Epson WorkForce ES-50 Users Guide - Page 84

Original Feeds Incorrectly in Scanner, Imaging Devices, Scanner, Source, Parent topic

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• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that came with the scanner. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES- 60W/ES-65WR). • Make sure another computer is not connected to the scanner using a USB cable. A USB connection takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it. • If you are using a Mac computer, make sure you select the network that has priority on it. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Related tasks Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • Load only an original that meets the specifications for your scanner. • Clean inside the scanner using a cleaning sheet. Parent topic: Solving Scanning Problems Related references Original Document Specifications Receipt Specifications Special Original Specifications Plastic Card Specifications 84

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84
• In Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES-
60W/ES-65WR).
• Make sure another computer is not connected to the scanner using a USB cable. A USB connection
takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.
• If you are using a Mac computer, make sure you select the network that has priority on it.
Parent topic:
Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• Load only an original that meets the specifications for your scanner.
• Clean inside the scanner using a cleaning sheet.
Parent topic:
Solving Scanning Problems
Related references
Original Document Specifications
Receipt Specifications
Special Original Specifications
Plastic Card Specifications