Compaq 1700 Compaq Armada 1700 Series Reference Guide - Page 152

Solving Hard Drive Problems

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CAUTION: You should maintain an up-to-date backup of your hard drive at all times in case of errors or failures. Solving Hard Drive Problems Problem Possible Cause Solution Reading the hard drive takes an unusually long time after restarting the computer Hard drive error occurs Computer entered Hibernation due to a low battery condition and is now exiting from it. Hard drive has bad sectors or has failed. Give the computer time to restore the previously saved data to the state it was in before Hibernation occurred. If you are running Windows 95, run ScanDisk after placing a check in the Automatically Fix Errors box. If you are running Windows NT, go to the system prompt and type chkdisk. The computer will automatically scan for errors. Reformat the hard drive. Contact your Compaq authorized dealer, reseller, or service provider or the Compaq Customer Support Center for assistance. CAUTION: Reformatting the hard drive erases all of your files permanently; be sure to make backup diskettes of your information before reformatting the drive. Compaq also recommends that you order a backup of your pre-installed software before reformatting your hard drive. 16-10 Troubleshooting

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16-10
Troubleshooting
CAUTION:
You should maintain an up-to-date backup of your hard
drive at all times in case of errors or failures.
Solving Hard Drive Problems
Problem
Possible Cause
Solution
Reading the hard
drive takes an
unusually long time
after restarting the
computer
Computer entered
Hibernation due to a
low battery condition
and is now exiting
from it.
Give the computer time to
restore the previously
saved data to the state it
was in before Hibernation
occurred.
Hard drive error
occurs
Hard drive has bad
sectors or has failed.
If you are running
Windows 95, run ScanDisk
after placing a check in the
Automatically Fix Errors
box.
If you are running
Windows NT, go to the
system prompt and type
chkdisk.
The computer
will automatically scan for
errors.
Reformat the hard drive.
Contact your Compaq
authorized dealer, reseller,
or service provider or the
Compaq Customer
Support Center for
assistance.
CAUTION:
Reformatting the hard drive erases all of your files
permanently; be sure to make backup diskettes of your information
before
reformatting the drive. Compaq also recommends that you
order a backup of your pre-installed software before reformatting
your hard drive.