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Gateway M275X User Guide - Page 314

Telephone support, Before calling Gateway Technical Support

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Chapter 17: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your convertible tablet PC, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your convertible tablet PC is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. ■ If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. ■ If you have "how to" questions about using a program, see: ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your convertible tablet PC problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your convertible tablet PC ■ Your convertible tablet PC was dropped ■ The case was damaged Instead, unplug your convertible tablet PC and contact a qualified computer technician. ■ Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■ Make sure that your convertible tablet PC is nearby at the time of your call. The technician may have you follow troubleshooting steps. 304 www.gateway.com

Section	Page
Contents	3
Checking Out Your GatewayM275	11
Front	12
Left Side	13
Right Side	15
Back	16
Bottom	17
Keyboard area	18
Identifying your model	20
Gateway model number	20
Gateway serial number	21
Internal wireless label	21
Microsoft Certificate of Authenticity	21
Finding your specifications	22
Accessories	23
Getting Started	25
Safety instructions	26
General tips	26
Using the battery	27
Using the AC adapter	27
Basic safety precautions	28
Connecting the ACadapter	29
Protecting from power source problems	30
Starting your convertible tabletPC	32
Waking up your convertible tabletPC	33
Turning off your convertible tabletPC	33
Restarting (rebooting) your convertible tabletPC	34
Status indicators	35
LED status indicators	35
Keyboard status indicators	37
Using the keyboard	38
Key types	39
System key combinations	40
Buttons	42
Tablet control buttons	42
Multi-function buttons	44
Using the EZPad touchpad	45
Using the touchpad	46
Using the display	48
Converting the display from notebook to tablet mode	49
Using the pen	51
Storing and removing the pen	51
Calibration	52
Gestures	53
Pen button	54
Tips	54
Tablet Input Panel (TIP)	54
TIP tips	55
Using speech recognition	56
Connecting the modem	57
Connecting to a wired Ethernet network	58
Broadband Internet connections	59
Installing a printer, scanner, or other peripheral device	59
Getting Help	61
Help and Support	62
Searching for a topic	62
Do More With Gateway	63
Online help	64
Gateway Web site	65
Using eSupport	65
Support Home	66
Downloads	66
Contact Us	66
Account Info	66
PC Tools	66
Windows Basics	67
About Windows XP tabletPC Edition	68
About the Windows environment	69
Using the desktop	70
Using the Start menu	70
Adding icons to the desktop	71
Identifying window items	72
Working with files and folders	74
Viewing drives	74
Creating folders	75
Copying and moving files and folders	76
Deleting files and folders	78
Browsing for files and folders	80
Searching for files	81
Using the Windows Search utility	82
Using advanced search options	83
Working with documents	84
Creating a new document	84
Saving a document	85
Opening a document	86
Printing a document	87
Keyboard shortcuts	88
Using the Internet	89
Learning about the Internet	90
Setting up an Internet account	91
Accessing your Internet account	92
Using the WorldWideWeb	93
Connecting to a Website	94
Downloading files	95
Using e-mail	96
Sending e-mail	96
Checking your e-mail	97
Sending and Receiving Faxes	99
Installing and configuring Fax	100
Installing Fax	100
Configuring Fax	101
Sending a simple fax	103
Setting up your cover page template	105
Faxing from programs	106
Faxing a scanned document	106
Receiving and viewing a fax	107
Canceling a fax	107
Automatically retry sending a fax	108
Automatically cancelling a fax	109
Using Multimedia	111
Adjusting the volume	112
Recording and playing audio	115
Playing audio and video files with the WindowsMediaPlayer	117
Using S/PDIF digital audio	118
Changing modules	120
Using the DVD or DVD/CD-RW drive	122
Identifying drive types	122
Inserting a CD or DVD	123
Listening to CDs	124
Listening to CDs	124
Using MUSICMATCH	126
Playing CDs	126
Creating MP3 music files	128
Editing track information	130
Building a music library	131
Changing the music library display settings	132
Listening to Internet radio	133
Using advanced features	133
Playing a DVD	134
Creating CDs using Nero Express	135
Creating a data CD	136
Copying a CD	140
Copying music tracks	143
Creating a music CD	146
Advanced features	150
Using the optional diskette drive	150
Using the memory card reader	152
Memory card types	152
Using a memory card	153
Connecting a digital camera	154
Connecting a digital video camera	156
Editing videos	157
Viewing the display on a projector or monitor	158
Viewing the display on a television	160
Changing from one display to another	163
Managing Power	165
Monitoring the battery charge	166
Recharging the battery	167
Recalibrating the battery	168
Changing batteries	169
Replacing the battery	170
Extending battery life	172
Conserving battery power	172
Using alternate power sources	173
Changing power modes	173
Using power saving modes	173
Changing power settings	175
Changing the power scheme	176
Changing alarm options	177
Changing advanced settings	178
Turning on the Power on Lid Lift feature	179
Activating and using Hibernate mode	180
Traveling With Your GatewayM275	183
Packing your convertible tabletPC	184
Traveling by air	184
Modem	185
Radio frequency wireless connections	185
Files	186
Security	186
Power	187
Additional tips	188
Customizing Your GatewayM275	189
Using the display	190
Changing display orientation	190
Adjusting brightness	190
XtraBright/XtraDim	191
Adjusting the screen and desktop settings	192
Adjusting the color depth	192
Adjusting the screen resolution	194
Changing the colors on your Windows desktop	195
Changing the desktop background	196
Selecting a screen saver	198
Adjusting tablet and pen settings	199
Programming the buttons	200
Adjusting the Tablet PC Input Panel Settings	201
Changing the touchpad settings	202
Adding and modifying user accounts	204
User account tips	204
Networking Your GatewayM275	207
Benefits of networking	208
Sharing a single Internet connection	208
Sharing drives	208
Sharing peripheral devices	209
Streaming audio and video files	209
Playing multi-player games	209
Selecting a network connection	210
Wired Ethernet network	210
Wireless Ethernet network	210
Using a wired Ethernet network	211
Ethernet, Fast Ethernet, or Gigabit Ethernet	211
Example wired Ethernet network	212
Equipment you need for a wired Ethernet network	213
Using a wireless Ethernet network	214
Wireless Ethernet speed and frequency	215
Example access point wireless Ethernet network	216
Equipment you need for an access point wireless Ethernet network	217
Example peer-to-peer wireless Ethernet network	218
Equipment you need for a peer-to-peer wireless Ethernet network	219
For more information	219
Using your convertible tabletPC on a network	220
Installing and configuring your convertible tabletPC for Ethernet networking	220
Turning your wireless Ethernet emitter on or off	220
Moving From Your Old Computer	223
Using the Files and Settings Transfer Wizard	224
Transferring files	224
Finding your files	224
Transferring Internet settings	226
Setting up your ISP	226
Transferring your e-mail and address book	227
Transferring your Internet shortcuts	227
Installing your old printer or scanner	227
Installing a USB printer or scanner	228
Installing a parallel port printer	228
Installing your old programs	229
Maintaining Your GatewayM275	231
Caring for your convertible tabletPC	232
Display screen	232
Pen	233
Replacing the pen point	234
Maintenance schedule	235
Protecting your convertible tabletPC from viruses	236
Managing hard drive space	239
Checking hard drive space	239
Using Disk Cleanup	240
Checking the hard drive for errors	241
Defragmenting the hard drive	243
Backing up files	245
Using the Scheduled Task Wizard	245
Cleaning your convertible tabletPC	247
Cleaning the exterior	247
Cleaning the keyboard	248
Cleaning the convertible tabletPC screen	248
Cleaning the mouse	248
Restoring Software	251
Using the Gateway WindowsXP Pro TabletPC DVD	252
Reinstalling device drivers	253
Updating device drivers	255
Reinstalling programs	256
Reinstalling Windows	258
Upgrading Your GatewayM275	261
Adding and removing a PCCard	262
Preventing static electricity discharge	264
Adding or replacing memory	265
Adding or replacing memory in the memory bay	266
Replacing memory under the keyboard	269
Opening the keyboard compartment	269
Replacing the memory	274
Reattaching the keyboard	275
Replacing the hard drive kit	277
Using the Gateway M275 Port Replicator	281
Front	282
Left side	283
Back	284
Connecting to the port replicator	286
Attaching to the port replicator	286
Disconnecting from the port replicator	287
Securing your port replicator	288
Troubleshooting	289
Safety guidelines	290
First steps	291
Software support tools	291
Troubleshooting	292
Audio	292
Battery	292
Device installation	292
Diskette drive (external)	293
Display	294
DVD or DVD/CD-RW drives	295
Cleaning CDs or DVDs	297
File management	297
Hard drive	298
Interface/Ports	299
Internet	299
Keyboard	301
Memory	301
Memory card reader	302
Modem (dial-up)	302
Mouse	306
Networks	307
Operating system	307
Passwords	308
PCCards	308
Pen	308
Power	309
Printer	310
Sound	312
Touchpad	313
Video	313
Telephone support	314
Before calling Gateway Technical Support	314
Telephone numbers	315
Automated troubleshooting system	315
Telephone numbers	315
Tutoring and training	316
Self-help	316
Tutoring	316
Training	317
Safety, Regulatory, and Legal Information	319
Index	331
A	331
B	331
C	332
D	334
E	335
F	336
G	336
H	336
I	337
J	337
K	338
L	338
M	338
N	340
O	340
P	341
R	342
S	343
T	344
U	346
V	346
W	346
X	347