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Cisco 7970G Phone Guide - Page 25

Basic Call Handling, Placing a Call-Basic Options - 7970 phone headset

UPC - 746320926292

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Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call-Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information, see... Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 7 Place a call using the speakerphone Press and enter a number. Using a Handset, Headset, and Speakerphone, page 47 Place a call using a headset Press and enter a number. Or, if Using a Handset, is lit, press New Call and enter a number. Headset, and Speakerphone, page 47 Redial a number Press Redial to dial the last number, or press the Navigation button (with the phone idle) to see your Placed Calls. Using Call Logs, page 52 Place a call while another call 1. Press Hold. is active (using the same line) 2. Press New Call. Using Hold and Resume, page 22 3. Enter a number. Dial from a call log 1. Choose > Missed Calls, Received Calls, or Placed Calls. Using Call Logs, page 52 2. Press the listing on the touchscreen. Tips • You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or . • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 17

Section	Page
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Touchscreen Features	20
Choosing Touchscreen Items	21
Cleaning and Maintaining the Touchscreen	21
Understanding Feature Buttons and Menus	22
Accessing the Help System on Your Phone	22
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	36
Making Conference Calls	36
Using Conference Features	36
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	44
Logging Out of Hunt Groups	45
Using a Shared Line	45
Understanding Shared Lines	45
Using Barge to Add Yourself to a Shared-Line Call	46
Understanding Barge Features	46
Using Barge Features	47
Preventing Others from Viewing or Barging a Shared-Line Call	47
Using BLF to Determine a Line State	48
Making and Receiving Secure Calls	49
Tracing Suspicious Calls	50
Prioritizing Critical Calls	50
Using Cisco Extension Mobility	52
Managing Business Calls Using a Single Phone Number	52
Using a Handset, Headset, and Speakerphone	55
Using a Handset	55
Using a Headset	55
Using a Speakerphone	56
Using AutoAnswer with a Headset or Speakerphone	57
Changing Phone Settings	58
Customizing Rings and Message Indicators	58
Customizing the Touchscreen	59
Using Call Logs and Directories	60
Using Call Logs	60
Directory Dialing	62
Using Corporate Directory on Your Phone	62
Using Personal Directory on Your Phone	63
Accessing Voice Messages	66
Using the User Options Web Pages	67
Accessing Your User Options Web Pages	67
Configuring Features and Services on the Web	68
Using Personal Directory on the Web	68
Using Your Personal Address Book on the Web	68
Configuring Fast Dials on the Web	70
Using the Address Book Synchronization Tool	71
Setting Up Speed Dials on the Web	71
Setting Up Phone Services on the Web	73
Controlling User Settings on the Web	75
Controlling Line Settings on the Web	75
Setting Up Phones and Access Lists for Mobile Connect	78
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	87