Gateway M275X User Guide - Page 305
To run modem diagnostics
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Troubleshooting ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your convertible tablet PC. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your convertible tablet PC. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click/Tap Start, then click/tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click/tap Printers and Other Hardware. 3 Click/Double-click/Tap/Double-tap the Phone and Modem Options icon, then click/tap the Modems tab. 4 Click/Tap your modem, then click/tap Properties. The Modem Properties dialog box opens. 5 Click/Tap the Diagnostic tab, then click/tap Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, click/tap Start, then click/tap Help and Support. Type the keyword modem troubleshooting in the Search box , then click/tap the arrow. www.gateway.com 295