Canon 1211B002 User Manual - Page 69

Troubleshooting, The Scanner Does Not Turn On, The Scanner Is Not Recognized

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Chapter 3 2. Troubleshooting This section describes the possible problems that might occur during use of the scanner and how to solve them. The Scanner Does Not Turn On P. 65 The Scanner Is Not Recognized P. 65 Scanning Is Not Performed P. 66 Error Is Displayed P. 67 Slow Scanning Speed P. 67 Documents Are Not Fed Correctly P. 68 Saved Image Files Do Not Open P. 69 Scanning Results Are Not as Expected P. 69 [Warming up] Is Displayed When Scanning P. 71 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. The Scanner Does Not Turn On Check the following if the scanner does not turn on: • Is the power cord connected correctly? • Is the power cord inserted into the power outlet? For details on connecting the power cord, see "Step 4. Connecting the Power Cord," in the Easy Start Guide. The Scanner Is Not Recognized If the computer fails to recognize the scanner, or the display panel shows the above message, the following causes are possible. Problem Solution The scanner is not correctly connected. Make sure that the scanner and the computer are correctly connected with the USB cable. (See "Step 4. Connecting the Power Cord," in the Easy Start Guide.) Appendices 65

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Appendices
65
Chapter 3
2.
Troubleshooting
This section describes the possible problems that might occur during use of the
scanner and how to solve them.
The Scanner Does Not Turn On
.........................................
P. 65
The Scanner Is Not Recognized
........................................
P. 65
Scanning Is Not Performed
................................................
P. 66
Error Is Displayed
...............................................................
P. 67
Slow Scanning Speed
.........................................................
P. 67
Documents Are Not Fed Correctly
....................................
P. 68
Saved Image Files Do Not Open
........................................
P. 69
Scanning Results Are Not as Expected
............................
P. 69
[Warming up] Is Displayed When Scanning
.....................
P. 71
If, after consulting this section, you still cannot resolve the problem, contact
your local authorized Canon dealer or your service representative.
The Scanner Does Not Turn On
Check the following if the scanner does not turn on:
•
Is the power cord connected correctly?
•
Is the power cord inserted into the power outlet?
For details on connecting the power cord, see “Step 4. Connecting the Power
Cord,” in the Easy Start Guide.
The Scanner Is Not Recognized
If the computer fails to recognize the scanner, or the display panel shows the
above message, the following causes are possible.
Problem
The scanner is not correctly connected.
Solution
Make sure that the scanner and the computer are correctly
connected with the USB cable. (See “Step 4. Connecting the
Power Cord,” in the Easy Start Guide.)