Cisco 7970G Phone Guide - Page 26

18

OL-15895-01

•

If you make a mistake while dialing, press

<<

to erase digits.

•

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

•

Your phone might be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your

system administrator for more information about these additional options.

If you want to...

Then...

For more information, see...

Place a call while another

call is active (using a

different line)

1.

Press

for a new line. The first call

is automatically placed on hold.

2.

Enter a number.

Using Hold and Resume,

page 22

Speed dial a number

Do one of the following:

•

Press

(a speed-dial button).

•

Use the Abbreviated Dial feature.

•

Use the Fast Dial feature.

Speed Dialing, page 34

Dial from a corporate

directory on your phone

1.

Choose

> Corporate

Directory

(name can vary).

2.

Enter a name and press

Search

.

3.

Highlight a listing and go off-hook.

Using Call Logs, page 52

Dial from a corporate

directory on your personal

computer using

Cisco WebDialer

1.

Open a web browser and go to a

WebDialer-enabled corporate

directory.

2.

Click the number that you want to

dial.

Using Cisco WebDialer,

page 72

Use CallBack to receive

notification when a busy or

ringing extension is

available

1.

Press

CallBack

while listening to the

busy tone or ring sound.

2.

Hang up. Your phone alerts you

when the line is free.

3.

Place the call again.

Your system administrator

See if a line associated with

a speed-dial, call record, or

directory listing is busy

before placing a call to that

line

Look for Busy Lamp Field indicators.

Using BLF to Determine a

Line State, page 40

Section	Page
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Touchscreen Features	20
Choosing Touchscreen Items	21
Cleaning and Maintaining the Touchscreen	21
Understanding Feature Buttons and Menus	22
Accessing the Help System on Your Phone	22
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	36
Making Conference Calls	36
Using Conference Features	36
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	44
Logging Out of Hunt Groups	45
Using a Shared Line	45
Understanding Shared Lines	45
Using Barge to Add Yourself to a Shared-Line Call	46
Understanding Barge Features	46
Using Barge Features	47
Preventing Others from Viewing or Barging a Shared-Line Call	47
Using BLF to Determine a Line State	48
Making and Receiving Secure Calls	49
Tracing Suspicious Calls	50
Prioritizing Critical Calls	50
Using Cisco Extension Mobility	52
Managing Business Calls Using a Single Phone Number	52
Using a Handset, Headset, and Speakerphone	55
Using a Handset	55
Using a Headset	55
Using a Speakerphone	56
Using AutoAnswer with a Headset or Speakerphone	57
Changing Phone Settings	58
Customizing Rings and Message Indicators	58
Customizing the Touchscreen	59
Using Call Logs and Directories	60
Using Call Logs	60
Directory Dialing	62
Using Corporate Directory on Your Phone	62
Using Personal Directory on Your Phone	63
Accessing Voice Messages	66
Using the User Options Web Pages	67
Accessing Your User Options Web Pages	67
Configuring Features and Services on the Web	68
Using Personal Directory on the Web	68
Using Your Personal Address Book on the Web	68
Configuring Fast Dials on the Web	70
Using the Address Book Synchronization Tool	71
Setting Up Speed Dials on the Web	71
Setting Up Phone Services on the Web	73
Controlling User Settings on the Web	75
Controlling Line Settings on the Web	75
Setting Up Phones and Access Lists for Mobile Connect	78
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	87

Cisco 7970G Phone Guide - Page 26

Placing a Call-Additional Options

Page 26 highlights