Cisco 7970G Phone Guide - Page 85
Viewing Phone Administration Data, Using the Quality Reporting Tool
UPC - 746320926292
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Symptom You are disconnected from a call that you joined using Barge CallBack fails The phone shows an error message when you attempt to set up Call Forward All Explanation You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled. Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Access network configuration data Access status data Access phone model information Access phone call and voice quality information Then... Choose > Network Configuration and select the network configuration item that you want to view. Choose > Status and select the status item that you want to view. Choose > Model Information. Choose > Status > Call Statistics. Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 77