Dell 962 Owner's Manual - Page 84

Error Messages and Lights

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www.dell.com | support.dell.com TO P REV EN T J AM S A N D M I S F E EDS , M AK E S U R E : • You use a paper recommended for inkjet printers. • You do not force the paper into the printer. • You do not load too much paper in the printer. • The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support. • You place the printer on a flat, level surface. • You select the correct paper type and size. If you are printing a banner, you select Letter Banner or A4 Banner in Printing Preferences. Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Error Message: Black Ink Low Color Ink Low Clear paper jam Clear ADF jam Load Paper then Press Select Left cartridge missing. Insert Black or Photo cartridge What it indicates: An ink cartridge is running low on ink. The Low Ink warning occurs when your ink cartridges are about 25 percent full, 15 percent full, and 5 percent full. A paper jam exists in the printer. A paper jam exists in the ADF. Your printer is out of paper. The Black or Photo ink cartridge is missing. Solution: Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 71. Clear the paper jam, and then press Select on the operator panel. For more information, see "Check for a paper jam" on page 82. Clear the paper jam, and then press Select on the operator panel. For more information, see "Check for a paper jam" on page 82. Follow the instructions on the display to clear the message, and then print your document. Install a Black or Photo ink cartridge. For more information, see "Replacing Ink Cartridges" on page 71. 84 Troubleshooting

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84
Troubleshooting
www.dell.com | support.dell.com
Error Messages and Lights
The following error messages can be found on your computer screen or operator panel display.
T
O
PREVENT
JAMS
AND
MISFEEDS
,
MAKE
SURE
:
•
You use a paper recommended for inkjet printers.
•
You do not force the paper into the printer.
•
You do not load too much paper in the printer.
•
The paper guide rests against the edges of the paper and does not cause the paper to bow in the
paper support.
•
You place the printer on a flat, level surface.
•
You select the correct paper type and size.
If you are printing a banner, you select
Letter Banner
or
A4 Banner
in
Printing Preferences
.
Error Message:
What it indicates:
Solution:
Black Ink Low
Color Ink Low
An ink cartridge is running low on ink. The Low
Ink warning occurs when your ink cartridges are
about 25 percent full, 15 percent full, and 5
percent full.
Replace the ink cartridge. For
more information, see
“Replacing Ink Cartridges” on
page 71.
Clear paper
jam
A paper jam exists in the printer.
Clear the paper jam, and then
press
Select
on the operator
panel. For more information,
see “Check for a paper jam”
on page 82.
Clear ADF jam
A paper jam exists in the ADF.
Clear the paper jam, and then
press
Select
on the operator
panel. For more information,
see “Check for a paper jam”
on page 82.
Load Paper
then Press
Select
Your printer is out of paper.
Follow the instructions on the
display to clear the message,
and then print your
document.
Left
cartridge
missing.
Insert Black
or Photo
cartridge
The Black or Photo ink cartridge is missing.
Install a Black or Photo ink
cartridge. For more
information, see “Replacing
Ink Cartridges” on page 71.