Canon 1211B002 User Manual - Page 70

Scanning Is Not Performed, The scanner does not support the USB cable.

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Page 70 highlights

Problem Solution The USB 2.0 interface card is not mounted on the computer correctly. See the Instruction Manual for the USB 2.0 interface card and correctly mount the USB 2.0 interface card on the computer. Also, make sure that the USB 2.0 interface card is recognized by the Windows OS you are running. Problem The USB 2.0 interface card does not support the scanner. Solution Use a recommended USB 2.0 interface card. (See p. 16.) Problem The scanner does not support the USB cable. Solution Use the USB cable provided with the scanner. (See p. 16.) Problem The USB hub is not compatible with the scanner. Solution Remove the USB hub to use the scanner. (See p. 16.) Scanning Is Not Performed Check the following if the scanner does not scan an image even though the scanning operation is performed: • Is the scanner correctly connected to the computer? • Has the scanner driver been installed? • Has the application software been installed correctly? Has the application software been set up correctly? • Is there a problem in the computer system? IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not running correctly. Re-install the scanner driver or application software. • When system errors result in the scanner not functioning at all, turn OFF the scanner and wait at least ten seconds before turning it ON again. If the error continues to occur, restart the computer. • When scanning continues, make sure that the last document scanned was scanned correctly. 66 Appendices

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66
Appendices
Problem
The USB 2.0 interface card is not mounted on the computer
correctly.
Solution
See the Instruction Manual for the USB 2.0 interface card and
correctly mount the USB 2.0 interface card on the computer.
Also, make sure that the USB 2.0 interface card is recognized by
the Windows OS you are running.
Problem
The USB 2.0 interface card does not support the scanner.
Solution
Use a recommended USB 2.0 interface card. (See p. 16.)
Problem
The scanner does not support the USB cable.
Solution
Use the USB cable provided with the scanner. (See p. 16.)
Problem
The USB hub is not compatible with the scanner.
Solution
Remove the USB hub to use the scanner. (See p. 16.)
Scanning Is Not Performed
Check the following if the scanner does not scan an image even though the
scanning operation is performed:
•
Is the scanner correctly connected to the computer?
•
Has the scanner driver been installed?
•
Has the application software been installed correctly? Has the application
software been set up correctly?
•
Is there a problem in the computer system?
IMPORTANT
•
If documents are not scanned normally even if the scanner setup is OK, a
probable cause is that the scanner driver or application software is not
running correctly. Re-install the scanner driver or application software.
•
When system errors result in the scanner not functioning at all, turn OFF the
scanner and wait at least ten seconds before turning it ON again. If the error
continues to occur, restart the computer.
•
When scanning continues, make sure that the last document scanned was
scanned correctly.