Gateway M275X User Guide - Page 301

Troubleshooting Keyboard The built-in keyboard does not work ■ Attaching a PS/2 keyboard to your port replicator while your convertible tablet PC is running may deactivate the built-in keyboard. The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and switchboxes. ■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to make sure that the keyboard port works. ■ If you spilled liquid in the keyboard, turn off your convertible tablet PC and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your convertible tablet PC. Memory You see a "Memory error" message ■ Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see "Adding or replacing memory" on page 255. ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see "Adding or replacing memory" on page 255. You see a "Not enough memory" error message ■ Close all programs, then restart your convertible tablet PC. www.gateway.com 291