Dell Inspiron 3030 Desktop Owners Manual - Page 99

Recovering the operating system, Wi-Fi power cycle

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Table 41. LED codes (continued) Diagnostic light codes 2,6 3,1 3,2 3,3 3,4 3,5 3,6 3,7 4,1 4,2 Problem description Motherboard/chipset error CMOS battery failure PCI of Video card/chip failure Recovery Image not found Recovery Image found but invalid EC ran into power sequencing failure Flash corruption detected by SBIOS Timeout waiting on ME to reply to HECI message Memory DIMM power rail failure CPU power cable connection issue Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in all Dell computers that are installed with the Windows operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery. Wi-Fi power cycle About this task If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some Internet Service Providers (ISPs) provide a modem or router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting 99

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Table 41. LED codes (continued)
Diagnostic light codes
Problem description
2,6
Motherboard/chipset error
3,1
CMOS battery failure
3,2
PCI of Video card/chip failure
3,3
Recovery Image not found
3,4
Recovery Image found but invalid
3,5
EC ran into power sequencing failure
3,6
Flash corruption detected by SBIOS
3,7
Timeout waiting on ME to reply to HECI message
4,1
Memory DIMM power rail failure
4,2
CPU power cable connection issue
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in all Dell computers that are installed with the Windows
operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the
operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer
to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see
Dell SupportAssist OS Recovery User's Guide
at
www.dell.com/serviceabilitytools
. Click
SupportAssist
and then, click
SupportAssist OS Recovery
.
Wi-Fi power cycle
About this task
If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE:
Some Internet Service Providers (ISPs) provide a modem or router combo device.
Steps
1.
Turn off your computer.
2.
Turn off the modem.
3.
Turn off the wireless router.
4.
Wait for 30 seconds.
5.
Turn on the wireless router.
6.
Turn on the modem.
7.
Turn on your computer.
Troubleshooting
99