Epson WorkForce ES-50 Users Guide - Page 87

Cannot Scan Over a Network, Scanner Cannot Connect to a Wireless Router, Solving Problems

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Parent topic: Solving Problems Cannot Scan Over a Network If you cannot scan over a network (ES-60W/ES-65WR) with Epson ScanSmart or start the Epson Scan 2 Utility, try these solutions: • Make sure the Wi-Fi switch is set to the Wi-Fi position. • Make sure the computer and scanner are connected to the same network (or network segment/VLAN). • Move the scanner and computer or smart device closer to the router or access point. • If you cannot scan using the start button on the scanner, make sure you restarted your computer after installing the scanning software. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • Check the network connection setting in the Epson Scan 2 Utility. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner. • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add. • If the scanner and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router (ES-60W/ES-65WR), try these solutions: • If you did not successfully connect to a network while installing your product software, select the link at the end of this topic and follow the steps in "Manually Connecting to a Wi-Fi Network". 87

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87
Parent topic:
Solving Problems
Cannot Scan Over a Network
If you cannot scan over a network (ES-60W/ES-65WR) with Epson ScanSmart or start the Epson Scan 2
Utility, try these solutions:
• Make sure the
Wi-Fi switch is set to the
Wi-Fi position.
• Make sure the computer and scanner are connected to the same network (or network
segment/VLAN).
• Move the scanner and computer or smart device closer to the router or access point.
• If you cannot scan using the
start button on the scanner, make sure you restarted your computer
after installing the scanning software.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• Check the network connection setting in the Epson Scan 2 Utility.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your scanner, and click
Add
.
• If the scanner and computer cannot communicate and are connected to the same network (or network
segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your
router documentation to disable the privacy separator.
Parent topic:
Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Scanner Cannot Connect to a Wireless Router
If your scanner has trouble finding or connecting to a wireless router (ES-60W/ES-65WR), try these
solutions:
• If you did not successfully connect to a network while installing your product software, select the link at
the end of this topic and follow the steps in "Manually Connecting to a Wi-Fi Network".