackBerry Desktop Software Online Help
.
I cannot send SMS text messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
•
Verify that your wireless service plan includes this service.
•
Verify that fixed dialing is turned off.
I am not receiving SMS text messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
•
Verify that your wireless service plan includes this service.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the
Delete On
field is set to
Mailbox & Handheld
, email messages
that you delete in the email application on your computer are also deleted from your device.
69