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Cisco 7970G Phone Guide - Page 17

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UPC - 746320926292

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Item 1 Programmable buttons Description For more information, see... Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Understanding Touchscreen Features, page 12 • Basic Call Handling, page 17 • Speed Dialing, page 34 • Web-based services (for example, a Personal Address Book button) • Using a Shared Line, page 37 • Call features (for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call • Using BLF to Determine a Line State, page 40 • Placing or Receiving Intercom Calls, page 32 Green, flashing-Held call Amber, steady-Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing-Incoming call or reverting call Red, steady-Remote line in use (shared line or BLF status) 2 Footstand button Allows you to adjust the angle of the phone Adjusting the Footstand base. (Optional), page 5 3 Display button Awakens the touchscreen from sleep mode or Cleaning and Maintaining disables it for cleaning. the Touchscreen, page 13 No color-Ready for input Green flashing-Disabled Green steady-Sleep mode 4 Messages button Auto-dials your voice message service (varies Accessing Voice Messages, by service). page 58 5 Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 52 access call logs and directories. 6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 14 Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 9

Section	Page
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Touchscreen Features	20
Choosing Touchscreen Items	21
Cleaning and Maintaining the Touchscreen	21
Understanding Feature Buttons and Menus	22
Accessing the Help System on Your Phone	22
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	36
Making Conference Calls	36
Using Conference Features	36
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	44
Logging Out of Hunt Groups	45
Using a Shared Line	45
Understanding Shared Lines	45
Using Barge to Add Yourself to a Shared-Line Call	46
Understanding Barge Features	46
Using Barge Features	47
Preventing Others from Viewing or Barging a Shared-Line Call	47
Using BLF to Determine a Line State	48
Making and Receiving Secure Calls	49
Tracing Suspicious Calls	50
Prioritizing Critical Calls	50
Using Cisco Extension Mobility	52
Managing Business Calls Using a Single Phone Number	52
Using a Handset, Headset, and Speakerphone	55
Using a Handset	55
Using a Headset	55
Using a Speakerphone	56
Using AutoAnswer with a Headset or Speakerphone	57
Changing Phone Settings	58
Customizing Rings and Message Indicators	58
Customizing the Touchscreen	59
Using Call Logs and Directories	60
Using Call Logs	60
Directory Dialing	62
Using Corporate Directory on Your Phone	62
Using Personal Directory on Your Phone	63
Accessing Voice Messages	66
Using the User Options Web Pages	67
Accessing Your User Options Web Pages	67
Configuring Features and Services on the Web	68
Using Personal Directory on the Web	68
Using Your Personal Address Book on the Web	68
Configuring Fast Dials on the Web	70
Using the Address Book Synchronization Tool	71
Setting Up Speed Dials on the Web	71
Setting Up Phone Services on the Web	73
Controlling User Settings on the Web	75
Controlling Line Settings on the Web	75
Setting Up Phones and Access Lists for Mobile Connect	78
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	87