Cisco CP-7940G-CH1 Administration Guide - Page 87
Network Statistics Screen, Message, Description, Possible Explanation and Action, Message Component
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message TFTP server not authorized TFTP timeout Description Possible Explanation and Action The specified TFTP server could not be found in the phone's CTL. • The DHCP server is not configured properly and is not serving the correct TFTP server address. In this case, update the TFTP server configuration to specify the correct TFTP server. • If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. TFTP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Network Statistics Screen The Network Statistics displays information about the phone and network performance. Table 6-2 explains components of text messages that might appear in this screen. To display the Network Statistics screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Network Statistics. To exit the Network Statistics screen, press the Exit softkey. Table 6-2 Network Statistics Message Components Message Component Rcv Frames Xmt REr Description Number of packets received by the phone Number of packets transmitted by the phone Number of error packets received by the phone OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-7