Cisco CP-7940G-CH1 Administration Guide - Page 84

Message, Description, Possible Explanation and Action, Table 6-1

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Status Menu Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action CFG file not found The name-based and default configuration file was not found on the TFTP Server. The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response. • Phone is not registered with Cisco Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See the "Adding Phones with Cisco Unified Communications Manager Administration" section on page 2-9 for details. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of the TFTP server. See the "Network Configuration Menu" section on page 4-4 for details on assigning a TFTP server. CFG TFTP Size Error The configuration file is too large for file system on the phone. Power cycle the phone. Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. DHCP timeout DHCP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DHCP server and the phone-Verify the network connections. • DHCP server is down-Check configuration of DHCP server. • Errors persist-Consider assigning a static IP address. See the "Network Configuration Menu" section on page 4-4 for details on assigning a static IP address. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-4 OL-15498-01

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6-4
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6
Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
CFG file not found
The name-based and default configuration file
was not found on the TFTP Server.
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a
CFG File Not
Found
response.
•
Phone is not registered with Cisco
Unified Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See the
“Adding Phones with Cisco Unified
Communications Manager Administration”
section on page 2-9
for details.
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of the TFTP server. See the
“Network Configuration Menu” section on
page 4-4
for details on assigning a TFTP server.
CFG TFTP Size Error
The configuration file is too large for file
system on the phone.
Power cycle the phone.
Checksum Error
Downloaded software file is corrupted.
Obtain a new copy of the phone firmware and place
it in the TFTPPath directory. You should only copy
files into this directory when the TFTP server
software is shut down, otherwise the files may be
corrupted.
DHCP timeout
DHCP server did not respond.
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the DHCP
server and the phone—Verify the network
connections.
•
DHCP server is down—Check configuration of
DHCP server.
•
Errors persist—Consider assigning a static IP
address. See the
“Network Configuration Menu”
section on page 4-4
for details on assigning a
static IP address.
Table 6-1
Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message
Description
Possible Explanation and Action