Canon 1211B002 User Manual - Page 73

Saved Image Files Do Not Open, Scanning Results Are Not as Expected

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Chapter 3 Saved Image Files Do Not Open When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Symptoms A multi-page TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem The application you are using to open the TIFF file does not support multi-page TIFF files. Solution Open the file with an application that supports multi-page TIFF files. Symptoms A TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem If the TIFF file saved in CapturePerfect 3.0 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.0. Solution Set the compression type for the image file to [None] and save the file again in CapturePerfect 3.0. Scanning Results Are Not as Expected If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty), the probable causes are incorrect ISIS/ TWAIN Driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN Driver has not been installed correctly, or the application in use does not support ISIS/ TWAIN Driver functions. Symptoms The scanned image is too dark (or faint). Problem The [Brightness] setting is not set to an appropriate value. Solution If the image is dark, set a higher [Brightness] setting, or if the image is faint, set a lower [Brightness] setting. (See "Software Settings," on p. 49.) Symptoms Text or images on the rear side of your document appear in the scanned image. Problem The [Brightness] setting is too low, or the paper is too thin. Solution Set a higher [Brightness] setting. If the paper is too thin, scan it on the flatbed. (See "Software Settings," on p. 49.) Appendices 69

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Appendices
69
Chapter 3
Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by other
applications, the probable causes are as follows.
Symptoms
A multi-page TIFF file saved in CapturePerfect 3.0
cannot be opened by other applications.
Problem
The application you are using to open the TIFF file does not
support multi-page TIFF files.
Solution
Open the file with an application that supports multi-page TIFF
files.
Symptoms
A TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
Problem
If the TIFF file saved in CapturePerfect 3.0 has been
compressed, the application you are using to open the TIFF
file does not support the compression type that was used to
save the file in CapturePerfect 3.0.
Solution
Set the compression type for the image file to [None] and save the
file again in CapturePerfect 3.0.
Scanning Results Are Not as Expected
If there is a problem with the scanning result (e.g., the scanned image is not
clear, or the image is striped or dirty), the probable causes are incorrect ISIS/
TWAIN Driver settings or a problem with the scanning unit inside the scanner.
Scanning results can also become skewed if the ISIS/TWAIN Driver has not
been installed correctly, or the application in use does not support ISIS/
TWAIN Driver functions.
Symptoms
The scanned image is too dark (or faint).
Problem
The [Brightness] setting is not set to an appropriate value.
Solution
If the image is dark, set a higher [Brightness] setting, or if the
image is faint, set a lower [Brightness] setting. (See “Software
Settings,” on p. 49.)
Symptoms
Text or images on the rear side of your document
appear in the scanned image.
Problem
The [Brightness] setting is too low, or the paper is too thin.
Solution
Set a higher [Brightness] setting. If the paper is too thin, scan it on
the flatbed. (See “Software Settings,” on p. 49.)