Brother International DCP-J140W Users Manual - English - Page 42

B Troubleshooting, Error and Maintenance messages - printer drivers

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B Troubleshooting B Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message B&W Print Only Replace XX Ink Cannot Detect Cannot Print Replace XX Ink Cause One or more of the color ink cartridges have reached the end of their life. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. While this message appears on the LCD, each operation works in the following way:  Printing If you choose Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer.  Copying If the paper type is set to Plain Paper or Inkjet Paper you can make copies in black & white. Action Replace the ink cartridges. (See Replacing the ink cartridges uu page 26.) Note The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases: • If you unplug the machine or take out the ink cartridge. • If the paper type is set to anything except Plain Paper or Inkjet Paper. • (Windows®) If you check Slow Drying Paper in the Basic tab of the printer driver. (Macintosh) If you check Slow Drying Paper in the Print Settings of the printer driver. You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed properly. If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 26.) Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Replace the ink cartridges. (See Replacing the ink cartridges uu page 26.) 32

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32
B
Error and Maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
.
Troubleshooting
B
Error Message
Cause
Action
B&W Print Only
Replace XX Ink
One or more of the color ink cartridges
have reached the end of their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose
Grayscale
in the
Advanced
tab of the printer driver
you can use the machine as a
black & white printer.
Copying
If the paper type is set to
Plain Paper
or
Inkjet Paper
you can make copies in
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu
page 26.)
Note
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
•
If you unplug the machine or take
out the ink cartridge.
•
If the paper type is set to anything
except
Plain Paper
or
Inkjet Paper
.
• (Windows
®
) If you check
Slow Drying Paper
in the
Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper
in the
Print Settings
of the printer driver.
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu
page 26.)
An ink cartridge is not installed
properly.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace XX Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu
page 26.)