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HP 3150 HP LaserJet 3150 Product - (English) User Guide Book - Page 194

Solving copying problems, Use this to troubleshoot common copy problems., See also - laserjet scanner software

UPC - 879889002135

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Solving copying problems Use this section to troubleshoot common copy problems. See also "Solving image quality problems" on page 201 and "Solving paper feed problems" on page 209. Problem Cause Solution No parallel port is available or the parallel port is being shared by another device. If you are copying from the Document If you have a device such as an external Assistant or the JetSuite Pro software, the disk drive or switch box connected to the HP LaserJet 3150 product must be parallel port and want to continue using it, directly connected to the computer's you must get two parallel ports on your parallel port. It cannot share the parallel computer. port with another device. Items loaded in the The item is on a very lightweight media. document feeder tray fall forward out of the tray. Do not try to pull the page out because you may damage the scanner. To remove the page, see "Clearing jams from the scanner area" on page 160. Then, curl or roll the item in the direction of the printed side, unroll it, and reload the item. The HP LaserJet The HP LaserJet 3150 product may not 3150 product isn't be receiving power. working. Check that all cords are plugged in at the HP LaserJet 3150 product and the computer and that they are plugged into a live power outlet or power strip. Also, try removing the power cord from the back of the HP LaserJet 3150 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3150 product is receiving power. The computer's processor is too busy. Try copying from the control panel. Try running fewer programs at the same time on the computer. Do not perform I/O or processor-intensive tasks (such as sending a fax or playing a video game) on the computer while printing. The hard drive on the computer may be very full or is fragmented. Free disk space or defragment the hard drive. See the computer documentation for help. 192 8 Troubleshooting and Maintenance EN

Section	Page
Introduction	13
Using the product with your installation	14
Using this guide with your installation	15
Faxing	17
Introduction	17
Selecting and loading items	18
Selecting items for faxing, copying, and scanning	18
Loading items to be faxed	20
Overview of faxing from the product	22
Sending faxes from the product	22
Adjusting the contrast	23
Adjusting the resolution	23
Resolution options	24
Inserting a pause while dialing	25
Using special dialing symbols	25
Sending faxes to one recipient	27
Sending faxes to multiple recipients	28
Using Manual Dial	30
Sending a fax by dialing from a telephone	30
Redialing manually	31
Sending long pages	32
Sending a fax at a future time	33
Setting up a fax for request (being polled)	34
Canceling the current fax job	35
Canceling a fax job using Job Status	35
Receiving faxes to the product	36
Loading paper for receiving faxes	36
Setting the paper size	36
Receiving faxes when you hear fax tones	37
Printing faxes received to memory	37
Reprinting faxes	38
Clearing faxes from memory	39
Requesting a fax from another fax machine (polling)	39
Using fax forwarding	40
Using remote retrieval	41
Using pager notification	44
Sending paper faxes using the Document Assistant	45
Faxing using the software	46
Sending faxes from a program	46
Receiving faxes to your computer	47
Viewing faxes using the software	48
Using the software for other fax tasks	49
Customizing your own fax cover sheet	50
Finding more information	51
Hints and help	51
Printing	53
Introduction	53
Selecting print media	54
Selecting media types	54
Selecting media sizes	55
Loading media	56
Loading the paper input bin	56
Using the single-sheet input slot	57
Selecting the output path	58
Printing on letterhead and envelopes	59
Printing tasks	61
Stopping a print job	61
Printing on special media	62
Managing HPLaserJet toner cartridges	64
Recycling toner cartridges	64
Extending toner life by redistributing toner	65
Creating custom printing options (software)	66
Creating and using watermarks	66
Creating and using Quick Sets	67
Hints and help	68
Copying	71
Introduction	71
Selecting items to be copied	72
Loading paper for copy output	72
Loading items to be copied	72
Copying from the product	74
Making copies	74
Adjusting the contrast	75
Adjusting the resolution	75
Reducing or enlarging copies	76
Copying long pages	77
Using the Document Assistant, overview	78
Features available only through the software	79
Hints and help	79
Scanning	81
Introduction	81
Selecting items for scanning	82
Loading items to be scanned	82
Starting a scan	84
Using the Document Assistant to scan	84
Using the JetSuite Pro desktop to scan	84
Working with scanned items in the viewer	86
Saving scanned items	87
Working with the desktop	87
Stacking and unstacking files	89
Using link icons	90
Customizing the Manager toolbar	92
Scanning to text using OCR	92
About OCR software	92
Scanning from a TWAIN-enabled program	94
Scanning long pages	94
Hints and help	95
E-Mailing Portable Documents	97
Introduction	97
Introducing the portable document viewer	98
Selecting items for scanning to e-mail	99
Loading items to be scanned to e-mail	99
E-mailing documents from the product	101
E-mailing paper documents from the Document Assistant	102
E-mailing paper documents by scanning first	103
E-mailing portable documents from the JetSuite Pro software	103
E-mailing portable documents from other programs	104
Managing Basic Features	105
Introduction	105
Using the control panel menu	106
The Menu tree	106
Setting send fax options	108
Inserting a pause or wait	108
Using dialing characters	109
Enabling special dialing symbols	110
Using special dialing symbols	110
About one-touch keys, speed-dial codes, and group-dial codes	112
Programming speed-dial codes from the control panel	113
Programming group-dial codes from the control panel	115
Programming speed-dial codes from the software	117
Programming group-dial codes from the software	118
Backing up and restoring codes	119
Programming a one-touch key for alternate long distance service	120
Enabling a dialing prefix	122
Changing the time and date	123
Changing the fax header	124
Adjusting number of redials	125
Adjusting time between redials	126
Selecting tone or pulse dialing mode	127
Changing detect dial tone	128
Enabling billing codes	129
Setting receive fax options	131
Changing answer mode and rings to answer	131
Blocking or unblocking fax numbers	132
Enabling distinctive ring detection	134
Turning on or off error correction	136
Changing the page stamp option	137
Receiving faxes to memory	138
Enabling remote retrieval and setting a password	139
Setting autoreduction for incoming faxes	140
Changing the silence detect mode	141
Enabling an extension phone	141
Changing compression for incoming faxes	142
Managing logs and reports	143
Printing the fax log	144
Printing the billing log only	145
Printing the Block Fax list	145
Setting when the fax log prints	146
Setting when transmission reports print	147
Printing a one-touch, speed-dial, and group- dial report	148
Printing a configuration report	148
Printing a self-test report	149
Printing a Menu tree	149
Printing all reports at once	150
Adjusting general defaults	150
Controlling sound volume	150
Changing the default resolution	153
Changing the default contrast	154
Setting the default collation	155
Setting the paper size	156
Changing the default copy size	157
Changing the language on the display panel	158
Restoring factory defaults	158
Hints and help	159
Troubleshooting and Maintenance	161
Basic troubleshooting steps	161
Clearing jams from the scanner area	162
Clearing jams from paper path areas	164
Resetting the HPLaserJet 3150 product	168
Resolving control panel error messages	169
Solving fax problems	179
Solving printing problems	189
Solving copying problems	194
Solving scanning problems	198
Solving general software problems	202
Solving image quality problems	203
Solving paper feed problems	211
Cleaning the scanner path	215
Recalibrating the scanner	217
Cleaning the print path	218
Using a cleaning page	221
Ordering parts	223
Ordering software	224
Uninstalling the software	225
Specifications	227
Simultaneous tasking features	230
Paper weight equivalence table (approximate)	232
Product specifications	233
Transportation	233
Laser safety statement	233
FCC regulations	234
FCC part 68 requirements	234
Telephone consumer protection act (US)	236
IC CS-03 requirements	237
Regulatory information for European Union countries	238
New Zealand Telecom Regulatory Notices	239
Declaration of conformity	240
Canadian DOC regulations	241
Environmental product stewardship program	241
Protecting the environment	241
Material safety data sheet	244
Battery Specifications	244
Service and Support Information	245
Warranty information	245
Hewlett-Packard limited warranty statement	245
Obtaining hardware service	247
Returning the unit	247
Service information form	248
Software license agreement	249
HPsales and service offices	251
Changing Parallel Port Modes	255
General information	260
Other areas of potential conflict	260
Glossary	261

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8 Troubleshooting and Maintenance

Solving copying problems

Use this section to troubleshoot common copy problems.