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Understanding Printer Messages, Status Codes

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20 Understanding Printer Messages The LCD panel displays error messages describing the current state of the printer and indicates possible printer problems you must resolve. This chapter provides a list of status codes and informs you what you can do to clear error messages. When you contact customer support about an error, have the status codes and error messages ready. CAUTION: When an error occurs, the print data remaining on the printer and the information accumulated in the memory of the printer may be corrupted. NOTE: A status code is listed in an error message. NOTE: For status codes that are not listed in this chapter, refer to instructions in each error messages. Status Codes Status-Code 004-310 009-363 009-370 010-317 010-351 010-377 010-421 010-910 010-911 010-912 010-913 016-338 016-404 What you can do Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Turn off the printer. Make sure that the toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridge." Turn off the printer. Make sure that the toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridge." Turn off the printer, wait for 40 minutes to let the fusing unit cool, and then make sure that the fusing unit is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about replacing the fusing unit, see "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." Turn off the printer. Confirm that the fusing unit is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the fusing unit, see "Replacing the Fusing Unit." It is time to replace the fusing unit soon. Replace the fusing unit, following the procedures in "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." Either one of the two envelope switches is not set to the correct position. Open the rear cover, and slide both the envelope switches on the fusing unit to the correct position. For more information about setting the envelope mode, see "To Set the Printer to the Envelope Mode." The printer is not set to the envelope mode. To print on envelopes, it is recommended to set the printer to the envelope mode. Open the rear cover, and slide both the envelope switches on the fusing unit to the position. The printer is set to the envelope mode. To cancel the envelope mode, open the rear cover, and slide both the envelope switches on the fusing unit to the position. For more information about canceling the envelope mode, see "To Cancel the Envelope Mode." The printer is set to the envelope mode. To cancel the envelope mode, open the rear cover, and slide both the envelope switches to the position. For more information, see "To Cancel the Envelope Mode." Turn off the printer, and turn it on again. If the error message remains on the operator panel, confirm that the wireless adapter is securely inserted. Contact customer support if this failure is repeated. Contact your system administrator. For more information about digital certificate problems, see "Digital Certificate Problems." Understanding Printer Messages 235

Section	Page
Dell™ Smart Printer \| S2810dn	1
Contents	3
Before Beginning	17
Notes, Cautions, and Warnings	19
About License	19
As for RSA BSAFE	19
ICC Profile Header	19
JPEG Library	20
Math Library	20
libtiff	20
Zlib	21
Dell™ Smart Printer \| S2810dn User's Guide	23
Conventions	23
Finding Information	25
Product Features	27
About the Printer	29
Front and Rear Views	29
Front View	29
Rear View	30
Space Requirements	31
Operator Panel	31
Additional Components	32
Optional Accessories	32
Non-bundled Items	32
Securing the Printer	32
Ordering Supplies	33
Setting up the Printer (Printer Setup)	35
Installing Optional Accessories	37
Installing the Optional 550-Sheet Feeder	37
Updating Your Driver to Detect 550-Sheet Feeder	40
Installing the Optional Wireless Adapter	43
Verifying the Contents of the Box	43
Installing the Optional Wireless Adapter	44
Determining the Wireless Network Settings	45
Configuring the Optional Wireless Adapter	45
Configuring the Wireless Adapter Using Dell Printer Easy Install	46
Configuring the Wireless Adapter Without Using Dell Printer Easy Install	47
Reconfiguring the Wireless Settings	50
Reconfiguring the Wireless Settings Using Dell Printer Configuration Web Tool	50
Reconfiguring the Wireless Settings Using Dell Printer Easy Install	51
Reconfiguring the Wireless Settings Using Configuration Tool	51
Connecting Your Printer	53
Turning on the Printer	54
Configuring Initial Settings on the Operator Panel	54
Connecting to a Computer or a Network	56
Connecting to a Computer Using the USB Cable (Direct Connection)	56
Connecting to a Network Using the Ethernet Cable	57
Setting up the Printer Using Dell Printer Easy Install (Windows Only)	57
Basic Setup	57
Setting Up the Printer in Another Connection Method	58
Setting the IP Address	61
Assigning an IP Address	61
When Using the Dell Printer Easy Install	61
When Using the Operator Panel	62
When Using the Tool Box	63
Verifying the IP Settings	64
Verifying the Settings Using Operator Panel	64
Verifying the Settings Using Printer Settings Report	64
Verifying the Settings Using Ping Command	64
Loading Paper	65
Installing Printer Drivers on Windows® Computers	67
Identifying Printer Driver Pre-install Status	67
Changing the firewall settings before installing your printer	67
Starting Dell Printer Easy Install	67
USB Cable Connection Setup	68
Network Connection Setup	72
Setting Up for Shared Printing	77
Enabling Shared Printing from the Computer	77
Checking the Shared Printer	78
Installing Printer Drivers on Macintosh Computers	79
Installing the Drivers and Software	79
Adding a Printer on Mac OS X 10.5, Mac OS X 10.6, OS X 10.7, OS X 10.8, OS X 10.9, or OS X 10.10	79
Configuring Settings	80
Installing Printer Drivers on Linux Computers (CUPS)	83
Operation on Red Hat Enterprise Linux 6 Desktop	83
Setup Overview	83
Installing the Printer Driver	83
Setting Up the Queue	83
Setting the Default Queue	84
Specifying the Printing Options	84
Uninstalling the Printer Driver	85
Operation on SUSE Linux Enterprise Desktop 11	85
Setup Overview	85
Installing the Printer Driver	85
Setting Up the Queue	86
Setting the Default Queue	87
Specifying the Printing Options	87
Setting the Password for Authority as the Printer Administrator	88
Uninstalling the Printer Driver	88
Operation on Ubuntu 12.04 LTS	88
Setup Overview	88
Installing the Printer Driver	88
Setting Up the Queue	89
Setting the Default Queue	90
Specifying the Printing Options	90
Uninstalling the Printer Driver	90
Using Your Printer	91
Operator Panel	93
About the Operator Panel	93
Using the Number Pad	94
Number Pad Letters and Numbers	94
Changing Numbers or Names	94
Printing a Panel Settings Report	94
Changing the Language	95
When Using the Operator Panel	95
When Using the Tool Box	95
Setting the Power Saver Timer Option	95
Dell™ Printer Configuration Web Tool	97
Overview	97
Setting Up the Dell Printer Configuration Web Tool	98
Setting Up From Web Browser	98
Setting Up From Operator Panel	98
Starting the Dell Printer Configuration Web Tool	99
Overview of the Menu Items	99
Printer Status	99
Printer Jobs	99
Printer Settings	99
Print Server Settings	99
Copy Printer Settings	100
Print Volume	100
Printer Information	100
Tray Settings	100
E-Mail Server Settings Overview	100
Set Password	100
Online Help	100
Order Supplies at:	100
Contact Dell Support at:	100
Page Display Format	101
Top Frame	101
Left Frame	102
Right Frame	103
Changing the Settings of the Menu Items	103
Details of the Menu Items	103
Printer Status	105
Printer Jobs	106
Printer Settings	107
Print Server Settings	116
Copy Printer Settings	131
Print Volume	132
Tray Settings	133
Understanding the Printer Menus	135
Report / List	135
Printer Settings	135
Panel Settings	135
PCL Fonts List	135
PCL Macros List	135
PS Fonts List	135
PDF Fonts List	135
Job History	135
Error History	135
Print Meter	136
Demo Page	136
Stored Documents	136
Printing a Report/List Using the Operator Panel	136
Printing a Report/List Using the Tool Box	136
Admin Settings	136
PCL	136
PDF	142
PS	144
Network	145
USB Settings	151
System Settings	151
Maintenance	160
Secure Settings	164
Tray Settings	165
MPF	165
Tray 1	167
Tray 2	168
Tray Priority	169
Panel Language	169
Print Menu	170
Secure Print	170
Private Mail Box	170
Public Mail Box	171
Proof Print	171
Panel Lock	172
Enabling the Panel Lock	172
Disabling the Panel Lock	173
Resetting Defaults	173
When Using the Operator Panel	173
Print Media Guidelines	175
Paper	175
Recommended Paper	175
Unacceptable Paper	175
Selecting Paper	175
Selecting Pre-Printed Media and Letterheads	176
Selecting Pre-Punched Paper	176
Envelopes	177
Labels	177
Storing Print Media	178
Identifying Print Media and Specifications	178
Supported Paper Sizes	179
Supported Paper Types	179
Paper Type Specifications	180
Loading Print Media	181
Capacity	181
Print Media Dimensions	181
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	181
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	181
Loading Print Media in the MPF	182
Loading Small Print Media in the MPF	183
Printing on Envelopes – Envelope Mode	185
To Set the Printer to the Envelope Mode	186
To Cancel the Envelope Mode	187
Loading Envelopes in the MPF	188
Envelope #10, DL	189
Monarch	189
C5	189
Loading Letterhead in the MPF	190
Using the MPF	190
Linking Trays	190
Printing	191
Printing	193
Tips for Successful Printing	193
Tips on Storing Print Media	193
Avoiding Paper Jams	193
Sending a Job to Print	193
Canceling a Print Job	194
Canceling a Job From the Operator Panel	194
Canceling a Job From a Computer Running Windows® Operating System	194
Duplex Printing	195
Duplex Printing With Duplex Unit	195
Using Booklet Print	195
Using the Stored Print Feature	196
Overview	197
Procedures for Printing Stored Print	198
Printing With Web Services on Devices (WSD)	199
Adding Roles of Printer Services	199
Printer Setup	200
Installing a Printer Driver Using the Add Printer Wizard	200
Printing With Wi-Fi Direct	201
Setting Up Wi-Fi Direct	201
Printing via Wi-Fi Direct	203
Disconnecting Wi-Fi Direct Network	203
Resetting the Passphrase	203
Resetting the PIN	204
Mobile Printing	204
Android OS	204
Apple iOS	204
Printing With AirPrint	205
Setting Up AirPrint on Your Printer	205
Printing via AirPrint	205
Printing With Google Cloud Print	205
Preparing to Use the Printer with Google Cloud Print	205
Enabling Google Cloud Print on the Printer	206
Selecting the Version of the Google Cloud Print Service	206
Registering the Printer to the Google Cloud Print Service	207
Sharing the Printer Using the Google Cloud Print Service	208
Canceling Registration to Google Cloud Print	208
Printing via Google Cloud Print	208
Printing a Report Page	209
Printer Settings	209
Using the Operator Panel to Change the Printer Settings	210
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	210
Know Your Printer	211
Understanding Your Printer Software	213
Printer Utility Software	214
Status Window	214
Tool Box	214
Updater	214
Troubleshooting	215
Status Monitor Widget for Macintosh	215
Status Monitor Widget Feature	215
Before Installing the Status Monitor Widget	215
Installing the Status Monitor Widget	215
Opening and Closing the Status Monitor Widget	216
Printer Status Window	216
Order Window	217
Preferences	218
Status Monitor Console for Linux	219
Status Monitor Console Feature	219
Before Installing the Status Monitor Console	220
Installing the Status Monitor Console	220
Starting the Status Monitor Console	220
Printer Selection Window	221
Printer Status Window	221
Dell Supplies Management System Window	222
Service Tag Window	224
Settings Window	224
Using Digital Certificates	227
Managing Certificates	227
Preparing to Manage Certificates	227
Creating and Download a Certificate Signing Request (CSR)	228
Importing a Digital Certificate	229
Setting a Digital Certificate	229
Confirming the Settings of a Digital Certificate	230
Deleting a Digital Certificate	230
Exporting a Digital Certificate	231
Setting the Features	231
Setting the SSL-use Server Certificate (HTTP/IPP)	231
Setting SMTP-SSL/TLS Communication	232
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)	232
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	233
Understanding Printer Messages	235
Status Codes	235
Specifications	239
Operating System Compatibility	239
Power Supply	239
Dimensions	239
Memory	239
Page Description Language (PDL)/Emulation, Operating System, and Interface	240
MIB Compatibility	240
Environment	240
Operation	240
Print Quality Guarantee	240
Storage	240
Altitude	240
Cables	241
Print Specifications	241
Optional Wireless Adapter	242
Maintaining Your Printer	243
Maintaining Your Printer	245
Determining the Status of Supplies	245
Conserving Supplies	245
Ordering Supplies	245
Storing Print Media	246
Storing Consumables	246
Replacing the Toner Cartridge	247
Removing the Toner Cartridge	247
Installing a Toner Cartridge	248
Replacing the Drum Cartridge	249
Removing the Drum Cartridge	249
Installing a Drum Cartridge	249
Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller	252
Replacing the Fusing Unit	252
Removing the Fusing Unit	252
Installing a Fusing Unit	253
Removing the Transfer Unit	254
Installing a Transfer Unit	254
Removing the Retard Roller in Tray1	255
Installing a Retard Roller in Tray1	256
Cleaning Inside the Printer	257
Moving the Printer	260
Removing the Optional 550-Sheet Feeder	261
Removing the Optional Wireless Adapter	264
Clearing Jams	267
Avoiding Jams	267
Identifying the Location of Paper Jams	268
Clearing Paper Jams From the MPF	269
Clearing Paper Jams From Tray1	271
Clearing Paper Jams From the Fusing Unit	273
If status code: 050-130 appears:	273
Clearing Paper Jams From the Duplexer	275
If status code: 050-131 appears:	276
Clearing Paper Jams From the Regi Roll	276
If status code: 050-142 appears:	277
Clearing Paper Jams From the Optional 550-Sheet Feeder	279
If status code: 050-132 appears:	279
Clearing Paper Jams From the Trays	282
When status code 050-134 appears:	282
When status code 050-133 appears:	284
Troubleshooting	287
Troubleshooting Guide	289
Basic Printer Problems	289
Display Problems	289
Printing Problems	289
Print Quality Problems	290
The output is too light	291
Toner smears or print comes off	292
Random spots/Blurred images	293
The entire output is blank	294
Streaks appear on the output	295
Pitched dots	296
Vertical blanks	297
Mottle	298
Ghosting	299
Light-induced fatigue	300
Fog	300
Bead-Carry-Out (BCO)	301
Jagged characters	302
Banding	303
Auger mark	304
Wrinkled/Stained paper	304
Damage on the leading edge of paper	305
Jam/Alignment Problems	305
The top and side margins are incorrect	306
Images are skewed	306
Tray1/Optional 550-Sheet Feeder Misfeed Jam	307
MPF Misfeed Jam	308
Regi Jam (Exit Sensor On JAM)	308
Exit Jam (Exit Sensor Off JAM)	309
Tray1/Optional 550-Sheet Feeder Multi-feed Jam	309
MPF Multi-feed Jam	310
Noise	310
Digital Certificate Problems	311
Problems With Installed Optional Accessories	312
Wi-Fi Direct Problems	312
Other Problems	312
Contacting Service	312
Appendix	313
Appendix	315
Dell™ Technical Support Policy	315
Online Services	315
Warranty and Return Policy	316
Recycling Information	316

Match case Limit results 1 per page

Understanding Printer Messages

235

Understanding Printer Messages

The LCD panel displays error messages describing the current state of the printer and indicates possible printer

problems you must resolve. This chapter provides a list of status codes and informs you what you can do to clear

error messages. When you contact customer support about an error, have the status codes and error messages ready.

CAUTION:

When an error occurs, the print data remaining on the printer and the information accumulated in the memory of

the printer may be corrupted.

NOTE:

A status code is listed in an error message.

NOTE:

For status codes that are not listed in this chapter, refer to instructions in each error messages.

Status Codes

Status-Code

What you can do

004-310

Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer

support if this failure is repeated.

009-363

Turn off the printer. Make sure that the toner cartridge is correctly installed, and turn on the printer.

Contact customer support if this failure is repeated. For more information about installing the toner

cartridge, see "Replacing the Toner Cartridge."

009-370

Turn off the printer. Make sure that the toner cartridge is correctly installed, and turn on the printer.

Contact customer support if this failure is repeated. For more information about installing the toner

cartridge, see "Replacing the Toner Cartridge."

010-317

Turn off the printer, wait for 40 minutes to let the fusing unit cool, and then make sure that the fusing unit

is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit, the

Transfer Unit, and the Retard Roller."

010-351

Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about

replacing the fusing unit, see "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."

010-377

Turn off the printer. Confirm that the fusing unit is correctly installed, and turn on the printer. Contact

customer support if this failure is repeated. For more information about installing the fusing unit, see

"Replacing the Fusing Unit."

010-421

It is time to replace the fusing unit soon. Replace the fusing unit, following the procedures in "Replacing the

Fusing Unit, the Transfer Unit, and the Retard Roller."

010-910

Either one of the two envelope switches is not set to the correct position. Open the rear cover, and slide both

the envelope switches on the fusing unit to the correct position. For more information about setting the

envelope mode, see "To Set the Printer to the Envelope Mode."

010-911

The printer is not set to the envelope mode. To print on envelopes, it is recommended to set the printer to

the envelope mode. Open the rear cover, and slide both the envelope switches on the fusing unit to the

position.

010-912

The printer is set to the envelope mode. To cancel the envelope mode, open the rear cover, and slide both

the envelope switches on the fusing unit to the

position. For more information about canceling the

envelope mode, see "To Cancel the Envelope Mode."

010-913

The printer is set to the envelope mode. To cancel the envelope mode, open the rear cover, and slide both

the envelope switches to the

position. For more information, see "To Cancel the Envelope Mode."

016-338

Turn off the printer, and turn it on again. If the error message remains on the operator panel, confirm that

the wireless adapter is securely inserted. Contact customer support if this failure is repeated.

016-404

Contact your system administrator. For more information about digital certificate problems, see "Digital

Certificate Problems."