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Epson WorkForce ES-50 Users Guide - Page 93

Cannot Access an Accounting Service, Cannot Import Receipt Database, License Key is Disabled

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Cannot Access an Accounting Service If you cannot access an accounting service, try these solutions: • Make sure the login information you entered for the accounting service is correct. • Make sure the accounting service is not down for system maintenance. Check the accounting service website for more information. • Make sure the desktop accounting service and its company file are opened on your computer. Parent topic: Solving Receipt Manager Problems Cannot Import Receipt Database If you cannot import a receipt database, make sure the Epson ScanSmart software version installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website for your product. Parent topic: Solving Receipt Manager Problems License Key is Disabled If you have problems entering a license key, try these solutions: • Make sure the license key is valid and correctly entered. • The license key is only available for one scanner. Make sure you selected the correct scanner. • If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact Epson Support if you have trouble with the new license key. Parent topic: Solving Receipt Manager Problems Related tasks Changing the Scanner Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac Parent topic: Solving Problems 93

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	8
Scanner Buttons and Lights	9
User Replaceable Epson Scanner Accessories	10
Changing the Power Save Settings	10
Charging the Battery (ES-60W/ES-65WR)	12
Loading Originals	13
Loading Originals in the Input Slot	13
Original Document Specifications	20
Receipt Specifications	21
Special Original Specifications	22
Plastic Card Specifications	22
Wi-Fi Networking	23
Network Security Recommendations	23
Connecting to an Existing Wi-Fi Network	24
Manually Connecting to a Wi-Fi Network	25
Wi-Fi Protected Setup (WPS)	25
Using WPS to Connect to a Network	25
Using WPS PIN Mode to Connect to a Network	26
Direct Wi-Fi Mode Setup	27
Enabling a Direct Wi-Fi Connection	28
Disabling Wi-Fi	28
Restoring Default Network Settings	28
Epson DocumentScan App for iOS/Android	29
Scanning	30
Scanning a Document in Epson ScanSmart	30
Saving a Scan	33
Attaching a Scan to E-mail	34
Sending a Scan to a Cloud Service	35
Printing a Scan	36
Saving a Scan as a Microsoft Office Format File	38
Selecting Epson ScanSmart Settings	39
Changing the Scanner	39
Changing the Scan Settings	41
Changing the File Name Settings	43
Changing the Save Settings	44
Save Settings	46
Customizing Action Icons	47
Scanning Using Receipt Manager	49
Starting a Free Trial (ES-50/ES-60W)	49
Hiding the Receipt Manager Trial Icons	54
Activating Receipt Manager (ES-50/ES-60W)	55
Scanning Receipts and Using Receipt Manager	59
Exporting Receipts to QuickBooks Online	62
Exporting Receipts to QuickBooks Desktop	63
Saving or Exporting Receipts to Quicken	63
Saving Receipt Data as a TurboTax File	64
Saving Receipt Data as a CSV File	65
Scanning Receipts as an Image File	65
Selecting Receipt Manager Settings	66
Exporting or Importing the Receipt Database	66
Changing Column Settings	67
Changing Currency and Language Settings	68
Importing Categories from QuickBooks Desktop or Quicken	70
Scan Resolution Guidelines	72
Cleaning and Transporting Your Scanner	74
Cleaning Your Scanner	74
Cleaning Inside Your Scanner	74
Calibrating Your Scanner	76
Transporting Your Scanner	77
Solving Problems	78
Scanner Light Status	78
Solving Scanning Problems	81
Scanner Does Not Turn On or Off or Turns Off Unexpectedly	82
Scanner Button Does Not Start Scanning	83
Scanning Software Does Not Operate Correctly	83
Original Feeds Incorrectly in Scanner	84
Original Jams in Scanner	85
Scanning is Slow	86
Cannot Send Scans to a Cloud Service	86
Solving Network Scanning Problems	86
Cannot Scan Over a Network	87
Scanner Cannot Connect to a Wireless Router	87
Solving Scanned Image Quality Problems	89
Back of Original Image Appears in Scanned Image	89
Scanned Characters are Blurry	89
Characters are not Recognized During Conversion to Editable Text (OCR)	90
Ripple Patterns Appear in an Image	91
Spots or Lines Appear in All Scanned Images	91
Straight Lines in an Image Appear Crooked	91
Scanned Image is Cropped	91
Resetting the Epson Scan 2 Settings	92
Solving Receipt Manager Problems	92
Cannot Access an Accounting Service	93
Cannot Import Receipt Database	93
License Key is Disabled	93
Uninstall Your Scanner Software	93
Uninstalling Scanner Software - Windows	94
Uninstalling Scanner Software - Mac	94
Where to Get Help	95
Technical Specifications	97
Windows System Requirements	97
Mac System Requirements	97
General Specifications	98
Dimension Specifications	99
Electrical Specifications	100
Environmental Specifications	101
Network Interface Specifications (ES-60W/ES-65WR)	101
Safety and Approvals Specifications	102
Notices	104
Important Safety Instructions	104
Battery Safety Instructions (ES-60W/ES-65WR)	106
Restrictions on Copying	106
Default Delay Times for Power Management for Epson Products	107
Binding Arbitration and Class Waiver	107
Trademarks	110
Copyright Notice	111
libTIFF Software Acknowledgment	111
A Note Concerning Responsible Use of Copyrighted Materials	112

Match case Limit results 1 per page

Cannot Access an Accounting Service

If you cannot access an accounting service, try these solutions:

• Make sure the login information you entered for the accounting service is correct.

• Make sure the accounting service is not down for system maintenance. Check the accounting service

website for more information.

• Make sure the desktop accounting service and its company file are opened on your computer.

Parent topic:

Solving Receipt Manager Problems

Cannot Import Receipt Database

If you cannot import a receipt database, make sure the Epson ScanSmart software version installed on

your computer is up to date. Run Epson Software Updater or visit the Epson support website for your

product.

Parent topic:

Solving Receipt Manager Problems

License Key is Disabled

If you have problems entering a license key, try these solutions:

• Make sure the license key is valid and correctly entered.

• The license key is only available for one scanner. Make sure you selected the correct scanner.

• If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact

Epson Support if you have trouble with the new license key.

Parent topic:

Solving Receipt Manager Problems

Related tasks

Changing the Scanner

Uninstall Your Scanner Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for

your operating system.

Uninstalling Scanner Software - Windows

Uninstalling Scanner Software - Mac

Parent topic:

Solving Problems