Canon 1234B002 ImageBrowser Instruction Manual Macintosh - Page 27

Troubleshooting If you could not complete the installation correctly, software does not work, or you could not display images with ImageBrowser, consult the items described below. O For instructions on installing, refer to the "Software Guide" supplied with your camera. Installation failed. O Are you logged into an account other than the Administrator account? J You cannot install software unless you are logged into an account with Administrator privileges. Log in again into an account with Administrator privileges. For how to log in and how to specify Administrator settings, refer to the User's Manual for the Macintosh computer you are using or for OS X. Software does not work. O Does your computer meet the system requirements for the software? J Check the system requirements (p.0-1). O Is there enough RAM (memory)? J Check the system requirements (p.0-1). O Is the screen resolution less than [1024 x 768]? J Specify [1024 x 768] or more for the screen resolution (p.0-1). O Is the color less than [Thousands]? J Specify [Thousands] or more for the color (p.0-1). O Are multiple applications running? J Quit any applications other than ImageBrowser. Even if your computer has the RAM capacity (memory) described in system requirements (p.0-1), if other application is running at the same time as ImageBrowser, you may not have sufficient RAM (memory). O The preferences file for your software may be damaged. Quit all active programs and delete the files from the [Preferences] folder as described in the procedures below, and then restart the software. Open the hard disk drive where the system is saved X the [Users] folder X Folder for the logged in user X the [Library] folder X the [Preferences] folder and then delete the target file. For OS X 10.2, double-click the hard disk drive where the system is saved X click the [Home] button X the [Library] folder to open the [Preferences] folder and delete the target files. • ImageBrowser Preferences Preferences file for the ImageBrowser • RAW Image Task Pref Preferences file for the RAW Image Task • PhotoStitch Pref Preferences file for the PhotoStitch Could not display images with ImageBrowser. O Did you try to display images other than the image types that are supported by ImageBrowser? J Check the supported images (p.0-1). Uninstalling the Software The following explanation uses the procedures for uninstalling the ImageBrowser as an example for uninstalling other programs as well. O Log into the account used when installation was performed. O Before starting the software uninstallation, quit all programs you are using and disconnect the dedicated cable from your computer. O When you have moved the folders and the software to be deleted to the Trash, select the [Finder] menu X [Empty Trash] and empty the Trash. You cannot reinstall the software until you have emptied the Trash. 1 Display the folder in which the software is saved. O Open the [Canon Utilities] folder. 2 Drag the [ImageBrowser] folder to the Trash. 3 Select the [Finder] menu on the desktop X [Empty Trash]. ¿ The software is deleted. O When uninstallation ends, restart your computer. You cannot retrieve data that you have emptied into the Trash and deleted, so be particularly careful when deleting data. Cover/Table of Contents Introduction 1 Viewing and Organizing Images 2 Editing and Exporting Images 3Printing Images 4 Internet Function and Specifying Preferences Troubleshooting Index 5-2