Dell 962 Owner's Manual - Page 80

General Problems, Fax Problems - all in one driver

Get Dell 962 PDF manuals and user guides View all Dell 962 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 80 highlights

www.dell.com | support.dell.com P R I N T E R W O N ' T P R I N T A N D P R I N T J O B S A R E S T U C K I N P R I N T Q U E U E - Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: 1 Click Start→ Settings→ Printers and Faxes and if you see multiple printer objects for your Dell printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on. 2 Print a job to each one of these print objects to see which print object is active. 3 Set the active print object as the default printer. by right-clicking on it in the Printers and Faxes window. 4 Delete the other copies of the print object by left clicking on each and pressing the Delete button. NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer's USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD. General Problems Fax Problems When you have trouble sending or receiving faxes, try these things to fix the problem. . MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED. MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE LINE CONNECTOR ( ) O N T H E B A C K O F Y O U R P R I N T E R. M A K E S U R E T H E F A X N U M B E R, C O U N T R Y C O D E , A N D D A T E / T I M E A R E S E T C O R R E C T L Y. MAKE SURE THAT IF YOU ARE USING A DSL OR ISDN LINE, THAT YOU ARE USING A DIGITAL LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE WALL. MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A DIALUP MODEM INTERNET SERVICE. IF IT IS, WAIT UNTIL THE OTHER DEVICE IS FINISHED BEFORE SENDING YOUR FAX. 80 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
80
Troubleshooting
www.dell.com | support.dell.com
General Problems
Fax Problems
When you have trouble sending or receiving faxes, try these things to fix the problem.
.
P
RINTER
WON
’
T
PRINT
AND
PRINT
JOBS
ARE
STUCK
IN
PRINT
QUEUE
—
Print jobs may be
stuck in the print queue if you have multiple instances of your Dell printer installed on your computer.
To check for multiple entries of the printer:
1
Click
Start
→
Settings
→
Printers and Faxes
and if you see multiple printer objects for your Dell
printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on.
2
Print a job to each one of these print objects to see which print object is active.
3
Set the active print object as the default printer. by right-clicking on it in the
Printers and Faxes
window.
4
Delete the other copies of the print object by left clicking on each and pressing the
Delete
button.
NOTE:
Be careful not to delete any printers you still want to use. If you accidentally delete printer that
you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple
instances of your Dell printer in your
Printers and Faxes
folder, make sure when disconnecting and
reconnecting the printer from your computer’s USB connector that you always plug the USB cable back
into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell
printer drivers multiple times from your printer CD.
M
AKE
SURE
YOU
TURNED
ON
BOTH
YOUR
PRINTER
AND
YOUR
COMPUTER
AND
THE
USB
CABLE
IS
PROPERLY
CONNECTED
.
M
AKE
SURE
AN
ACTIVE
TELEPHONE
LINE
IS
CONNECTED
TO
THE
LINE
CONNECTOR
(
)
ON
THE
BACK
OF
YOUR
PRINTER
.
M
AKE
SURE
THE
FAX
NUMBER
,
COUNTRY
CODE
,
AND
DATE
/
TIME
ARE
SET
CORRECTLY
.
M
AKE
SURE
THAT
IF
YOU
ARE
USING
A
DSL
OR
ISDN
LINE
,
THAT
YOU
ARE
USING
A
DIGITAL
LINE
FILTER
ON
THE
TELEPHONE
LINE
CONNECTING
YOUR
WALL
JACK
TO
THE
WALL
.
M
AKE
SURE
THE
TELEPHONE
LINE
IS
NOT
IN
USE
BY
ANOTHER
DEVICE
SUCH
AS
A
DIALUP
MODEM
INTERNET
SERVICE
.
IF
IT
IS
,
WAIT
UNTIL
THE
OTHER
DEVICE
IS
FINISHED
BEFORE
SENDING
YOUR
FAX
.