HP 12000 HP StorageWorks 12000 Gateway Virtual Library System User Guide (AH81 - Page 76

Deploying SAN Destination Library or Tape Drive Firmware

Page 76 highlights

3. Select the firmware by either of these methods: • Type the file name in the "Select file to upload:" field. • Select Browse to locate the appropriate file. 4. Select Submit. The SUMMARY FOR ALL DESTINATION LIBRARIES screen refreshes, along with the message, "File [file name] successfully uploaded." Deploying SAN Destination Library or Tape Drive Firmware After uploading the firmware for a physical library or disk drive on a destination library (see "Uploading SAN Destination Library or Tape Drive Firmware" on page 75), install the firmware: 1. Place the appropriate library offline (see "Placing a Library Offline or Online" on page 72). 2. From the navigation tree, select the appropriate destination library or disk drive. 3. From the task bar, select Deploy Firmware. 4. From the DEPLOY LIBRARY FIRMWARE screen firmware list, select the firmware to install. A dialog box displays to confirm the selection. 5. From the dialog box, select OK. The Destination Library Details screen displays, along with the message, "File [filename] successfully deployed." 6. Place the library online (see "Placing a Library Offline or Online" on page 72). Generating a SAN Destination Library Support Ticket To generate a support ticket for a library: 1. Place the appropriate library offline (see "Placing a Library Offline or Online" on page 72). 2. From the task bar in the Destination Library Details window, select Support Ticket. A dialog box displays to confirm the selection. 3. From the dialog box, select OK. The screen refreshes and displays the message, "Please wait, action in progress. Do not refresh this page." When the support ticket has been generated, the Support Ticket Results screen displays. Select Download Support Ticket Results File to view the command sent to the library. 4. Place the library online (see "Placing a Library Offline or Online" on page 72). Generating a SAN Destination Library Drive Support Ticket To generate a support ticket for a drive: 1. Place the appropriate library offline (see "Placing a Library Offline or Online" on page 72). 2. Select the appropriate drive from the navigation tree under Destination Libraries and the library containing the drive. 3. From the task bar (in the TAPE DRIVE DETAILS window), select Support Ticket. A dialog box displays to confirm the selection. 76 Automigration/Replication

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3.
Select the firmware by either of these methods:
Type the file name in the
Select file to upload:
field.
Select
Browse
to locate the appropriate file.
4.
Select
Submit
.
The
SUMMARY FOR ALL DESTINATION LIBRARIES
screen refreshes, along with the message,
File
[file name] successfully uploaded.
Deploying SAN Destination Library or Tape Drive Firmware
After uploading the firmware for a physical library or disk drive on a destination library (see
Uploading
SAN Destination Library or Tape Drive Firmware
on page 75), install the firmware:
1.
Place the appropriate library offline (see
Placing a Library Offline or Online
on page 72).
2.
From the navigation tree, select the appropriate destination library or disk drive.
3.
From the task bar, select
Deploy Firmware
.
4.
From the
DEPLOY LIBRARY FIRMWARE
screen firmware list, select the firmware to install.
A dialog box displays to confirm the selection.
5.
From the dialog box, select
OK
.
The
Destination Library Details
screen displays, along with the message,
File [filename]
successfully deployed.
6.
Place the library online (see
Placing a Library Offline or Online
on page 72).
Generating a SAN Destination Library Support Ticket
To generate a support ticket for a library:
1.
Place the appropriate library offline (see
Placing a Library Offline or Online
on page 72).
2.
From the task bar in the
Destination Library Details
window, select
Support Ticket
.
A dialog box displays to confirm the selection.
3.
From the dialog box, select
OK
.
The screen refreshes and displays the message,
Please wait, action in progress. Do not refresh
this page.
When the support ticket has been generated, the
Support Ticket Results
screen displays.
Select
Download Support Ticket Results File
to view the command sent to the library.
4.
Place the library online (see
Placing a Library Offline or Online
on page 72).
Generating a SAN Destination Library Drive Support Ticket
To generate a support ticket for a drive:
1.
Place the appropriate library offline (see
Placing a Library Offline or Online
on page 72).
2.
Select the appropriate drive from the navigation tree under Destination Libraries and the library
containing the drive.
3.
From the task bar (in the
TAPE DRIVE DETAILS
window), select
Support Ticket
.
A dialog box displays to confirm the selection.
Automigration/Replication
76