Gateway M275X User Guide - Page 295
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Troubleshooting The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway's inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected. DVD or DVD/CD-RW drives Your convertible tablet PC does not recognize a disc ■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■ The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your convertible tablet PC. ■ Your convertible tablet PC may be experiencing some temporary memory problems. Shut down and restart your convertible tablet PC. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 287. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your convertible tablet PC. ■ Make sure that the volume control on your convertible tablet PC is turned up. For more information, see "System key combinations" on page 30. ■ Make sure that the Windows volume control is turned up. For more information, see "Adjusting the volume" on page 102. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see "System key combinations" on page 30 or "Adjusting the volume" on page 102. www.gateway.com 285