Compaq CQ2000 PC Troubleshooting - Page 13

Internet Access - network driver

Get Compaq CQ2000 - Desktop PC PDF manuals and user guides View all Compaq CQ2000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 13 highlights

Hardware Installation (continued) Symptom Possible solution New or existing device does not work after installing a new device. To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click Start, and click Control Panel. 2 Click Performance and Maintenance. 3 Click the System icon, and select the Hardware tab. 4 Click Device Manager. 5 Click the plus sign (+) next to the problem device and check for exclamation points in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 6 If there is an old or unnecessary device driver listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver for the new device driver to work properly, do the following: Right-click the device, click Uninstall, and then click OK. 7 Right-click the device, and select Properties. 8 If available, click the Resources tab to verify that there is a device conflict. 9 Click the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. Internet Access Symptom Possible solution I cannot connect to the Internet. Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance. Unplug and reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a local area network (LAN). Although it looks similar to the modem connector, the RJ-45 Ethernet network connector is not the same. Verify that you are using the modem connector. Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. Verify that the Web browser is installed and set up to work with your ISP. Try to connect again later, or contact your ISP for assistance. I cannot automatically start Internet Log in to your ISP, and start the desired program. programs. PC Troubleshooting and Maintenance Guide 9

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
PC Troubleshooting and Maintenance Guide
9
Hardware Installation (continued)
Symptom
Possible solution
New or existing device does not
work after installing a new device.
To resolve a device conflict, you may need to disable one of the devices or uninstall
an old device driver:
1
Click
Start
, and click
Control Panel
.
2
Click
Performance and Maintenance
.
3
Click the
System
icon, and select the
Hardware
tab.
4
Click
Device Manager
.
5
Click the plus sign (
+
) next to the problem device and check for exclamation
points in a yellow circle near the device icon. The exclamation point means there
is a device conflict or problem with the device. Exclamation points do not always
appear when a device is not working properly.
6
If there is an old or unnecessary device driver listed in the Device Manager, this
may be causing the device conflict. To uninstall the old driver for the new device
driver to work properly, do the following: Right-click the device, click
Uninstall
,
and then click
OK
.
7
Right-click the device, and select
Properties
.
8
If available, click the
Resources
tab to verify that there is a device conflict.
9
Click the
General
tab to see if your device is enabled and working properly. If it
is available, click the
Troubleshoot
button, and follow the onscreen instructions
in the device troubleshooter wizard.
10
Restart the PC. Click
Start
, click
Turn Off Computer
, and then click
Restart
.
Internet Access
Symptom
Possible solution
Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance.
Unplug and reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network interface (also called a
network interface card, or NIC) that connects to a local area network (LAN).
Although it looks similar to the modem connector, the RJ-45 Ethernet network
connector is not the same. Verify that you are using the modem connector. Do not
connect a telephone cable to the NIC. Do not plug a network cable into a telephone
service line; doing so may damage the NIC.
Verify that the Web browser is installed and set up to work with your ISP.
I cannot connect to the Internet.
Try to connect again later, or contact your ISP for assistance.
I cannot automatically start Internet
programs.
Log in to your ISP, and start the desired program.