Harman Kardon AVR 354 Owners Manual - Page 58
Troubleshooting Guide - protect mode
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TROUBLESHOOTING GUIDE SYMPTOM CAUSE SOLUTION Unit does not function when Main • No AC Power Power Switch is pushed • Make certain AC power cord is plugged into a live outlet • Check to see whether outlet is switch-controlled Display lights, but no sound or picture • Intermittent input connections • Mute is on • Volume control is down • Make certain that all input and speaker connections are secure • Press Mute Button • Turn up volume control No sound from any speaker; PROTECT message appears on front panel • Amplifier is in protection mode due to possible short • Amplifier is in protection mode due to internal problems • Check speaker wire connections for shorts at receiver and speaker ends • Contact your local Harman Kardon service center No sound from surround or center speakers • Incorrect surround mode • Input is monaural • Incorrect configuration • Stereo or Mono program material • Select a mode other than Stereo • There is no surround information from mono sources • Check speaker mode configuration • The surround decoder may not create center- or rear-channel information from nonencoded programs Unit does not respond to remote commands • Weak batteries in remote • Wrong device selected • Remote sensor is obscured • Change remote batteries • Press the AVR selector • Make certain front-panel sensor is in line of sight of remote or connect an optional remote sensor Intermittent buzzing in tuner • Local interference • Move unit or antenna away from computers, fluorescent lights, motors or other electrical appliances Letters flash in the channel indicator • Digital audio feed paused display and digital audio stops • Resume play for DVD • Check that the correct digital input is selected Surround Back Speaker settings cannot be accessed, and test tone does not play through Surround Back Speakers • Multizone system has been turned • Use the menu system to access the Zone 2 menu and reassign on, and the surround back channels the surround back channels to the main room. were reassigned to multizone operation The XM Preview Channel (001) is silent • XM antenna is not plugged in • XM antenna is not located in such a way as to enable reception • Make sure you are using a home audio XM antenna module designed for use with XM Ready home audio equipment, and that the module is plugged into the XM Radio Jack on the rear panel of the receiver. • The XM Antenna module needs to be placed with an unobstructed view of the southern sky, or within range of an XM terrestrial repeater. If necessary, purchase an extension cable from your XM Radio dealer. Unable to activate Program mode on remote • Source Selector not held for at least 3 seconds • The selector will light as you initially press it, and go dark as you hold it down. Wait at least 3 seconds for the selector to light up again. Remote behaves erratically • Buttons are pressed too hard • Always press remote control buttons as gently as possible. Remote buttons light, but AVR does • Remote is in Zone 2 mode not respond • Slide the Zone Switch at the bottom of the remote to the Zone 1 position Additional information on troubleshooting possible problems with your AVR 354, or installation-related issues, may be found in the list of "Frequently Asked Questions", which is located in the Product Support section of our Web site at www.harmankardon.com. 58 58