Canon VB-M740E Camera Management Tool User Manual - Page 68

Error Messages, Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory

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Error Messages Message Description Firmware upgrade completed unsuccessfully. The camera's firmware might be corrupted. If you cannot access the camera after waiting about minutes, please contact the product support. The restart for the firmware upgrade procedure did not finish, even though the time displayed for [Time until camera restarts] in the firmware upgrade screen has passed. If you cannot access the camera even after the time displayed in the message has passed, check whether the camera is connected to the network properly, and then contact the customer support center. Failed to save the camera specification file. The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to load camera specification file. • The format of the camera specification file is incorrect. Check the descriptions in the camera specification file. • The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to change the camera settings. This message is displayed when changes to camera settings failed to be reflected. Check the connection with the camera. Could not change the settings. This message is displayed when camera settings could not be changed. Check the connection with the camera. The IPv4 address is already in use or no configurable IPv4 addresses are available. Check the camera list and Basic Camera Settings. An available IPv4 address could not be found. Specify an available IPv4 address. The IPv4 address is already in use or no configurable IPv4 addresses are available. Check the camera list and IPv4 Address Assignment Settings. File does not exist. A file that does not exist is specified. Check whether the correct file is specified. Cannot start because one of the following tools is running: • Firmware Upgrade Tool • Backup Tool • Restore Tool • Memory Card Unmount Tool An attempt was made to launch this tool while another tool with a function equivalent to one of the functions of this tool is running (Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory Card Unmount Tool). Close the other tool and then try launching this tool again. When using H.264(2) and selecting the maximum video size, set the frame rate for both H.264(1) and (2) to 15 fps or lower. A setting combination that cannot be used has been set. Check the details of the message and adjust the settings. If the frame rate is 1 fps, the I frame interval cannot be set to 0.5 seconds. 68

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Error Messages
Message
Description
Firmware upgrade completed unsuccessfully. The camera's
firmware might be corrupted. If you cannot access the camera
after waiting about <duration> minutes, please contact the product
support.
The restart for the firmware upgrade procedure did not finish, even
though the time displayed for [Time until camera restarts] in the
firmware upgrade screen has passed. If you cannot access the
camera even after the time displayed in the message has passed,
check whether the camera is connected to the network properly,
and then contact the customer support center.
Failed to save the camera specification file.
The length of the specified folder and file exceeds 260 characters.
Make sure the length of the folder and file does not exceed 260
characters.
Failed to load camera specification file.
•
The format of the camera specification file is incorrect. Check
the descriptions in the camera specification file.
•
The length of the specified folder and file exceeds 260
characters. Make sure the length of the folder and file does not
exceed 260 characters.
Failed to change the camera settings.
This message is displayed when changes to camera settings failed
to be reflected. Check the connection with the camera.
Could not change the settings.
This message is displayed when camera settings could not be
changed. Check the connection with the camera.
The IPv4 address is already in use or no configurable IPv4
addresses are available.
Check the camera list and Basic Camera Settings.
An available IPv4 address could not be found. Specify an available
IPv4 address.
The IPv4 address is already in use or no configurable IPv4
addresses are available.
Check the camera list and IPv4 Address Assignment Settings.
File does not exist.
A file that does not exist is specified. Check whether the correct file
is specified.
Cannot start because one of the following tools is running:
•
Firmware Upgrade Tool
•
Backup Tool
•
Restore Tool
•
Memory Card Unmount Tool
An attempt was made to launch this tool while another tool with a
function equivalent to one of the functions of this tool is running
(Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory
Card Unmount Tool). Close the other tool and then try launching
this tool again.
When using H.264(2) and selecting the maximum video size, set
the frame rate for both H.264(1) and (2) to 15 fps or lower.
A setting combination that cannot be used has been set. Check the
details of the message and adjust the settings.
If the frame rate is 1 fps, the I frame interval cannot be set to 0.5
seconds.