Epson Stylus COLOR 3000 User Manual - Epson Stylus RIP - Page 40

Troubleshooting You see a memory or VM error message Possible cause Virtual memory is not turned on. Not enough memory is allocated to the StylusRIP software. Your system needs more memory. Solution Select Control Panels from the Apple menu, then select Memory Control Panel. Click the On button in the Virtual Memory panel. Quit StylusRIP and select the StylusRIP icon on your desktop. Select Get Info from the File menu. Then increase the amount of available memory in the Preferred size box to at least 16MB, making sure to leave some memory available for your system software and other applications. If neither of the solutions above prevent memory error messages, you need to install additional memory on your Macintosh. You see Font not found or Find font error messages Possible cause Solution You're allowing Font Substitution in your application. Turn off Font Substitution in your application's Page Setup dialog box. You're not using PostScript fonts. You must have PostScript compatible fonts (not just screen fonts) loaded on your system and selected in your application to be able to print with StylusRIP. You have moved or renamed the StylusRIP software folder. Follow the steps in Chapter 1 to reinstall the StylusRIP software on your system. Then, don't move any of the installed files or folders. Your StylusRIP Preferences and tmp folders are corrupted. If none of the solutions above prevent font error messages, delete the tmp folder and the StylusRIP Preference folder in the StylusRIP folder. StylusRIP will create a new preference file automatically when you restart the program. Your Font Management utility has a font conflict. If you use a Font Management utility, check it to make sure all the fonts are available for your application as necessary. 3-3