Gateway GT5436E 8511861 - Gateway Computer Hardware Reference for Windows Vist
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- Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 1
REFERENCEGUIDE ® - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 2
- Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11 Working - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 4
the case 32 Replacing the front bezel 32 Replacing the side panel 33 Installing memory 34 Replacing the system battery 35 Adding or replacing a CD or DVD drive 37 Replacing the memory card reader 39 Adding or replacing a hard drive 40 Replacing the front fan 45 Replacing the rear fan 46 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 5
www.gateway.com Backing up files 69 Scheduling maintenance tasks 70 Moving from your old computer 71 Moving with Windows Easy Transfer 71 Moving files and settings manually 72 Chapter 6: Troubleshooting 75 Safety guidelines 76 First steps 76 Troubleshooting 77 Add-in cards 77 Audio 77 CD - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 6
Contents Telephone support 108 Before calling Gateway Customer Care 108 Telephone numbers 109 Self-help 110 Tutoring 111 Training 111 Chapter 7: Legal Notices 113 Index 123 iv - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 8
on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 9
of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. TTOeencclhhinSSeuusppupppooprrottrHPth:oounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 10
CHAPTER 1: About This Reference 4 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 12
Out Your Computer Optical disc drive USB port (optional) Optical disc drive bay Diskette drive (optional) Memory card reader ray, or HD DVD drive. For more information about your drive, see the online User Guide. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 13
www.gateway.com Component Icon Headphone jack Diskette drive (optional) Memory card reader ( memory card reader. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 14
vary from this illustration. Your computer includes the following components. Power connector Case cover thumbscrew Audio in/side Video out jack (optional) TV tuner (optional) Telephone jack Case cover thumbscrew Video card (optional) Modem (line) jack Component Icon Power connector Case - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 15
Video out jack (optional) TV tuner (optional) Telephone jack (optional) Voltage switch Description This jack is user configurable for one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer User Guide. Plug - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 16
Computer Component Icon Headphone/analog speakers jack (green plug) -ORFront speakers jack Microphone jack (pink plug) S/PDIF output jack (optional) Center/subwoofer jack (orange plug)(optional) USB ports PS/2 keyboard port Video card digital sound. connector) monitor into a port on this card, if - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting the volume • Configuring the audio jacks • Installing - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 19
gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer your weight evenly on the chair and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 20
day, and schedule a variety of tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 21
power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 22
system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 23
www.gateway.com 5 To open your computer's main menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in the online User Guide. Waking up your computer Tip For more information - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 24
next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 25
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 26
to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 27
key to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Press these - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 28
Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 29
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer shortcut menu or appropriate part of the computer display. Guide. For instructions on how to clean the mouse, see - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 30
the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 31
of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 25 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 32
, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. Installing - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 33
www.gateway.com IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 34
CHAPTER 3: Setting Up and Getting Started 28 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 35
Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Installing memory • Replacing the system battery • Adding or replacing a CD or DVD drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the front fan • Replacing - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 36
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case expansion cards by their edges or their metal mounting - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 37
www.gateway.com Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 38
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: • Press the three bezel retention tabs, then swing the right side of the front bezel away from the computer and remove it. Tabs Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 39
www.gateway.com Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Insert the front edge of the side panel into the inside front edge of the computer, then swing - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 40
CHAPTER 4: Upgrading Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in " - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 41
Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed. Replacing the system battery Warning Danger of explosion if battery is - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 42
it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 43
www.gateway.com Adding or replacing a CD or DVD drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace a CD or DVD drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 44
CHAPTER 4: Upgrading Your Computer 6 Remove the two drive retention screws, then slide the drive forward and out of the drive bay. Drive retention screws 7 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 45
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 46
the new card reader's data cable to the system board. 8 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 32. 9 Reinstall the computer case's side panel by following the instructions in "Replacing the side panel" on page 33. Adding or replacing a hard drive - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 47
www.gateway.com 3 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 4 Pull the front fan assembly away from the system board, then remove it. 41 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 48
CHAPTER 4: Upgrading Your Computer 5 Disconnect the fan cable from the system board. 6 Remove the hard drive bay screw. Hard drive bay screw 7 Remove the hard drive bay from your computer. You may need to work the bay out of your computer by rocking the bay back and forth. 42 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 49
the empty hard drive bay. 9 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are adding a new drive, set the jumper as instructed by the drive's user guide. Jumper 10 Slide the new drive into the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 50
mounting slots 12 Secure the drive bay to your computer using the screw you removed previously. 13 Connect the drive cables. If you are replacing a drive, use your notes from Step 3. 14 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 15 Reconnect all - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 51
www.gateway.com Replacing the front fan Tools You need a Phillips screwdriver to replace the front fan. To replace the front fan: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Pull the front fan away from the system board, then remove it. 3 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 52
CHAPTER 4: Upgrading Your Computer 5 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: 1 Remove the side panel by following the instructions in - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 53
gateway.com 3 Remove the four screws on the outside of the case that secure the fan to the back of the case, then remove the fan. Screws Screws 4 Place the new fan on the back of your computer, then replace the screws that secure it to the back cover. 5 Reconnect the fan cable to the system board - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 54
supply away from the back of your computer, then pull it down and remove it. 5 Install the new power supply into the case, then install the three screws to secure the power supply to the case. 6 Reconnect the power supply cables using your notes from Step 2. 7 Replace the side panel by following the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 55
www.gateway.com 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Pull the front fan away from the system board, then remove it. 4 Disconnect the fan cable from the system board. Important The location of the fan - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 56
CHAPTER 4: Upgrading Your Computer 5 Loosen the four screws that secure the heat sink to the system board, then remove the heat it completely up. 7 Remove the processor from the system board. 8 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 57
www.gateway.com 9 If this is a new heat sink, remove the strip on the system board. 11 Connect the fan cable to the system board, then insert the fan into place. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. Replacing the I/O board Important The - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 58
the front bezel by following the instructions in "Replacing the front bezel" on page 32. 8 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 59
. 7 If you have just replaced an expansion card, reconnect the expansion card cables (if any) using your notes from Step 3. If you have added a new expansion card, connect its cables according to its user guide. 8 Replace the side panel by following the instructions in "Replacing the side panel" on - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 60
CHAPTER 4: Upgrading Your Computer Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect any expansion card cables from the cards and from the system board, noting their locations and - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 61
www.gateway.com 5 Pull the front fan away from the system board, then remove it. 6 Disconnect the fan cable from the system board. Important The location of the fan connection may vary, so make sure that you trace the fan cable from the fan to the system board. 55 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 62
CHAPTER 4: Upgrading Your Computer 7 Find the memory module banks on your system board. 8 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. 9 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 63
www.gateway.com 12 Remove the seven system board screws. Screws Screws 13 Lift the system board up and out of the case. 14 Align the new system board on the screw holes in the case, then secure it into the case with the screws. 15 If your replacement system board does not include a processor, go to - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 64
using your notes from Step 9. 23 Install the memory you removed previously. 24 Connect the fan cable to the system board, then insert the fan into place. 25 Reinstall any expansion cards you removed. 26 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 58 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 65
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 59 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 66
, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 67
www.gateway.com • Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 68
computer and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components. • Your computer is cooled by air circulated through the vents on the case liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 69
a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), then wipe the screen with the cloth. Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 70
, see "Protecting Your Computer" in the online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 71
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 72
currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. 3 files, click Start, then click Help and Support. Type disk cleanup in the Search Help box folder problems. This program corrects file and folder problems and marks flawed areas on - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 73
prompt, click Schedule disc check, then restart your computer. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 74
places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 75
Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 76
your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run -screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 77
run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 78
to Step 4. - OR In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 79
www.gateway.com File type Documents Spreadsheets Pictures Movies Sound and music File usually ends in... .DOC, .TXT, . files using Find or Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 80
CHAPTER 5: Maintaining Your Computer 74 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 81
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 75 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 82
troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your computer - Your computer was dropped - The case was damaged Instead, unplug your computer and contact a qualified computer help Gateway Customer Care in diagnosing and fixing the problem. 76 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 83
.gateway.com • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 84
and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not produce sound • Make sure that the disc - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 85
gateway.com • DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 86
CHAPTER 6: Troubleshooting You see a "Disk is full" error message • Delete unnecessary files on drive. If the light stays on, try restarting your computer. DVD drives • See "CD or DVD drives" on page 77. Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 87
card. • Reseat the card. For more information, about opening your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card files, click Start, then click Help and Support. Type System Restore in the Search Help - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 88
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 66. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has been subjected to static electricity or - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 89
www.gateway.com Internet See also "Modem (dial-up)" service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 89. Help For more information about troubleshooting - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 90
service • The condition of the Internet computers to which you connect and the number of users accessing those computers • The complexity of graphics make sure that the keyboard port works. • Reinstall the keyboard device driver. A keyboard character keeps repeating or you see a "keyboard stuck" or - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 91
If the keyboard does not work after it dries, you may need to replace it. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 92
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 93
display device brightness, contrast, hue, and saturation. For more information, see the Gateway support Web site at: www.gateway.com. You want to know whether you can burn programs that were recorded with your Media Center computer to a DVD • Yes, you can. The Media Center saves recorded programs in - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 94
-Media Center computer must also have at lease Windows XP with Service Pack (SP Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 95
www.gateway.com Modem (cable or DSL) • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also "Internet" on page 83. Your modem does not dial or does not connect • Make sure that the modem cable - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 96
, crackling, or popping sounds). Line noise is a common problem that can cause the modem can also call your telephone service and have the telephone line support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 97
www.gateway.com If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 98
troubleshooting, click Start, then click Help and Support. Type modem troubleshooting Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The Guide. The computer is running but there is no picture • Make sure that the monitor is plugged in and turned on. If the monitor - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 99
www.gateway.com • Reinstall the device driver. • Connect a monitor that you know works to your computer. The color is not uniform • Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. • Make sure that: • Non-shielded speakers are not - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 100
about setting up a network in your home, see the "Networking Your Computer" chapter in the online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 101
gateway.com Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer from cuts or damage. Replace any damaged cables. Printer The 2 Click Hardware and Sound, then click the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 102
/offline button that you need to press after adding paper. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type printer troubleshooter in the Search Help box, then press ENTER. Sound You are not getting sound from the speakers • Make sure that the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 103
, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Recovering your system Most computer problems can be solved by following the information in "Troubleshooting" on page 143 or in the technical support pages at www.gateway.com. Problem-solving may also - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 104
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 105
drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 106
disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 107
using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 108
CHAPTER 6: Troubleshooting 4 Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 109
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 103 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 110
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 111
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, . 4 Click Yes. Your system is restored using the restore point you specified. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 112
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 113
www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 114
software and driver recovery discs to recover your computer's pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 102. Telephone support Before calling Gateway Customer Care If you have a technical problem with - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 115
your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 116
7:00 p.m. Pacific Time Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 117
to all of your "How do I..." questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 118
CHAPTER 6: Troubleshooting 112 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 119
AppendixA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 120
instructions to help guard against personal injury and damage to your Gateway system. Your Gateway factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 121
not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 122
video cable when an external monitor is Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card which is Part 68-compliant. See installation instructions for service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 123
www.gateway.com When Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 124
those specified in this manual may result in hazardous cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer For added protection of any Gateway product during - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 125
www.gateway.com Power lines Warning When installing or realigning an 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 126
. • In some cases, your "end of life" product may be "traded in" for credit towards the purchase of new Gateway equipment. Call Gateway to see if this part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 127
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 128
Appendix A: Legal Notices 122 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 129
52 replacing expansion 52 troubleshooting add-in card 77 troubleshooting memory card 88 case closing 32 opening 31 CD cleaning 63 troubleshooting 77 CD drive adding 37 locating drive 6 replacing 37 troubleshooting 77 Certificate of Authenticity 3 cleaning audio CD 63 case 62 CD 63 computer screen - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 130
Using Your Computer 2 double-clicking 23 dragging 23 drives backing up files 69 checking for errors 66 checking for free space 65 defragmenting 68 troubleshooting 77, 79, 80, 82 DSL modem 15 connecting 9 DVD cleaning 63 troubleshooting 77, 80 DVD drive adding 37 replacing 37 troubleshooting 77, 80 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 131
www.gateway.com electrostatic discharge (ESD) 30 ergonomics 12 Error-checking 66 Ethernet jack 9 Ethernet network connecting 15 jack 15 expansion card adding 52 replacing 52 external audio jack 9, 10 F fan replacing 45, 46 faxes troubleshooting 91 files backing up 69 deleting 66 opening 23 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 132
Task Wizard 70 memory adding 34 installing 34 replacing 34 troubleshooting 88 memory card reader locating 6 replacing 39 microphone jack 6, 10 Microsoft Certificate of Authenticity 3 modem cable 15 connecting 16 DSL 15 jack 16 troubleshooting 89 modem jack 10 monitor troubleshooting 92 mouse buttons - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 133
www.gateway.com multimedia adjusting volume 24 muting sound 24 N navigation keys 20, 21 network jack 9, 15 troubleshooting 80, 94 non-technical support Accounting 110 Sales 110 Warranty 110 numeric keypad 20, 21 indicator 20, 21 O opening computer case 31 files 23 folders 23 front bezel 32 programs - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 134
35 system board replacing 54 T technical support automated troubleshooting 128 109 Technical Support 110 tips before contacting 108 tutorial service 110 telephone support 108 training CD 111 classroom 111 Gateway Learning Libraries 111 Learn With Gateway 111 transferring files from old computer 71 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 135
www.gateway.com telephone support 108 Web site connection speed 84 Windows Media Center 85 turning off computer 7, 17, 18 turning on computer 7, troubleshooting 96 W Windows key 20, 21 Windows Media Center troubleshooting 85 Windows Product Key Code 3 Windows Update 64 wired Ethernet troubleshooting - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 136
Index 130 - Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 137
- Gateway GT5436E | 8511861 - Gateway Computer Hardware Reference for Windows Vist - Page 138
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